2. What is Onlive Communication
On Live Communications is a
Multichannel Customer Contact
Outsourcing Company. Activities range
from service/support and sales
through inbound/outbound phone,
email, chat and social monitoring and
response mediums.

3. Onlive Communications
Companies serves?

On Live Communications serves its customers with reliable, high-
quality managed contact center services. We seamlessly maximize
our customer’s web presence building brand loyalty in a cost
effective way. By offering phone support, answering services, and
managed web chat we expand the reach of our customers. We
provide the best technology in the industry, feature rich and reliable.
Our agents are extraordinary and committed to achieving business
results for our customers. We strive to offer world class support,
nothing less Don’t settle for less.

4. Our Purpose

Serve our customers
well at all times. With
years of experience
and professional
knowledge in contact
center management,
we operate with our
client’s interest first
and foremost.

Serve our employees.
Our support agents
are the critical

5. We Believe:

In treating people the way we want to be
treated

In integrity

In transparency

In helping people

In being flexible and easy to work with

6. Managed Channels

Phone

Chat

Email

social

7. PHONE
Phone Support/ Telephone Answering
Service

Technology- As part of our managed
telephone support service we utilize a state
of the art cloud based phone system,
providing exceptional voice clarity and
reliability. The same technology used by
many Fortune 500 companies. Our
software provides a customizable IVR with
customizable greetings and messages. All
calls are recorded for quality assurance and

8. CHAT

“Many online consumers want help from a
live person while they are shopping online;
in fact, 44% of online consumers say that
having questions answered by a live person
while in the middle of an online purchase is
one of the most important features a Web
site can offer.”

Live Chat Support is convenient and
preferred by customers

Live Chat Support is a lower cost

9. EMAIL

Timely email response is critical to
customer acquisition and delivering on your
brand promise. By providing an organized
customer engagement platform with
qualified agents, On Live Communications
helps to capitalize on opportunity. All
company inbox receipts are tracked with
response in minutes.

Through data transparency and ongoing
consultation your business will have real
time insight to your customer base. Working

10. Social

Social platforms such as Facebook, Twitter,
and others provide an additional layer for
customer engagement. A recent Social
Engagement Index showed 15% of
companies say 25%+ of customer service
inquiries are initiated over social channels.
As these platforms continue to evolve and
drive consumer conversation, keeping up
can be a daunting task. On Live
Communications consolidates all contact
channels so you can provide access and

11. Thank you !!!
http://onlivecommunications.com/