Process Excellence Network http://tiny.cc/tpkd0

1. Created by the founders of the world's largest Process Network, with 98,000 members and counting...
INCREDIBLE
DISCOUNTS
Meet our unprecedented PEX WEEK for Vice
The 14th Annual Presidents!
speaker line-up! Over 45 of the More info on
most senior process leaders including: p. 21....
Eric Michrowski
KEYNOTE: Director, Quality and
Jim Carroll Process Improvement
Futurist Telus
Trends & Eric Beylier
Innovation expert Vice President/CPO and
Head of Global Supply
Chain and Procurement
Michelle Boutwell TETRA Technologies
SVP, IT Strategy and Planning
Citi Leo Shuster
Director, IT Architecture
Jim Durkin Nationwide
Vice President, Operations,
Vincent D. Pierce, SVP,
January 21st – 25th, 2013 • Hilton Bonnet Creek • Orlando FL Cheese and Dairy
Business Transformation,
Kraft Foods
Office Depot
One Week. One Community. Dellroy Birch
CIO
Fortegra Financial
Lynn Kelley, VP,
Continuous
One Vision for Excellence. Chris Bloxham
Director Project Integrity and Risk
Improvement, Union
Pacific Railroad
Hay Wun Wain, SVP
Management, Subsea Systems
Cameron Global Head of Business
Process Management,
Achieve the next level of growth by making your process improvement program 100% Danica Natoli McGraw-Hill
customer centric and sustainable – event highlights include: Director , Lean Six Sigma Master
Black Belt Emma Chen-Banas
•
NEW
Innovation Insight: Find out what world class innovators do that you don’t - Jim Best Buy Assistant Vice President,
Carroll, World Renown Speaker and Innovation Expert Business Process
Chris Galante Improvement
• Business Process Evolution: From understanding and analysing to automating Process Improvement Leader MassMutual Financial
NEW
and beyond, enhance your process capability to reach BPM peak performance Boeing Group
Gregory North
•
NEW
Outcomes Driven Agenda featuring Corporate Leaders Only Sessions and VP Corporate Lean 6 Sigma &
Industry Forums designed to help you reach your desired results regardless of Business Transformation
which tools you need to get there Xerox
The event is a great benchmarking and networking device
for examining what others are doing in the Process Excellence
arena regardless of industry, product or service. I return from
these PEX events recharged, refocused, reaffirmed with new
Presented by: Platinum Sponsor: Knowledge Partner: Keynote Sponsor: tools, ideas, friendship and support systems.
Industry
Chris Galante, Process Improvement Leader, Boeing
Awards:
Book Now! Email: enquire@PEXNetwork.com • Telephone: 1-800-882-8684 + 1 646 378 6026 • www.pexweek.com

2. The 14th Annual Join PEX Week 2013 this
January 21st – 25th, 2013 • Hilton Bonnet Creek • Orlando FL year to benefit from:
One Week. One Community. • Exclusive Keynotes – Giving you
One Vision for Excellence. access to the leading minds in the
community
• For End Users, By End Users –
End Users contribution or profiling
in every single session!
The new future of process thinking is on right on your doorstep – are you ready to step over the threshold? • Goal-Oriented Break Out
If so, PEX Week Orlando is the only global event offering you the opportunity to revolutionise your business processes. Forward sessions – all track sessions
thinking PEX professionals attend PEX Week Orlando to discover the future of customer-centric process management strategies and tailored to your ultimate business
how to leverage them today to sustain and accelerate your organization tomorrow. objectives
PEX Week 2013 will enhance your Process Excellence learning and development, helping you to grow your industry support network • Audience Generated peer-to-
and benchmark against the world’s leading Process centric businesses. Before you review the enclosed agenda here are just some of peer exchange – no more passive
this year’s unmissable learning opportunities: learning from PowerPoint
thought leadership presentations, interviews and panels created specifically to stretch your horizons and inspire you to
presentations!
48 drive high performance • Extensive structured
Networking Opportunities –
in-depth case studies from some of the F500's most admired and respected companies including: Fannie Mae, Office
30
PLUS
Depot, Xerox, Citi, Merck, McGraw-Hill, Nationwide, Best Buy, Lockheed Martin, Roche Pharmaceuticals, Wellpoint
Health, Baker Hughes and more!
25% of our 2013 agenda is
dedicated purely to networking
6 highly interactive and practical workshops designed to go past the theory and give you the practical tools and knowledge
needed to accelerate your process results Overall, great event. I wish
5 Industry Streams: Manufacturing, Energy, Financial Services, Healthcare, Telco - plus multiple other sessions for other
industries
I was able to attend more!
LSS Program, Siemens Energy
3 themed content tracks: Strategy, Change and Leadership, Value Creation and Sustainability – ALL designed to give you
a holistic view, not only of the process disciplines, but the supporting skills needed to generate sustainable results
2 executive and exclusive leadership boardroom discussions: Bringing like minded leaders together to discuss
the most pertinent business issues and how process strategies can be leverage to create a competitive advantage
Loyalty Discounts
Available to ALL
1 Specialised LSS Training Stream: Designed to help those at the project level develop the specialised skills they need!
Past Delegates!
