A full guide on everything you need to know when becoming an Office Angels temp. All the basics from pay slips to employment benefits.

1. OFFICE
ANGELS
tEmpING
GuIdE
Office Angels Temping Guide | office-angels.com

2. YOur ASSIGNmENt
At Office Angels, we place our temporary candidates into assignments based
on their skills, experience and availability to work. When a suitable assignment
arises, we will contact you to discuss the details. However, you are under no
obligation to take it.
If you do undertake an assignment through Office Angels, please understand
that you will be acting as an ambassador for our company, and therefore we
expect you to act in a professional manner and to adhere to the conditions
outlined in your employment contract at all times.
1. Registering with Office Angels signed copy to your local branch, and once the contract is
When you come into your local branch of Office Angels, you signed, you are an employee of Office Angels.
will be asked to complete mandatory registration forms and
any evaluations that we feel are relevant to you. the contract will always include:
•the reason for the assignment
You will need to bring with you a form of official
identification, such as a valid passport or Birth Certificate, •the place of work
along with a document displaying your National Insurance •the duties of employment
number.
•the code of conduct
the whole registration process will take up to 1 ½ hours. •the hours of employment
If you’re unable to attend a full-length registration, please
inform us when making an appointment and we can email •the pay and paid annual leave entitlement
the forms and evaluation for you to complete at home. •the rules for continuation or termination of employment
Bring these to your face-to-face meeting and registration
should only take around 40 minutes. 5. If you’re sick or running late
In the event of absence due to sickness or injury, you must
2. Before the assignment personally inform Office Angels of the reason for the
When your Office Angels consultant offers you an absence as soon as possible.
assignment, they will explain what the role involves, along
with the environment you’ll be working in. After confirming In respect of any period of absence, you should be entitled
our choice with the client, we’ll contact you to sign the to Statutory Sick pay, subject to qualification in accordance
contract. with the rules of the scheme and you submitting appropriate
medical certificates and self-certification.
3. How you will be contacted
If you apply for a role or send your CV directly to Office If you are late for an assignment, please contact your local
Angels, your recruitment consultant will contact you by phone branch no later than 8.30am on the day.
or by email. please feel free to contact your local branch if
you have not heard from them. 6. Timesheet
Each week you will receive a timesheet on which you must
4. The contract of employment record your daily hours. When recording your hours please
the assignment contract is a written agreement. It will be round them up to the nearest quarter. Each quarter of an
sent to you by your local branch within the first two working hour represents 0.25 so if you have worked 7 ¼ hours you
days of the start of the assignment. You need to return a should write 7.25. 7 ½ hours would be 7.5 and 7 ¾ would
be 7.75.
Office Angels Temping Guide | page 2 of 10

3. YOur ASSIGNmENt CONt’d
When entering your hours, please make sure that you enter 7. Health & Safety
them on the correct days and that you deduct any break Health and Safety is a partnership in which we look after
time from your total hours. Any overtime worked must be ourselves as individuals and care for our assignment
authorised and clearly marked as such. Ot1 = time and a workers.
half and Ot2 = double time.
We want to make you aware of our joint responsibilities in
You then need to sign and date the timesheet where this important area:
indicated, and tick your travel Wings box, selecting your
mode of transport. After you have completed your timesheet, Our responsibilities
please ask a manager in your department to sign and date it
•We will allocate assignments to match your skills and
where indicated underneath the hours grid.
experience
timesheets are processed on a monday for the previous •As far as practically possible, we will do all we can to
week and payment is made to you on a Friday. ensure you have a safe and healthy workplace with
adequate supervision
It is your responsibility to get your timesheets completed, •the client that your assignment is with is responsible for
submitted, and signed by yourself and the client in time for your health and safety whilst you are there
payroll.
•We will make sure you are given information on safety
procedures so that you can carry out your tasks without any
danger to yourself or others
•If at any time during your assignment you fail to understand
any health or safety issue, please ask for clarification
Your responsibilities
•take reasonable care for the Health & Safety of yourself
and others while you are working
•make sure you familiarise yourself with the local emergency
procedures of your workplace
•Be aware of the safety rules and regulations as they apply
to the site
•report any hazardous situations to your Line manager
•do not undertake tasks that you have not received training
on, or that you feel are unsafe
•do not misuse any equipment or safety devices
•make correct use of all work equipment, machinery,
substances and ppE
Office Angels Temping Guide | page 3 of 10

