1. OzLINK Customer Success Story
Atlanta Barber Supply
Atlanta Barber Supply Trims Costs and Integrates
With OzLINK
At a Glance:
Since 1946 Atlanta Barber Supply has served the professional barber industry with
great products and service at terrific prices. With a robust walk-in retail business,
and strong catalog volume, Atlanta Barber expanded their sales channels to include
an eCommerce site. The eCommerce order growth has been tremendously
successful, however they needed to streamline the process to fit with their existing
fulfillment model. To integrate the eCommerce orders into their QuickBooks POS
order management process Atlanta Barber Supply looked to OzLINK.
Industry:
eCommerce, Retail
Oz Solutions: OzLINK Channel
Applications: QuickBooks POS, ProStores by eBay
“OzLINK created significant
value. The team was extremely
knowledgeable which resulted in
a very smooth implementation.“
-Russell Garner,
Operations Manager,
Atlanta Barber Supply
Key Benefits:
 Enhanced customer service with better visibility to order status and tracking
 Cut manual processes 87%
 Improved order accuracy by eliminating manual steps
The Challenge:
With the growth of eCommerce, Atlanta Barber Supply was spending a whole day
catching up on orders, and entering them into QuickBooks POS. Not only was this
time consuming, but it resulted in fulfillment errors and delays, creating issues in
inventory allocation and customer inquiries on orders status. The growth was
outpacing their manual processes.


With over 125 orders a day and the eCommerce volume growing to a third
of the business, the manual steps were simply taking too long
Updating order status & tracking in ProStores was not as timely as
customers expected.
The Solution:
Atlanta Barber Supply first implemented OzLINK to streamline the shipment
processes for their walk-in and catalog orders. Based on this success, they added
eCommerce automation. OzLINK processes the order file from ProStores and
automatically creates sales orders in QuickBooks. Post shipment, OzLINK also
creates a file of tracking numbers that are easily imported back into the ProStores
based eCommerce site. The results are:


Processing a campaign was cut from 7-8 hours down to 25 minutes
Improved order accuracy, fulfillment times, and customer service
O Z D E VE L OP ME N T , I N C .
Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com