1 chance to meet and receive advice from the most innovative consultants, trainers and software providers all ready
to help you take your process strategies to the next level End User Attendees from 2012 are
entitled to speciality discounted
This is your chance to revitalize, strengthen and accelerate your process strategies where and when they are needed. Want to find out
rates for PEX Week 2013* Get in
more? Take a look at the agenda for more in-depth insights into themes, content and opportunities across the week or watch the video
from last year’s Summit to see what you could be part of!
touch to find out more
www.pexweek.com 2

3. THE
Meet Your PEX WEEK 2013 Speakers! MOST
SENIOR
SPEAKER
PANEL
Speaking for the first time ever at a EVER!
Michelle Boutwell Craig Le Clair Douglas A. Norkus
process excellence event, the PEX SVP, IT Strategy and Planning Vice President and Principal Enterprise Services
Network proudly introduces our Citi Analyst Director, SOF CLSS
2013 KEYNOTE Speaker: Jim Durkin Forrester Research The Lockheed Martin Team
Vice President, Operations, Eric Smith Allen Hayes
Cheese and Dairy Senior Director, LSS, Project Vice President,
Kraft Foods
Jim Carroll Management Office Operational Excellence
Dellroy Birch Kraft Foods Fortegra Financial
Futurist CIO Lynn Kelley Barnaby Fountain
Trends & Fortegra Financial VP, Continuous Improvement Director of Shared Business
Innovation Expert Union Pacific Railroad Services
Chris Bloxham
Director Project Integrity and Merck & Co.
Emma Chen-Banas
Risk Management, Subsea Assistant Vice President, Business Dennis A. Narlock II
Acknowledged as one of the world’s leading Systems Process Improvement Continuous Improvement Leader
global futurists, trends and innovation experts Cameron MassMutual Financial Group Catalent Pharma Solutions
with a massive global blue chip client list. He Danica Natoli Hay Wun Wain Renee M. Dineen
helps transform growth-oriented organizations Director, Lean Six Sigma Master SVP Global Head of Business Head of Organizational
into high-velocity innovation heroes! Who has Black Belt Process Management Development, Small Molecules
booked Jim Carroll for his insight on future Best Buy McGraw-Hill Division
trends, innovation, & creativity? NASA. Disney. Chris Galante Roche Pharmaceuticals
Keith Holliday
The PGA of America. Johnson & Johnson. The Process Improvement Leader Director - Corporate Supply Chain Steve Towers
Swiss Innovation Forum. Simply put, Jim helps Boeing & Logistics SVP and Founder
to transform growth-oriented organizations Gregory North Sonoco Products BPGroup.org
into high-velocity innovation heroes. VP Corporate Lean 6 Sigma & Mallikarjun Angalakudati Mark McGregor
Business Transformation Head of Operational Performance Principal Analyst
Xerox National Grid MWD Advisors
Eric Michrowski Ana Lapera Jay R Blanc Selva
Director, Quality and Process Director, Process Improvement Director of Operational
We were extremely pleased with Improvement Strategy Excellence and TQM
Jim’s presentation... the content Telus Fannie Mae Huawei Technologies Co Ltd
was bang-on and would hopefully Vincent D. Pierce Melissa Connolly Gary G. Jing
SVP, Business Transformation IT Director, Strategic Lean Six Sigma Deployment
prompt people to think about the Office Depot Innovation and Leader / MBB
rapidity of change going on in our Eric Beylier Organizational Effectiveness Tyco Electronics
world! Jim’s storytelling approach Vice President/CPO and Head of Baker Hughes
Nathaniel Palmer
really helps to get his points across! Global Supply Chain and Darren Glover BPM Practice Director, SRA
Procurement Director, Continuous International, Executive
He did a great job. TETRA Technologies Improvement Director, Workflow Management
Leo Shuster WellPoint Coalition
Walt Disney Company
Director, IT Architecture
Nationwide
www.pexweek.com 3

4. Conference Day One Monday, January 21st, 2013
7.00 Check In & Workshop Breakfast
For All Access Pass attendees. To make your registration as speedy as possible please provide all of your workshop choices and personal details at point of registration.
7.00 Exhibition Hall Opens
Explore the most comprehensive PEX Exhibition in the world! See P18-19 to see who'll be there.
8.00 – Pre-Conference Workshops
10.30 Please select one workshop from A-D and one workshop from E-G at point of registration. (Please note that if you select D, you do not need to also select from E-G).