4. YOur ASSIGNmENt CONt’d
On your first day Knowing how to use your dSE safely can prevent discomfort
On the first day of your assignment, you should be told by and improve job satisfaction. these and other factors can
your Line manager: add up to make dSE work physically stressful:
1. the location of the fire exits
Are you sitting comfortably?
2. the location and types of fire extinguishers
Simple adjustments to both your work habits and work
3. the location of the toilets and wash basins station can make a big difference to how you feel at the end
of each day.
4. Who the first aider/appointed person is
5. Whether any task-specific training is required for the role the upper body is most comfortable when:
6. the procedure for reporting accidents in the workplace •You sit with your back straight and head level
7. Any other information relevant to your role or workplace •You lower back is supported to allow for the natural inward
curve
personal protective Equipment (ppE)
devices and/or clothing designed to protect an individual Hands and wrists are more comfortable when:
while in potentially hazardous areas. •upper arms hang relaxed at both sides
•Hands and wrists are nearly at right angles to the upper
the majority of tasks undertaken will have been assessed for
arm
risk to the worker; in some circumstances, despite having
reduced the risk to a reasonably practicable level, risks may •Your wrists are straight and in line with the hand and
still be present. forearm
Should this be the case you may be required to wear Your legs are more comfortable when:
personal protective Equipment (ppE). You will be advised of
•Keep your knees level with your hips
this prior to under taking the assignment and must make sure
you know how to wear or use it correctly. please look after •put your feet flat on the floor or use a footrest
it and if it needs replacing then inform your Line manager
immediately. reducing eyestrain
Headache, burning, blurring or itching eyes, and nausea
Equipment provided for the task and fatigue.
30% of accidents in the workplace are related to equipment
tools and/or equipment that have been provided for the All of these symptoms can be greatly reduced by following
job should only be used if you are competent in this area. these precautions:
Clients should provide training on the use of tools or •Adjust blinds to prevent glare from natural light
equipment, if they are necessary to carrying out the task. this
can be anything from simple or powered hand tools to larger •Adjust the dSE screen brightness to low and set the contrast
fixed apparatus or vehicles. to high
•tell your Line manager if images appear blurry on your
Safe use of display Screen Equipment (dSE) screen as it may need professional maintenance
Generally, the use of display Screen Equipment (dSE) can be •position your screen so that the top is leveal with your eyes
undertaken without any undue risks to health, however, it is
important that you know how to work safely. •Face the screen directly, not at an angle
Office Angels Temping Guide | page 4 of 10

5. pAY
1. Understand your pay slip
Jo Bloggs
XX Street Name TAX CODE
town If you are on a Br code please
County Your payroll number contact your branch
postcode
71 Elstree Way, Borehamwood, Herts, Wd6 1HY registered number: 01985032
COMPANY DIVISION
OFFICE ANGELS 09W
Worker No. NAME PERIOD PAY DATE IND
09385642 Joe Bloggs 41/2009 15/01/2010 W1
department tAX COdE N.I. NO./tABLE LEttEr
Croydon (0208 681 3039) 647L SE123456A/A
PAYMENT DEDUCTIONS
Wk Ending timesheet description units rates Amount Deduction Amount
08/01/2010 02164007910 Standard 29.00 8.00 232.00 Tax 30.80
08/01/2010 02164221110 payment of holiday 1.00 47.12 47.12 NI 18.60
TOTAL PAYMENTS 279.12 TOTAL DEDUCTIONS 49.40
timesheet week ending date CUMULATIVES
GrOSS pAY tO dAtE 9788.71
units = number of hours you worked tAXABLE pAY tO dAtE 9788.71
rate = your hourly pay rate pENSION tO dAtE 0.00
Amount = hours worked x pay rate tAX tO dAtE 928.60
EE’S N.I. tO dAtE 639.75
Your average holiday pay amount NET PAY 229.72
Office Angels Temping Guide | page 5 of 10

