http://www.opengovplaybook.org Team #2's presentation at the Feb 17th, 2010 Open Government Directive Workshop.

1. Open Government Directive February 17, 2010, Workshop Team 2 Easy to Implement and High Impact Ideas

2. February 17, 2010 Open Government Directive Workshop Team 2 2 Internal: Workforce Culture, Networking, Skills Complementary Concept Public: Responsive, Engaging

3. February 17, 2010 Open Government Directive Workshop Team 2 3 Idea 1:Practice what we Preach Goal: Improved framework for transparency, engagement, collaboration Issues: Distributed workforce, field locations Need buy in

4. February 17, 2010 Open Government Directive Workshop Team 2 4 Idea 1A: Rules of engagement Executive-sponsorship and champions Workforce awareness of responsibilities Short-term

5. February 17, 2010 Open Government Directive Workshop Team 2 5 Idea 1B: Workforce Development Communities of practice Top down Bottom up

6. February 17, 2010 Open Government Directive Workshop Team 2 6 Idea 1C: Technology Communities of practice platform Ideation tool Webinars Video

7. February 17, 2010 Open Government Directive Workshop Team 2 7 Idea 2: Public Engagement Model An Analogy: What Would a Business Do? Start by thinking about government as a storefront. You need marketing - > explain what you do Be easy to find/access -> social media/websites Make your product known and understand Handle customer service

8. February 17, 2010 Open Government Directive Workshop Team 2 8 The Process Listen -> Synthesize -> Triage -> Track -> Respond -> Share -> Report. Monitor ->

9. February 17, 2010 Open Government Directive Workshop Team 2 9 Idea 2A: Listening Tool Listening seeking input Channel integration Find pain points by aggregating citizen data Tools to gather citizen sentiment

10. February 17, 2010 Open Government Directive Workshop Team 2 10 Idea 2B: Pro-Active Engagement Be pro-active. use media monitoring to get ahead of the concerns of the public Invite continued comment on initiatives

11. February 17, 2010 Open Government Directive Workshop Team 2 11 Idea 2C: Improve Participation Participation. Look for policy solutions from citizens Get enforcement assistance from public Balance: finding the real public

12. February 17, 2010 Open Government Directive Workshop Team 2 12 Idea 2D: Public Access Accessibility. Open Up. Using electronic tools for citizen outreach Find innovative methods for enhancing internal and external collaboration

13. February 17, 2010 Open Government Directive Workshop Team 2 13 Idea 2E: Measurement Efficiency. Prove you are successful. Streamline the ways to connect with the public

14. February 17, 2010 Open Government Directive Workshop Team 2 14 Introducing Team 2 Tim Bertrand Pat Bonner Bill Brantley Rachel Bocchino Holly Davis Matt Fella John Kamensky David Kuehn Dave Lewan Moshay Simpson Niel Sroka Elizabeth Velo Jeff Walpole