Building Line Management Avoid the Hidden “Eight Leading With Zero-Based Data-Driven Process
A Ownership to Enable B Wastes” of LSS/PI Learning C Thinking: How Your D Excellence: Leveraging Big
Effective Project and Programs Organization is Catapulted to Data, Analytics, Process
Program Leadership Extraordinary, Sustainable Simulation, Business Process
Results When the Target is Modelling and Notation
Zero and All Losses Are Modelling for Measureable
Defined Optimization Results
As a Process Excellence leader you’re responsible With Lean, waste is eliminated. Using Six Sigma, Wayne Gretzky said “One hundred percent of the In this fast-paced, high-touch and informative full-
for improving business results such as profitability, process variability is reduced. Lean and Six Sigma shots you don't take don't go in.” At Milliken, day workshop, participants will learn how to
revenue, cost, cycle time and quality. But in order are being applied by PI experts and knowledge this is interpreted to mean setting sub-optimal understand and leverage emerging technologies
to deliver those results, you need to get, and workers on every business process. Increasingly, goals for your organization prevents you from with process modelling and improvement
keep, your organization’s attention to ensure LSS/PI success is being focused on the Learning scoring big. Milliken’s team will lead a discussion methods to enable data-driven excellence. An
consistent follow-through from multiple Programs themselves. As Dr. Liker, author of The on innovative goal setting and the results you may integrated approach to process improvement will
stakeholder groups on the daily actions that affect Toyota Way noted, “The key to enabling people … expect when your organization’s aspirations are be shown, combining BPMN with LSS Process
leading indicators. Practical experience finds that is to teach them how to think.” set for zero. From zero safety incidents to zero Mapping and other methods, supporting
having a strong executive sponsor is critical to Improving your own processes as a PI leader is quality problems and zero downtime, Milliken’s simulation, big data, analytics, and optimization
achieving these breakthrough business results. imperative. You will leave this Workshop with group will examine how to direct your technologies. Instruction will be provided on:
• Modelling methodology
clarity about the hidden 8 Wastes of various LSS/PI organizational improvement; through zero losses
Key Challenges addressed: • Mapping models to a well-defined problem
learning models, and what peers are doing, as a and how doing so can drive your system of cost
• Obstacles to leadership behavior statement
• Lack of clarity on the roles, responsibilities and
type of benchmarking. The Quality Group Master reduction and enable sustainability regardless how
• Understanding the details of the analytics
Black Belts John Best (formerly of Seagate) and competitive your business environment. Discover
visible leadership behaviors that optimize derived from the models
Jennifer Ralston (formerly of American Red Cross) how all losses—even those in your blind spots—
support of programs and projects • How to use them for process improvement
• Ineffective engineering of the leadership
will share insights about how numerous enterprises should be considered opportunities. You will learn
have deployed powerful, sustainable learning why Overall Equipment Effectiveness (OEE) is the
behaviors necessary to ensure the success of Taught by co-authors of “The BPMN 2.0
designs that replace the wasteful activities. These basic measure of operational performance in all
your project or program Handbook” and the forthcoming “LEAN BPMN”
activities can reduce knowledge transfer quality, are Milliken’s and Milliken clients’ plants. Gain
Participants will be able to: unnecessarily expensive, and allow knowledge to insights during discussions centered on: as well as leaders of the Business Process
• Understand why leaders “walk the talk” atrophy over time all reducing potential ROI results, • How zero loss thinking connects your Simulation Working Group, the materials and
through the lens of Applied Behavioral Science and the intrinsic value of the PI program to the operating/performance system, allowing you to take-always combine recognized best practices
• Use CLG’s proprietary, research-based DCOM® enterprise. The workshop will conclude with a exploit areas that are excellent while attacking and actionable techniques, as well as standards-
performance framework to highlight your discussion of actionable change management others in a continuous improvement fashion based modelling methodology and analytics. The
continuous improvement program leadership techniques that can enable and sustain effective • Defining losses and developing a ‘directionally’ instruction includes how to incorporate DMAIC
opportunities implementation of advanced learning programs, accurate way of thinking and SIPOC measures and data into simulation
• Use Applied Behavioral Science tools to design a saving you valuable time and resource in • The connection between time and models, as well as how to leverage predictive
plan to enhance effective leadership your quest for learning excellence. dollars in using Milliken’s Money analytics for optimizing core metrics such as
involvement and ownership for project Mapping tool Process Lead Time and Process Lead Time.
John Best, Vice President of Lean Six
execution and governance Sigma, The Quality Group Phil McIntyre and Jeff Rosenlund,
Annemarie Michaud, Senior Partner, Directors of Business Development,
Jennifer Ralston, Master Champion, The
Continuous Learning Group, Inc. (CLG) Performance Solutions by Milliken
Quality Group
www.pexweek.com 4

5. Conference Day One Monday, January 21st, 2013...continued
10.30 Networking Break in the Exhibition Hall Workshop D...continues
11.00 – Pre-Conference Workshops
1.30 Also presented will be project best practices,
including getting the Project Charter right (plus a
example template), tips for how to properly setup
a Project Selection Steering Committee, as well as
Creating a BPM Discipline: Lean Plus: Taking On New Standardisation: The Key to
E The Essentials for Lasting F Frontiers G Crossing Business Borders
how to incorporate modelling, simulation and
analytics within collaboration prioritization
Competitive Advantage exercises. Participants will be equipped with both
the means and understanding to begin their own
Creating and sustaining agility and customer Understanding how to apply a traditional process Whether you have recently merged, have a global successful journey to data-driven process
centricity in a global business environment is a methodology within the context of the operation or are rolling out multiple deployments excellence.
main enabler of lasting competitive advantage. contemporary organization is challenging. This across your business – standardisation is the Nathaniel Palmer, BPM Practice Director,
Isolated continuous process improvement efforts workshop will provide you with the refreshing essential platform that must be achieved before SRA International Executive Director,
such as Lean and Six Sigma often come into perspective to engage, motivate and execute in you can take the next step towards business Workflow Management Coalition
question in a few short years of their lives. What’s the 2.0 era. excellence. Find out how to drive Standardised
missing from such efforts to make them stick as Process in this workshop.
well as get to the next level, is a Business Process Session is available for a leading PEX provider-if
Management (BPM) discipline across the you think your service would be of interest to our Session is available for a leading PEX provider-if
organization that moves strategy systematically attending PEX executives, get in touch on +44 (0) you think your service would be of interest to our
into people AND IT based execution. 207 368 9300 or sponsorship@iqpc.co.uk. attending PEX executives, get in touch on +44 (0)
Implemented through an effectively defined Deadline for sponsorship: October 31st 2012. 207 368 9300 or sponsorship@iqpc.co.uk.
process of process management that addresses Deadline for sponsorship: October 31st 2012.
key topics such as process ownership, process
governance, and key new competencies,
organizations can not only get such efforts to
stick, but also get them to the next level. Talking Heads with Diana Davis, Editor of PEXNetwork.com
In this workshop, we will work through a holistic Diana Davis
view of ‘the process of process management’ so Senior Editor
that participants will be able to understand what’s PEX Week Team: Diana, thanks for offering to share your thoughts on the program for PEX Week 2013 – could you share which PEX Network
needed in their organizations to enable lasting were the main things that jumped out to you?
competitive advantage through agility and client Diana: Absolutely, it’s always exciting for me to see what the event team will come up with and this year I have to say I think there is a noticeable
centricity in a global environment. difference to the last two years that I’ve attended.