6. pAY CONt’d
2. How you’re paid 4. Holidays
Office Angels will pay you every Friday in arrears by credit As an assignment worker, you are entitled to a maximum of
transfer to your nominated bank account, or by such method 28 days paid annual leave in each complete holiday year.
as may have been agreed between your local branch and
yourself. Office Angels’ holiday year begins on the monday
immediately following the last Friday in September and ends
You will receive your first wage two weeks after the start of on the last Friday in September.
your assignment.
All paid annual leave must be taken during the leave year
For example, if you start working on monday 5th march, in which it was accrued and may not be carried over.
your first pay date will be Friday 16th march, and then every Entitlement to paid annual leave accrues in proportion to the
Friday after that. amount of time you worked.
You are required to give no less than one week’s written
3. How the pay is set notice of intention to take paid annual leave.
You will be paid at an hourly rate which may vary according
to the individual client assignment and, subject to any Full details are laid out in your contract of employment.
deductions agreed with you, will not be less than the
National minimum Wage at the time of the assignment.
the total pay you will receive will be calculated according
to the total number of hours you worked on assignment to
the nearest quarter of an hour. deductions will be made at
source for tax and National Insurance.
When you registered, you should have completed a p46/p38
tax Form and a BACS payment Form. this ensures that when
you start work, we have everything we need to pay your
wages into your elected bank account, preventing you from
incurring emergency tax.
Office Angels Temping Guide | page 6 of 10

7. YOur BENEFItS
1. Travel Wings Plus 2. Angel of the Month
travel Wings plus is a plan administered by Office Angels, Each month, your local branch will nominate their Angel of
which enables us to pay a tax-free allowance to eligible the month, and present the recipient with an exclusive gift
employees towards the travel and or subsistence costs and certificate in recognition of their achievements.
incurred whilst working at client locations. the plan meets
with the relevant taxes and national insurance contributions
legislation as published by the HmrC.
3. Angel of the Year
travel Wings plus operates as a “salary sacrifice” Every year, all of the winners of Angel of the month are put
arrangement, which means that eligible employees agree forward for the national Angel of the Year award.
to give up an element of their gross taxable pay in order to
receive the benefit of the Allowance. As the Allowance is tax
free, the addition of this Allowance to reduced gross pay
typically means eligible employees receive a higher amount
of net pay than had they not opted into travel Wings plus.
Office Angels Temping Guide | page 7 of 10

8. EVALuAtION
1. Right Result 2. Psychometric testing
right result is an online candidate assessment system that to make sure we place you in the right environment, Office
is unique to Office Angels. Angels will ask you to complete a psychometric test.
At registration you will be asked to take some tests that will psychometric testing is a simple process that involves online
assess your skills. You could be tested on your secretarial, questionnaires/assessments that can be completed quickly
administrative, aptitude or languages skills, and can and easily.
complete the evaluation in branch or at home. Once you
have finished the tests, your branch will receive a detailed Our fully trained staff are able to administer and
report. these results will be shared with you at your give feedback on a variety of ability assessments and
convenience. psychometric questionnaires, including:
•OpQ (Occupational personality Questionnaire)
•CCSQ (Customer Contact Styles Questionnaire)
•WSQ (Work Styles Questionnaire)
•mQ (motivational Questionnaire)
•Ability tests (Verify - Numerical, Verbal and Inductive
reasoning)
Office Angels Temping Guide | page 8 of 10

