From Event to Action: Accelerate Your Decision Making with Real-Time Automation
Using Voip Telephony To Enhance Your Business
1. Using VOIP telephony to enhance your business Giles Sirett CEO, Octavia IT Services
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13. The Advantages of a software based PBX PSTN SIP VoIP VoIP Users Out of office Mobile workers In the office
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Editor's Notes
This first slide is business advice (nothing to do with VOIP) I own a small business – I KNOW how important perception is. Particually important when you’re embryonic: you can’t afford people to realise how small you are, you need to give the percention of size and stability How do you get round it? Websites have given SMB’s an amazing ability to pitch abover their weight Ditto other forms of marketing BUT Sooner or later prospects are going to phone you People do not expect to call mobiles, they do not expect xxx
So, most buisnesses will use some form of PBX (private branch exchange) – i.e. A phone system This helps with your presentation to the outside world and also allows your staff to work more efficenctly Queues, voicemail, integration with Outlook/CRM, conferencing, Call attendants, remote working,
So – here’s to the education This gets a bit techy What is VOIP? This is the way the world is moving.... Lets look at the figures This is no longer “bleeding edge” technology – it is becoming mainstream
I’m going to show you later how MASSIVE cost saving can be achieve with VOIP, but lets first look at how you can tap into this technology
I’m going to show you later how MASSIVE cost saving can be achieve with VOIP, but lets first look at how you can tap into this technology
Lets look at how a traditinal office phone system or PBX hanges togther. These are the systems in use in most SME’s today They are provided by people like Avaya, Mitell & Siemans NOW LETS LOOK AT THE AREAS YOU PAY FOR
Now lets look at how a VOIP based PBX hangs togtehr: FIRST notice that it is on the same network as your IT. So there is no additonal cabling A software based PBX, such as provided by 3CX is typically 70% cheaper to implment (and that is a complete implementation cost) As far as your staff are concerned: they could just have normal handsets like THIS one on the desk (some people prefer these) However Can use software based phones - I’ll show you them later (think of them as corporate skype) – and they are FREE Any teleworkers can connect directly into the system = no call charges
Traditioanlly, only a hardware PBX would give you the functionality you need
SHOW OF HANDS BC is a hours presentation in its own rights, so will be quick BC as a subject is about your business not being exposed to unnecessary risks It is the last thing usually on the mind of a growing SME
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