Mark George, Global Practice Leader, PEX Week Team: Great, what makes you say that?
Operations and Process Transformation Diana: Well the focus on outcomes and results throughout the streams is a very different approach to past years where the focus has been on the use
(OPT), Accenture of different tools - this should really help the delegates to achieve their results. The other main difference, and one which I find really refreshing,
Dr. Mathias Kirchmer, Partner and is the approach of adding an end user onto all sessions. Personally I find the tech sessions quite eye opening, but sometimes I struggle to
Executive Director for Business Process understand how the technology comes to life – by adding on the end users it should really help to make every session offer value and practical
Management, Accenture next steps. I very much look forward to interviewing some of the speakers too – there are some brand new stories being shared and from some
very senior people!
David Toth, Management Consulting
Executive, Process Transformation, PEX Week Team: Thanks Diana – we look forward to reading your interviews!
Accenture
*In the lead up to PEX Week, interviews with leading PEX practitioners (including many of our speakers) will be made available free of charge at pexweek.com
This event provided an excellent forum to network with other practitioners. The sessions were informative, and provided
wonderful challenges for us to bring back to work.
Director, Anderson Packaging
www.pexweek.com 5

6. Conference Day One Monday, January 21st, 2013...continued
1.30 Check In for Standard Pass Attendees 4.45 Looking inward: Continuously Improving Continuous Improvement
As a discipline, we are often working in our businesses, coaching others on how they can
2.00 MAIN CONFERENCE begins…. improve. However, we don't spend much time looking at our own function and methodologies in
order to continuously improve our own organizations. Lynn Kelley will provide in depth insight
2.00 PEX WELCOME: Vanessa Lovatt, Director, PEX Network into how two organizations applied CI methodology to move their organizations
increasingly forward by implementing new solutions and thought processes.
2.15 Chairman’s Opening Address
Lynn Kelley, VP, Continuous Improvement, Union Pacific Railroad
Dave Lubowe, Partner & Vice President, Global Leader – Operations & Supply Chain
Consulting IBM
5.30 Streamlining Your Supply Chain and Procurement to Drive More Value
2.30 UNMISSABLE DAY 1 KEYNOTE: What Do World Class Innovators and Increase EPS: Why? How? And who needs to do what and when?
Do That Others Don't Do? Change management in the Supply Chain & Procurement world is a complex and highly political
challenge to even the most process-focused organizations. In order to be successful at such a
Jim Carroll, Futurist, Trends & Innovation Expert journey, you must organize your supply chain and procurement team for success, follow all your
There is a fundamental truth for every organization today: from products to competition, skills expenditures in a timely and accurate manner using rigorous spend management processes and
requirements to organizational capabilities, technology to social media - it's all impacting you at a tools, and develop healthy and demanding relationships with your suppliers to sustain
faster pace than ever before. And the fascinating thing is that your customers are in the middle of transformation.
it! They have a louder voice. More options than ever before. They have the ability to take a brand Eric Beylier, Vice President/CPO and Head of Global Supply Chain and Procurement,
from hero to zero in a matter of months by inventory-shopping through their smart phone. The TETRA Technologies
power to elevate a small customer interaction into a massive social networking disaster.
What do you do? Adapt to the idea that innovative organizations succeed by mastering the pace 6.15 Close of Day 1
of the new high velocity economy - and a new era in which mastering customer centricity isn't an
option - it's merely a baseline.
Futurist, Trends & Innovation Expert Jim Carroll will walk us through the impact of increasing
business intensity, innovation, and creativity as it relates to this new customer and what 6.30 – Martin Luther King Day Evening Drinks
8.00
opportunities will come to exist for those who adapt to new ways of thinking and acting. Jim
Carroll is one of the world's leading international futurists, with a client list that ranges from the Celebration
Professional Retail Store Maintenance Association to Rockwell Collins, Yum! Brands to Join with your fellow process professionals to celebrate and remember the achievements of
International Dairy Deli Baker Association and the Walt Disney Corporation. Martin Luther King Jr. and reflect on his inspirational leadership. One man who changed the
hearts, minds and laws of an entire nation will certainly provide you with food for thought over
3.15 The Business Process Evolution the next two days!
An initial hurdle facing companies that are starting their BPM journey is to select the first processes Dress Code: Conference Attire
to understand, analyze and automate. This is now reasonably well understood. Beyond these first
steps, we still find many challenges. While the concept of continuous process improvement is solid,
experiences and best practices are less hardened and are subject to interpretation. Gaining insight
into the process by knowing what to measure and how to present it is one key area requiring
attention. The intangibles surrounding continuous process improvement also need further
exploration. Matters such as governance and ongoing business participation become key factors to
BPM success. This session will explore process insight and continuous process improvement and
key linkages between them. Attendees will come away with a set of heuristics and techniques to
be leveraged in achieving successful process improvement with BPM. Specific customer scenarios
will be used to showcase and highlight these best practices.