9. trAINING
1. Interskill Learning
Interskill Learning is Office Angels’ online training tool SOFtWArE dEVELOpmENt
that offers free online learning and gives businesses the •Web development technologies
opportunity to build the skills of their staff. •Java 2 programming
•microsoft .NEt Software development tools
this portal provides over 6,000 advanced online training •Generic Languages
modules and a range of online learning, including mS 2007, •Software programming Fundamentals
customer services, marketing, Hr, and finance. •Software development principles
•Software testing Foundations
You can log in and complete your training online, so whether •mentoring Assets
you want to learn new skills or refresh existing ones, we have •test preps
the training to fit your need.
WEB dESIGN
Below is a non exhaustive list of training modules currently •Web Site design - principles
available: •macromedia
•microsoft Frontpage
BuSINESS StrAtEGY and OpErAtIONS •Adobe
•Operations Curriculum •Scripting and Web Languages
•Strategic planning Curriculum prOJECt EFFECtIVENESS
•marketing Curriculum
•project management Curriculum
FINANCE, HumAN rESOurCES and AdmINIStrAtION •team Building Curriculum
•Finance & Accounting Curriculum •Business Analysis
•Administrative Support Curriculum dESKtOp COmputEr SKILLS
•Human resources Curriculum
•Adobe
•mentoring Assets
•Best practices for desktop users
mANAGEmENt and LEAdErSHIp •microsoft Office 2010
•management Curriculum •microsoft Office 2007
•Leadership Curriculum •microsoft Office Xp
•microsoft Windows 7
prOFESSIONAL EFFECtIVENESS •microsoft Windows Xp for End users
•Communication Curriculum •microsoft Office 2003
•Foundation Skills Curriculum •microsoft project 2002
•personal development Curriculum •Home user: Home and personal Finance
prOJECt EFFECtIVENESS •Home and personal
•Lotus Notes 8
•project management Curriculum
•Lotus Notes 7
•team Building Curriculum
•microsoft Internet Explorer 8
•Business Analysis
•microsoft Internet Explorer 7
SALES and CuStOmEr FACING SKILLS •microsoft Internet Explorer 6
•Sales Curriculum •Seagate Crystal reports
•Customer Service Curriculum •SAp
•Industry Foundations •mentoring Assets
•testpreps •test preps
Office Angels Temping Guide | page 9 of 10

10. dIVErSItY ANd INCLuSION
Office Angels is a member of the following four to protect your rights, Office Angels adheres to the following
organisations, together we help tackle diversity and inclusion acts of legislation:
issues in our workplace as well as our clients.
•Conduct of employment agencies and employment
•Business regulations 2003
•Employment relations Act 1999
•Equality Act 2010
race for Opportunity (rfO) is committed to improving •the police Act 1997
employment opportunities for ethnic minorities across the
uK. It is the only race diversity campaign that has access •Health & Safety at Work Act 1974
to and influence over the leaders of the uK’s best known •Working time regulations 1998
organisations.
•data protection Act 1998
•Asylum & Immigration Act 1996
•Electronic Communications Act
•National minimum Wage regulations
Opportunity Now is an organisation for employers who are
committed to creating an inclusive workplace for women. Office Angels actively promotes equal opportunities,
Opportunity Now empowers employers to accelerate change sustainability, safety and diversity in all of its activities.
for women in the workplace because it makes good business
sense. Office Angels believes that being able to work is vital
for social inclusion and contributes to the well being of
society as a whole. We are advocates for the elimination of
discrimination in the workplace and specifically train our staff
to identify potentially discriminatory recruitment practices.
Employers’ Forum on disability is the world’s leading
employers’ organisation focused on disability as it affects
business. their mission is to enable companies like us to
become disability confident by making it easier to recruit and
retain disabled employees and to serve disabled customers.
Stonewall’s diversity Champions programme is Britain’s
good practice forum in which employers can work with
Stonewall, and each other on sexual orientation issues.
Office Angels Temping Guide | page 10 of 10