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collaborate   educate   inform




   Finding the
‘Tweet’ Spot in
  Social Media
collaborate educate inform
                       collaborate educate inform


            Social
What is it? Web 2.0
            Media
collaborate educate inform
                                           collaborate educate inform



• Accessible Information (web browser /PDA/WiFi)

• Users Manage Information (waypoints /directions)

• Users Add Value (3D visual renderings)

• Easy to Use    (no instructions typically required)

• Product refines with use
collaborate   educate   inform
collaborate   educate   inform


A Few Stats
collaborate   educate   inform



Life Cycles
collaborate educate inform
                      collaborate educate inform



People Are Engaged
collaborate educate inform
            collaborate educate inform




CONSUMERS are in:
collaborate educate inform
                  collaborate educate inform



A Short Review
collaborate educate inform
                                   collaborate educate inform




What You Need to Know
Online conversations happen with or without you &
   your decision to participate or not is irrelevant.
      Your customers have been empowered
             to discussed YOUR brand.


      Why not choose to be a part
        of the conversation?
collaborate educate inform
                          collaborate educate inform




   Web 2.0 has empowered us to
communicate differently – and forces us to
embrace the ‘public’ in Public Relations.
collaborate educate inform
                          collaborate educate inform




The Rules Have Changed
• Pervasive vs. Persuasive

• Internal Communications
  “All hands on deck”
collaborate educate inform
                                           collaborate educate inform




Technology As Problem Solvers
COMMUNICATE      WIKI         BLOG          PODCAST       SYNDICATE




                                                           SOCIAL
COLLABORATE    TAGGING     CROWDCASTING   WORKSPACES
                                                          NETWORKS




               BUSINESS
                                                         SUPPLY CHAIN
PERFORM        PROCESS      SIMULATION    OPTIMIZATION
                                                         MANAGEMENT
              AUTOMATION
collaborate   educate   inform



LinkedIn
collaborate   educate   inform




Facebook
collaborate   educate   inform



Twitter
collaborate educate inform
            collaborate educate inform




 Listen




 Learn




Innovate
collaborate educate inform
                                              collaborate educate inform

                       LEARN what
                       people want
                           to
                       know/solved



 Learn new                                          LEARN how
                       LISTEN
insights that                                       to improve
  help you                                           customer
                            Market
 INNOVATE                                             service
                       Experts/Innovators

                          Competitors

                   People (not your typical
                          markets)


          LEARN the
                                            LEARN their
          Customer’s
                                             language
            Mood
collaborate      educate   inform


                                  Improve
                              Customer Service




                                                        Develop New or
Improve Internal
                                                        Modify Existing
  & External                                              Products &
 Communication
                                                           Services

                      INNOVATE


           Modify Structure                         YOUR
            and Process                          INNOVATION
collaborate   educate   inform
collaborate   educate   inform
collaborate   educate   inform
collaborate       educate   inform
                                             You can do this . . .
                                        Videos – shot with webcams
                                         or handheld video camera

                                          Uploaded to YouTube and
                                             cross-posted here




 You can do this . . .
                          You can do this . . .
    Saved Search
                             Saved Search
 Published as an RSS
                          Published as an RSS
feed – automatically
                         feed – automatically
    updates here
                             updates here
collaborate   educate   inform



How To Make Your ‘Ideas’ Energy Efficient?
collaborate    educate        inform


                                            Who do           Current or potential employees,
                                           you want             customers, peers, media
    Do OUR audiences use it?
                                           to reach
            If so, how?
Will the technology support OUR
      engagement strategy?


                          Choose
                                                             What are
                        your Social
                                          Strategy             your
                          Media
                                                             objectives
                        Technology


                                                                      Spread messages
                   Query Audience                          Facilitate word-of-mouth marketing
                 Facilitate Discussions                              Brand Monitoring
                                            How will
                  Build Communities                                  Support customers
                                           you engage
                  Crowdsource Ideas                                     Idea mining
                  Mobilize Advocates                               Work more efficiently
                         Observe
collaborate   educate   inform
collaborate educate inform
                      collaborate educate inform