Eric Herness, Distinguished Engineer, Chief Architect for Business Process Management,
IBM
End User speaker coming soon...
4.00 Speed Networking
“I suppose it's like speed dating, but without the date part!” said a past delegate. An extended
structured networking session to facilitate those all important first introductions with your fellow
delegates. Take a look in your show guides for the carbon.
www.pexweek.com 6

7. Conference Day Two Tuesday, January 22nd, 2013
6.00 PEX Sweat-Working 10.15 People Bingo in the Exhibition Hall
We realise that many of you will go to the gym to prep yourselves for the hard day of Another structured networking exercise to maximise your opportunity to make
conferencing ahead. So, we thought that we would facilitate your gym session, and provide you those invaluable conference connections. Each person has a number on their name
with another structured networking session, to guarantee that your time with us is jam-packed badge, and a bingo card. Spend this time trying to find the people whose badge numbers
with opportunities to meet with your peers – courtesy of PEX Network. Please sign up on the match those on your card. Hand it to registration on your way back into session and be in
registration page, limited spaces available. with a chance to win the title of Best Networker, and a Kindle! (all Bingo cards entered into a
prize draw by 1.30 pm January 22nd)
7.30 PEX Network Desk opens for enquiries and late Check In
One-to-One Meetings - prearranged with VIP delegates
Please note that the conference starts at 1.30pm on Monday January 23rd, 2013.
11.00
8.30 Chairman’s Recap of Day One – 5.00 Start of IBM Corporate Leader’s Boardroom – INVITATION ONLY
8.45 Process Ownership: Redefining the Role of Leaders in Driving Process 11.00 Analyst Perspective: Using Metrics to Drive BPM Excellence
Transformation Efforts Advancing technology for BPM and analytics is allowing broader and deeper treatment of
Effective leadership is an essential component in the success of process excellence. With extended performance metrics. As a result, defining and using performance metrics is an emerging trend
horizons, a constantly evolving business landscape and the growing need to be more agile – who and one that offers significant opportunity for business processes management. Based on these
should own your processes? C-Suites across the world have responded to this question with trends, Forrester has introduced a value-stream based BPM metric framework that augments
different answers, there is no magic formula that will deliver success, so long as the execution is traditional productivity and quality metrics with those focused on customer experience. But even
correct. Learn from our panel of Chief Process Owners what the key to successful process these three are not sufficient in an age of digital disruption where products and service, delivery
ownership really is. channels, and business models can disappear overnight. Agility is the fourth metric category that
• Defining the future scope and role of corporate Process Excellence programs within the evolving enterprises need to add. To test aspects of this BPM metric framework, Forrester
business model and new organizational structures surveyed, through PEX Network, 700 Business Architects, Process Analysts, Process
• Embracing new leadership approaches to harness organizational creativity and Executives, IT and Senior Business Executives.
innovation required for growth
• How does technology help to enable the process strategy? What are the risks,
Craig Le Clair, Vice President and Principal Analyst, Forrester Research
limitations, challenges and opportunities?
• How can leaders look at changing the OE function from a cost centre to a value
11.45 Lean Six Sigma 2.0: The Next Step in the Xerox Quality Journey
creator? In this session Gregory North, VP Corporate Lean Six Sigma & Business Transformation, provides an
exciting look at how Lean Six Sigma at Xerox is changing to meet the challenges of business in
Douglas A. Norkus, Enterprise Services Director, SOF CLSS, The Lockheed Martin Team
transformation, building on its history of technology innovation to become a leader in business
Dellroy Birch, CIO, Fortegra Financial services. Moving beyond a focus on projects, LSS is being leveraged at all levels, from strategy
development to continuous improvement in daily work. Learn how Xerox is building on the power
Michelle Boutwell, SVP, IT Strategy and Planning, Citi of LSS with best practices from program and change management, in a pragmatic approach to
rapid cycle change – always centered on what is critical to customers and to the business.
9.30 Keynote: Talent and Process Excellence applied to U.S Hydropower Dams
Gregory North, VP Corporate Lean 6 Sigma & Business Transformation, Xerox
As the 52nd chief of the U.S. Army Corps of Engineers, Van and his team of 60 dam safety
experts assessed the safety conditions of over 300 hydropower dams and prioritized them for
rehabilitation and repair. Hear how the Corps developed the people, technology and processes to 12.30 Networking Lunch in Exhibition Hall
mitigate the critical operational risks of dam failure and loss of power generation. General
VanAntwerp will also share how The Flippen Group helped them overcome the behaviors that One-to-One Meetings - prearranged for VIP delegates
were holding them back, both individually and as a Dam Safety Team. You will leave with a real-
life example of "Human Six Sigma" at work.
LTG(R) R.L. "Van" VanAntwerp, Chief of Infrastructure and Executive Development EXTREMELY valuable. I have taken all of the information I have
for The Flippen Group, and former Chief of Engineers and Commanding General of
the U.S. Army Corps of Engineers
received and forwarded on to the appropriate individuals
once returning to work. I was also able to make some very
valuable contacts and have follow-up meetings with them in
the near future. The advice given was worth every penny!
Continuous Improvement, Heinz
www.pexweek.com 7

8. Conference Day Two Tuesday, January 22nd, 2013...continued
STREAMED SESSIONS BEGIN: NO MORE DEATH BY POWERPOINT!
