Oliver Heinz is an ICS Community Manager who spends his day: 1) Engaging with community members in group chats and catching up on different channels. 2) Attending a team meeting to discuss community management strategies. 3) Updating the SocialBizUG.org community platform and organizing upcoming webinars on community topics. 4) Planning travel for in-person community events, as face-to-face interactions are important to complement virtual engagement.