Experienced Customer Service Professional Seeks New Opportunity
1. OBIKA MARYJANE NKECHI
17 OpeloyeruStreetOrile Iganmu, Lagos, nkechiobika2014@gmail.com 08032678145, 08023429134
OBJECTIVES: To contributeto the growthand profitabilityofareputable organizationthatoffers
opportunitiesforgrowth throughchallengesanddedication.
WORKING EXPERIENCE
Front Desk Officer Tracmaster Ltd Construction Equipments.Lagos 2012- Till Date
Responsibilities:
Attending tocustomerandvisitors
Making coldcallsto businessandprivate individualstosolicitsalesforgoodsandservices.
ProvidingInformationtocustomers pertainingto company’sproducts&services
Helpinresolvingcustomerscomplaints
Answeringcustomer’scallsandinstructingthemonwhattodo on a particularissue.
Helpinsellingcompany’sproduct&services
Handlingandrecordingthe inventory
1. Customer Care officer COVENANTMONOGRAM& PRINTS Lagos 2011-2012
Responsibilities:
Administeringeverycompany’soperations
Listeningtocustomers complaintsandresolvingtheirproblems
2. CustomerCare Officer Berrenz Nigeria Limited Surulere Lagos 2010-2011
Responsibility:
Resolvingcustomersproblemsandcomplains
Providing informationtocustomersconcerningcompany’sproductandservices
3. Presenter Rima Radio, Sokoto 2010-2011
Responsibility
Presentingchildren’sProgram
Program ProductionandprogramContribution
2. 4. Reporter Rex News paper (IT) 2008-2009
Responsibility
ReportingNewsstories&Events
WritingNewsStories
Conductinginterview
5. Reporter ANAMBRA BROADCASTING SERVICE (IT) 2007
Responsibility
Investigative reporter
writing Newsstories
editing newscopies
Conducting interviews.
PERSONAL INFORMATION:
Date of Birth: December3rd
1983
Sex: Female
Nationality: Nigerian
State of origin: AnambraState
Marital Status: Single
EDUCATIONAL BACKGROUND
B.A Mass Communication Anambra State University 2006-2010
Senior School Leaving Certificate Community Secondary School, Kporh, Tai 2003
PROFESSIONAL QUALIFICATION
ProficiencyCertificate inManagement Nigerianinstitute of Management 2011
ADDITIONAL SKILLS
ProficiencyinMSWord, MS excel,MSPowerPoint,andWord Pad
Good teamplayerwithexcellentinterpersonal skills
Abilitytoadaptquicklytonewchallengesandwillingnesstolearn.
Work withlittle ornosupervision
HOBBIES:
Reading,travelingandmeetingpeople.
REFEREES
Available on request.