Achieving business outcomes is the route to success in these challenging economic times. And so our agenda reflects this by streaming our breakouts according to your top priorities. Each of these
sessions is entirely interactive, presenting you with the opportunity to engage and exchange with your peers on the issues that matter to you most.
CONCURRENT TRACKS: No need to pre-select - simply decide on the day which session you wish to attend in each time slot
Strategy, Change and Leadership Value Creation Sustainability Training Stream:
New this year: PEX Network have added a stream
designed specifically for those at the project level.
Develop your skills and learn from experts!!!
1.35 – Harnessing organizational Fully leveraging business process Business Insight: Make Data & Black Belts: What’s Your Value?
2.20 creativity and innovation required management to drive value, Predictive Analytics Your Next Discover which strategies are most successful
for growth agility and cost effectiveness Step to Success when demonstrating your value to executive
sponsors. Business is changing, and you need
Fortegra adopted a business consultative • Making BPM sustainable and valuable Merck is realizing the value of large data
to ensure you are adapting to keep pace.
approach to PEX, focusing on rapid, but • Defining and establishing BPM governance analytics projects and has effectively been
sustainable improvements within a quarter to capabilities using data in SAP and other sources to gain
Session is available for a leading PEX provider-
drive EBITDA and margin improvements across • Integrating BPM with Continuous insight into the performance of their end to
if you think that you have a client case study
the enterprise. Over the last 12 months, the Improvement and enterprise architecture end business processes. The current savings
that would be of interest to our attending PEX
process excellence focus has generated over • Practical applications for BPM target for 2012 is approaching triple digit
executives, get in touch on +44 (0) 207 368
$4M in margin improvements and ~$350K in millions and the success of the analytics is
Melissa Connolly, Director of Operating 9300 or sponsorship@iqpc.co.uk.
sales in the first quarter of 2012. This session enabled by Merck’s data management
Systems and Business Performance Deadline for sponsorship: November 30th 2012
will focus on the following: controls. Without high quality data (customer,
• Embracing new leadership approaches to
Excellence, Baker Hughes supplier, finance, etc), the analytics would be
harness organizational creativity and ineffective. This session will discuss:
innovation required for growth • Why is data management important to
• How can technology help to enable the Process and operational leaders?
process strategy? • Increasing the visibility and accuracy of data
• What are the risks, limitations, challenges and to aid intelligent decision making and
opportunities? increased responsiveness
• How can leaders look at changing the • Developing a process for creating and
OE function from a cost centre to a changing master data in applications
value creator?
Barnaby Fountain, Director of Shared
Dell Birch, CIO, Fortegra Financial Business Services, Merck & Co.
Allen Hayes, Vice President, Operational
Excellence, Fortegra Financial
My congratulations to your team for pushing the envelope and making the conference a "must attend" event.
Vice President, PMP | Hess Corporation
www.pexweek.com 8

9. Conference Day Two Tuesday, January 22nd, 2013...continued
INTERACTIVE SESSIONS WITH THE EXPERTS!
Strategy, Change and Leadership Value Creation Sustainability Training Stream
2.25 - Transformational Leadership Enhanced Value Creation Through The Future of Manufacturing: Plan, Do, Check, Act. Get Things
3.15 As chairman and founder of The Flippen Group, Goal-Driven Process Automation Global Trends and Implications Done – FAST!
Flip Flippen has spent the last 25 years dedicated Value-creation is at the heart of every business. Based on a groundbreaking report on the Refocus on coordinating your Continuous
to growing and developing leaders around the Within a business, goals represent the nexus of future of global manufacturing, this Improvement efforts and move more quickly
world. In today’s environment, where change is agreement between different stakeholders, presentation will provide a new perspective on from ‘a problem faced’ to ‘a problem solved’.
constant and uncertainty is here to stay, leaders from setting sales targets to achieving product why manufacturing is critical to the health of
must go beyond "change management" and have design consensus. As such we often measure the global economy, the state of manufacturing Session is available for a leading PEX provider-
a truly transformative impact on their organization the performance of goal attainment as Key worldwide, and key trends that will affect the if you think that you have a client case study
and team. In this session, Flip will share tools and Performance Indicators. Yet goals can be more future of manufacturing. These macroeconomic that would be of interest to our attending PEX
insights that his company has implemented in than passive indicators; they should be used to trends have clear implications for how executives, get in touch on +44 (0) 207 368
thousands of organizations around the world. You create and sustain business value by actively companies compete and will require 9300 or sponsorship@iqpc.co.uk.
will leave with a greater understanding of how to optimizing the processes that define business manufacturers to understand this new world, Deadline for sponsorship: November 30th 2012
‘raise the game’ as a leader and have a powerful, operations throughout a value chain. This talk define and commit to a path forward, and build
lasting effect on your team and organization. shows how goal-driven process automation new skills for the journey. Learn what's ahead
Questions to be addressed include: can concretely achieve such dynamism. for the manufacturing sector and specific
• Can you really grow leadership? Business goals defined within process actions your organization should be taking
• How do I multiply the impact I have on my descriptions are used to rapidly and today to ensure future competitive
team and organization? continuously adjust the process execution to advantage.
• How do I accelerate my performance and that ensure goals are attained in the most
Lou Rassey, Principal, McKinsey &
of my team? efficient way possible, while providing
Company
• How do I consistently achieve more and lead transparency to all stakeholders.
my team to do the same? Craig Melrose, Expert Principal,
Paul Buhler, Chief Scientist, Modus21
McKinsey & Company
Flip Flippen, Founder and Chairman of Dominic Greenwood, COO,
The Flippen Group End User Contributor coming soon....