We can help


              •   Social Media SWOT
              •   Immersion and Orientation for
                  Senior Managers
              •   Roadmap and Social Media
                  Plan
              •   Technical Assistance or
                  Guidelines to Implement
collaborate educate inform
                                       collaborate educate inform



Our Coordinates
Norman Mendoza           Tracy Annicchiarico
President                Communications Manager &
nmendoza@redengine.com   Online Research Specialist
                         tannicchiarico@redengine.com




www.redengine.com

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Finding The Tweet Spot [Read Only]

  • 1. collaborate educate inform Finding the ‘Tweet’ Spot in Social Media
  • 2. collaborate educate inform collaborate educate inform Social What is it? Web 2.0 Media
  • 3. collaborate educate inform collaborate educate inform • Accessible Information (web browser /PDA/WiFi) • Users Manage Information (waypoints /directions) • Users Add Value (3D visual renderings) • Easy to Use (no instructions typically required) • Product refines with use
  • 4. collaborate educate inform
  • 5. collaborate educate inform A Few Stats
  • 6. collaborate educate inform Life Cycles
  • 7. collaborate educate inform collaborate educate inform People Are Engaged
  • 8. collaborate educate inform collaborate educate inform CONSUMERS are in:
  • 9. collaborate educate inform collaborate educate inform A Short Review
  • 10. collaborate educate inform collaborate educate inform What You Need to Know Online conversations happen with or without you & your decision to participate or not is irrelevant. Your customers have been empowered to discussed YOUR brand. Why not choose to be a part of the conversation?
  • 11. collaborate educate inform collaborate educate inform Web 2.0 has empowered us to communicate differently – and forces us to embrace the ‘public’ in Public Relations.
  • 12. collaborate educate inform collaborate educate inform The Rules Have Changed • Pervasive vs. Persuasive • Internal Communications “All hands on deck”
  • 13. collaborate educate inform collaborate educate inform Technology As Problem Solvers COMMUNICATE WIKI BLOG PODCAST SYNDICATE SOCIAL COLLABORATE TAGGING CROWDCASTING WORKSPACES NETWORKS BUSINESS SUPPLY CHAIN PERFORM PROCESS SIMULATION OPTIMIZATION MANAGEMENT AUTOMATION
  • 14. collaborate educate inform LinkedIn
  • 15. collaborate educate inform Facebook
  • 16. collaborate educate inform Twitter
  • 17. collaborate educate inform collaborate educate inform Listen Learn Innovate
  • 18. collaborate educate inform collaborate educate inform LEARN what people want to know/solved Learn new LEARN how LISTEN insights that to improve help you customer Market INNOVATE service Experts/Innovators Competitors People (not your typical markets) LEARN the LEARN their Customer’s language Mood
  • 19. collaborate educate inform Improve Customer Service Develop New or Improve Internal Modify Existing & External Products & Communication Services INNOVATE Modify Structure YOUR and Process INNOVATION
  • 20. collaborate educate inform
  • 21. collaborate educate inform
  • 22. collaborate educate inform
  • 23. collaborate educate inform You can do this . . . Videos – shot with webcams or handheld video camera Uploaded to YouTube and cross-posted here You can do this . . . You can do this . . . Saved Search Saved Search Published as an RSS Published as an RSS feed – automatically feed – automatically updates here updates here
  • 24. collaborate educate inform How To Make Your ‘Ideas’ Energy Efficient?
  • 25. collaborate educate inform Who do Current or potential employees, you want customers, peers, media Do OUR audiences use it? to reach If so, how? Will the technology support OUR engagement strategy? Choose What are your Social Strategy your Media objectives Technology Spread messages Query Audience Facilitate word-of-mouth marketing Facilitate Discussions Brand Monitoring How will Build Communities Support customers you engage Crowdsource Ideas Idea mining Mobilize Advocates Work more efficiently Observe
  • 26. collaborate educate inform
  • 27. collaborate educate inform collaborate educate inform We can help • Social Media SWOT • Immersion and Orientation for Senior Managers • Roadmap and Social Media Plan • Technical Assistance or Guidelines to Implement
  • 28. collaborate educate inform collaborate educate inform Our Coordinates Norman Mendoza Tracy Annicchiarico President Communications Manager & nmendoza@redengine.com Online Research Specialist tannicchiarico@redengine.com www.redengine.com