WorkiQ Workforce Analytics Screenshots & Insights
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This presentation provides a general overview of common WorkiQ Workforce Analytics reports, and the insights managers can learn from each dashboard. For full-resolution images, please download this slide deck. WorkiQ captures real-time desktop analytics and generates dynamic management dashboards based on the actual work activity of employees. WorkiQ can track activities across ALL applications, productive hours, the real steps involved with business processes, and the amount of time it takes associates to complete various categories of work tasks. Common applications of WorkiQ Workforce Analytics: •Identify top performers and replicate their activities/processes across teams. •Eliminate self-reporting on activity time, throughput, and cycle time. •Improve distribution of work by identifying underutilized skillsets or overworked associates. •Increase engagement through peer-performance scorecards and gamification. •Expose activities that drain an unnecessary amount of time and attention so that systems or processes can be improved. (critical before adjusting a core system or developing automation) •Reduce outsourcing and overtime expense by increasing efficiency of current employees. To learn more about workforce analytics and process automation, please visit www.workiq.com
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WorkiQ Workforce Analytics Screenshots & Insights
- 2. Good metrics “are consistent, cheap, and quick to collect.” But most importantly, they must capture something your business cares about.
- 3. “Companies using data- driven decision making were, on average, 5% more productive and 6% more profitable than their competitors.”
- 4. “We have been seeing a great impact in the production time which resulted in more claim production, our productive time improved by 8.93% from the time we implemented WorkiQ and our claims production volume increased by 15% for the same period of time. Thank you so much for introducing such a great product. Khaled Ghaly AVP - Claims Operations Molina Healthcare, Inc. “
- 5. Manager Dashboard More Detail in Video!
- 6. Productive vs. Non-Productive Time More Detail in Video!
- 7. Activity Categories By Time
- 8. Work Applications By Time
- 9. Team Productivity Dashboard More Detail in Video!
- 10. Process Averages (drill down on widget count from previous screen)
- 11. Peer Productivity Dashboard (similar to previous screen, but add team average)
- 12. Processes / Sub Processes by Time
Notes de l'éditeur
- WorkiQ Real-Time Workforce Analytics from OpenConnect WorkiQ Workforce Analytics delivers next-generation operational intelligence through real-time desktop collection. WorkiQ monitors work activity directly on the desktop, so managers can track productive hours, activities across all applications, the real steps involved with business processes, and the amount of time associates take to complete various categories of work tasks. Common Applications: Identify top performers and replicate their activities/processes across teams. Eliminate self-reporting on activity time, throughput, and cycle time. Improve distribution of work by identifying underutilized skillsets or overworked associates. Increase engagement through peer-performance scorecards and gamification. Expose activities that drain an unnecessary amount of time and attention so that systems or processes can be improved. (critical before adjusting a core system or developing automation) Reduce outsourcing and overtime expense by increasing efficiency of current FTEs.
- Within 3 months of deployment, WorkiQ customers typically report between 9 – 24% productivity improvement. Results vary based on business type and department. An OpenConnect Workforce Analytics Specialist can help you estimate ROI based on your business case.
- Manager Dashboard Insights: Who is online/in-process? What applications or processes are they in? What % of time is spent in productive vs. non-productive applications (WorkiQ) (Columns are customizable for additional real-time analytics) I show how to customize the Manager Dashboard in this video: http://blog.workiq.com/remote-work-status/
- Productive vs. Non-Productive Dashboard Insights: How many minutes are spent idle, productive, or non-productive by applications What applications are a user in by time? (All metrics are adjustable for date ranges, user groups, layout, etc.) I discuss work time percentage in this video: http://blog.workiq.com/productive-time/
- Categories By Time Dashboard Insights: What general activities take up people’s time? What % of time is spent in each category? Is a lot of time spent in unexpected tasks, such as self-reporting/administration? (Selecting a piece of the pie expands to Applications by Time)
- Work Applications By Time Dashboard Insights: What applications are users in by time? What % of time is spent in each application? Do more productive workers spend more time in specific applications? Is calculator app. frequently used instead of the official pricing tool? Is a lot of time spent in unexpected or legacy applications? (This chart was created by selecting the “Work” category on the previous pie. Similar charts are generated for other categories)
- Team Productivity Dashboard Insights: (You can drill into the left report to get details such as the next slide, or the right-hand report to get application-level detail like the previous slide.) How many processes or sub-processes are completed over a period of time? (ex. claims or customer record update) What % of time is spent in spent idle, in productive applications, or in non-productive applications. Are workers cherry-picking easy work? Are people top performers because they spending more hours than expected to complete work? Are people spending a lot of time in applications/activities that are not primary to their job role? (answered by drilling into right-hand metrics) I explain this report in more detail in this video: http://blog.workiq.com/most_efficient_employees/
- Process Averages Dashboard Insights: (This is returned when I clicked on the Phil Reid’s widget count in the last chart. This could show a larger range of time.) How are process counts changing over time for this employee? How is the amount of time it takes this employee to process work changing over time? Are there specific days or times of the day that production changes?
- Peer Productivity Dashboard Insights: (This is similar to the previous chart, but it is meant to share with employees.) As a worker, how is your output changing over time? As a worker, how long does it take you to process units of work? Where do you compare to your team on these questions? Are you a top performer or do you need improvement? What processes do you excel at compared to your team? (if you adjust the displayed process) How are you improving over time? (Reports like this are important for increasing engagement. Gamification build on this.)
- Processes & Sub Processes Dashboard Insights: How many processes are completed over a period of time? Within a process, how much time is spent in specifics tasks or sub processes? What activities take up people’s time? Are workers spending time in the right tasks? Are workers spending time in tasks that management hasn’t identified? Are top performers spending more/less time in certain tasks? Are there bottlenecks that should be addressed?
- For more information about WorkiQ Workforce Analytics, please visit www.workiq.com.