Whitestein Technologies
End User Contributor coming soon.... End User Contributor coming soon....
3.15 Networking Coffee Break One-to-One Meetings
4.05 - Deploying Hoshin Kanri as a Delivering business benefits Creating a Long-Term Continuous Black Belt Refresher- Old Hats and
5.05 Competitive Weapon through supply chain Improvement Roadmap Through Young Guns!
In recent times there has been a significant performance improvements Deliberate Talent Development This session is tailored for those of who you
increase in the adoption of Hoshin Kanri. have long been certified to learn a little
• Developing a framework to enhance process Many CI programs struggle with clear career paths
Executives in leading companies like Danaher, something from the newest additions to the
excellence across suppliers and customers for Black Belts. Particularly the development of Black
Toyota and ITT attribute a significant part of their Six Sigma family. And vice versa.
• Understanding (and measuring) the costs of Belts progressing to Master Black Belt roles. Hear
success to their Hoshin based business systems. Share tips and advice on how to guarantee
poor supply chain process management how to create a roadmap to develop talent and
But getting strategy deployment methodologies success, and remind yourself of the underlying
• Deployment enablers and challenges: sustain your LSS teams’ capability for the long-term.
like Hoshin to stick is difficult and requires principles of Lean Six Sigma, and the best
Embedding a preventative vs. reactive Benefits of having a structured approach include:
organizations to overcome both technical and execution strategies.
business planning culture • Ensuring clarity of skills and competencies
cultural challenges. Join Paul Docherty as the Managing supply chain risk, including
•
within the BB and MBB roles
outlines how leading organizations have Session is available for a leading PEX provider-
supplier quality and service risk management • Described behavioral actions, guidelines and
effectively developed and sustained strategy if you think that you have a client case study
to enhance value and reduce operational risk operational definitions for “understanding,”
deployment as a competitive weapon. that would be of interest to our attending PEX
“experienced” and “advanced” as a basis to
Keith Holliday, Director - Corporate executives, get in touch on +44 (0) 207 368
Paul Docherty, Founder and Executive evaluate a “composite” BB or MBB
Supply Chain & Logistics, Sonoco • Developing actionable personal development plans
9300 or sponsorship@iqpc.co.uk.
Director, i-nexus Products Deadline for sponsorship: November 30th 2012
• Creating transparency for internal resources of
End User Contributor coming soon.... the process to move within the LSS capability
Danica Natoli, Director, Lean Six Sigma
Master Black Belt, Best Buy
www.pexweek.com 9

10. Conference Day Two Tuesday, January 22nd, 2013...continued
Strategy, Change and Leadership Value Creation Sustainability Training Stream
5.10 Case Studies Panel: Removing Leveraging the latest BPM Sustaining a Process Improvement BPM 101 – Everything You
barriers to change: Tried and tested technologies to achieve greater Culture by combining Lean Six Needed to Know but Never Dared
change management tactics to drive visibility, customer-centricity and Sigma and Business Process to Ask!
business process excellence success flexibility across complex Management From leveraging BPM methodology to creating
Transforming a business using generic processes and operations • Combining LSS and BPM methodologies to a common language between business and
methodology is tough enough, without the create flexibility when executing Continuous technology teams – this is your BPM
Examine how to leverage BPM to achieve
additional challenge to sustain those hard fought Improvement initiatives download. Discuss with our panel of BPM
customer centricity that actually works!
changes. Discover the value of incorporating • Taking a value-stream based approach to experts how effective deployment works, and
Leveraging BPM systems in addition to
strategic change management into your business, Continuous Improvement what to avoid on your BPM journey.
traditional process excellence methodologies
and turn disruptive change into a viable return on will enhance your process visibility, data • Executing Continuous Improvement
time invested. Panellists will discuss: initiatives with Process teams, not project Deadline for sponsorship: November 30th 2012
capture and control, and workflow
• Striking a balance: Encouraging innovation to
management. teams
create a pull for improvement while driving Plus, learn how to link business and real time • Building a culture of superior execution by
change through the push from senior operational intelligence into BPM platforms developing capabilities in problem solving,
management for greater awareness and customer fact based / hypothesis driven analysis, and
• Is change management a critical element of
responsiveness. implementing and sustaining meaningful
BPM and LSS? How much effort and attention changes
should be given to managing change? Leo Shuster, Director, IT Architecture,
• Driving change to the corporate environment - Nationwide Session is available for a leading PEX provider-
and anticipating and dealing with the if you think that you have a client case study
consequences that would be of interest to our attending PEX
• Building internal connectivity and collaboration executives, get in touch on +44 (0) 207 368
in a decentralised framework? 9300 or sponsorship@iqpc.co.uk.
Deadline for sponsorship: November 30th 2012
Panelists:
Mark McGregor, Principal Analyst,
MWD Advisors
Vincent D. Pierce, SVP, Business
Transformation, Office Depot
ALL ATTENDEES, SPEAKERS & SPONSORS RETURN TO THE MAIN PLENARY FOR THE AWARDS CEREMONY
6.00 –
6.45
PEX Awards Showcase
PEX Network proudly presents our re-invented, customer-centric Global Awards Ceremony. From November to January
our judges will carefully select the winning applications through shortlisting processes and rigorous interviews.
Join with us to celebrate the year’s most successful practitioners and hear from our global practitioner community and
their thoughts on the winners and runners up in our traditional categories, as well as our newest addition Most Customer
Centric Initiative and the newest criteria component to each category – customer delivery! See P16 for more details...
7.00 – 2013 PEX Week Pool Party
10.00 Join the PEX Network to celebrate our 14th Annual Process Excellence Week. Included as part of this networking event will be acknowledgements of the PEX Hall of Fame, a chance
to congratulate our award winners and some down-time to reflect on the day’s insights over a drink or two. Light entertainment and refreshments will be provided to help you
unwind after a long day of conferencing. Relax with your peers to compare and contrast your learning so far.
www.pexweek.com 10

11. ADVERTISEMENT
6th – 15th
November 2012
Invigorate your process excellence program for 2013
with our PEX Masters online event
This online event perfectly compliments PEX Week
Orlando 2013...
• Blends personal, organizational and process tools to give you inspiration and practical
insight to reinvigorate your process excellence program for 2013
• Focuses on the management challenges of process excellence and emphasizes a practical
case-study based approach to learning
• Gives you 12 hours of online presentations over 6 days, designed to provide insight in to
the management challenges and solutions of achieving excellence in your organisation -
not the tools. Listen Live or On Demand
• Joins you with peers from the likes of Siemens Financial Services, MASCO Contractor
Services and Capital One Financial Services
If you are attending PEX Week Orlando you can book PEX
Masters for $59.99 (it’s normally $99)
Email customerservice@pexnetwork.com for your unique code
www.PEXMasters.com
11

12. Conference Day Three Wednesday, January 23rd, 2013
8.00 PEX Network desk opens for enquiries 9.15 Award Winners Circle: Share in their Excellence
Wondering how the teams you rejoiced with last night reached those
8.30 Sustaining Process Excellence for the Long Haul – and Driving Greater outstanding improvements? Want to learn more about the execution of these award
winning projects? Join us in discussing and reviewing this year’s award-winning entries,
Customer Impact and take your chance to ask your burning questions to the award winners themselves.
Many process excellence initiatives falter after several years. To sustain process excellence for the
Facilitated by PEX Network’s expert Judges:
long haul and be truly impactful to the customer, the initiative must become part of the standard
Chris Galante, Process Improvement Leader, Boeing
operating system, part of the culture, where the focus is on both performance improvement and
talent development. In addition to having ongoing senior leadership sponsorship and engagement, Dennis A. Narlock II, Continuous Improvement Leader, Catalent Pharma Solutions
creating bench strength and building excitement in the employee base to improve their
process and problem solving skills is a major component of building a lasting process
excellence culture. 9.30 – Start of Corporate Leader’s Boardroom – INVITATION ONLY
2.00
Hay Wun Wain, SVP Global Head of Business Process Management, McGraw-Hill
10.00 Networking Break
One-to-One Meetings
INDUSTRY CLINICS BEGIN:
Choose from the following sessions and discuss the most pressing issues you are facing specific to your industry sector. Delve deep into the commercial, regulatory and operational challenges
obstructing your path to excellence, or learn from other sectors and find out how they are tackling these issues from an alternative perspective.
CONCURRENT TRACKS: CHOOSE ONE
Manufacturing Case Study Financial Services Case Study Energy Case Study Telcos Case Study Employee Engagement Study
10.50 Creating a long-term Blended Toolkits: The Engaging Suppliers in Driving the Customer Employee Engagement
roadmap for change: Pragmatic Approach to Operational Excellence Experience: An outside-in Steps that Drive Results
Taking Process Business Excellence initiatives focus on Reducing Many studies have shown that more
Improvement to New Extensive research into the current • Process discipline strategies you – and Customer Effort often, people leave leaders, not
Levels at Kraft Foods state of commerce indicates that the your suppliers – should be using now TELUS Communications has been on organizations. In the scientific
C-suite is pressing for outcomes, • Successfully modelling system-wide industries, many organizations fall
To effectively reduce waste, optimize a “Customers First” journey to
rather than incremental improvement. risk management and scenario into the pattern of filling leadership
flow, and manage input costs, Kraft significantly improve the customer
Discover the real advantages of re- planning processes positions with technically savvy talent;
integrated Supply Chain leveraged experience. To guide the focus of
framing your approach towards • Reducing the process excellence basing success solely on the perceived
the principles of Lean Six Sigma and continuous improvement with an
achieving business goals, and take “disconnect” between suppliers and benefits associated with advanced
Integrated Business Planning to outside-in perspective, TELUS has
away a range of strategies to ensure production companies degrees. While this can be beneficial
deliver record performance. been drawing the linkage between
that you are practising 21st century • What to do when you find gaps with from a technical perspective, the
Customer Effort, propensity to
Jim Durkin, Vice President, process and delivering value to your supplier continuous improvement industry is increasingly calling for a
recommend and profitability while
Integrated Supply Chain, CEO. efforts blend of science and leadership skills
also focusing on understanding the
Kraft Cheese and Dairy Value Stream from the customer's in order to motivate and retain key
Ana Lapera, Director - Chris Bloxham, Director talent. Key challenges addressed will
Business Unit perspective. Learn from this case
Process Improvement Project Integrity and Risk include:
Strategy, Fannie Mae Management, Subsea study how this focus has impacted • Positioning talent to keep pace with
Systems, Cameron project prioritization, team focus,
significant organizational changes
www.pexweek.com 12