1. Non-Verbal
Communication
by Anna, An, Natalie, and Erica

2. True or False?
• 93% of the message we give is conveyed
through non-verbal communication/body
language.

3. True!
Only 7% of of the message we give is conveyed
through the words we use.

4. True or False?
• North Americans accept less personal space in
non-verbal communication than Asian Cultures
or Europeans.

5. False!
North Americans require greater personal space than Europeans
or Asian Cultures. In fact, this is why we use the handshake.
North Americans on average prefer to be an arm’s length away
from one another.

6. True or False?
• When telling a lie, American tend to avoid eye
contact and move head to the side.

7. False!
According to a study of Americans, people tend to
maintain eye contact and keep head stable when telling a
lie.

8. What is Non-verbal
Communication?
• Types of Non-verbal Communication:
• “In greetings, you – perhaps
• Clothes subconsciously – decipher
more about the individual
• Facial expression and aspects of their culture
• Body movement and posture
through body language.
Body language consists of all
• Gesture the non-verbal cues we give
•
when we interact with
Eye gaze
others. It involves anything
• Haptic (touch) from eye contact, facial
expressions, gestures,
• Proxemics (space)
patterns of touch, all the
• Paralinguistic (voice) way to spatial arrangements
between individuals.” (The
LaSource)

9. Social Norms
• “A rule or expectation for appropriate social
behavior.” (201)
• “Some Canadians perceive greetings such as cheek
kissing to be too intimate. Interestingly enough, other
cultures, such as the French, consider hugs or embraces
to be more intimate than a kiss on the cheek because of
physical proximity to the other person. Aireen Luney
lives in Vancouver and has traveled to Europe many
times on business. She notes that the differences in
body language arise from cultural norms.” (The
LaSource)

10. Ethiopian Greeting
4 kisses – 2 on each cheek

11. Indian Greeting
“We fold our hands
and say Namaste which
means hello in Hindi.”
–Sabhah Sharma

12. Lebanese Greeting
“As tradition, whenever a person
wants to say hi to another, they give
each other 3 kisses on the cheeks
instead of 2 like some European
countries. This is mostly for adults
between each other or a younger
person and an adult. As with a more
familiar person, it's only one kiss.
For example, for more conservative
countries in the middle east such as
Saudi Arabia, women do not shake
hands with men because it's one of
their beliefs that it is forbidden so
they only put one hand on the
chest. I don't know if it applies only
in Lebanon or if you guys don’t have
it, but we signal NO by a sharp
movement by the head upward and
raise the eyebrows.” –Lea Bhannini

13. Iranian Insult
Equivalent to the
middle finger.

14. Egypt & Germany
“Egypt is the kissing on the
cheek. In Germany some are
also doing that, like some of my
friends and l. There are also
people usually girls kissing their
friends (girls) on their lips and
shaking hands as well…
And hugging” -Sara El Gedamy

15. Korea
Opposite sex must avoid touching

16. Vietnamese
• Educated children are who avoid eye contact
with elder
• Avoid eye contact = respect

17. Italian Differences
• In Italy whistling and winking at girls is a way
of complimenting them. And if they are
interested they will look back at the person
whistling in the eye and if she’s not she will
ignore them.
• Italians stand much closer to one another than
Americans do.
• Ex: its normal for men to walk down the street
arm and arm, as well as for woman.

18. Using MY Schemas…
• 1. Recognize the nonverbal communication
• 2. Using his Schemas and Social Script to start
pull out expectations and assumption: “She
should hand it back to me. Is it because my
color?”
• 3.  Stereotype or prejudice

19. What is wrong?
• Representativeness + Availability = Schemas
• Sense to be right, to confirm belief
• behavioral confirmation bias
• self-fulfilling prophecy
•  FAE, even Stereotype

20. Argentina
• Embracing, kissing, and
holding hands.
• One peck on cheek for
family, acquaintances,
and strangers
• Men included

21. Philippines
• Broad smiles and kisses
• Greeting an Elder or
someone of High
Status

22. New Zealand (Maori)

23. Fundamental Attribution Error
• “The tendency for observers to overestimate
the causal influence of personality factors on
behavior and to underestimate the causal role
of situational influences.” (80)

24. Italy
• Non verbal communication it Italy is
considered very important, as gestures are
used frequently throughout conversations.
• In Italy gestures can be used to replace words
in conversations.
• Italians are usually very well dressed to convey
a good image and they also carry calling cards
with them for when they are introduced to
others.

25. Common Levels Of Communication
Italy and America
What to Avoid: Show Interest:
• Avert eyes • Eye contract
• Cross arms • Raised brows
• Lean back • Lean in
• Close mouth • Smile

26. Gesture
• When meeting they • They also sit close to
give a kiss on each one another during
cheek, the left first conversations and use
then the right, to a light touch on the
friends and family upon arm to nonverbally
greeting along with a communicate.
firm hand shake.
•

27. Some overall Gestures used
throughout the Nation
• Fantastic- Dig a finger into your cheek and give a half twist
• Now way!- Wiggle your finger in front of your face from side to
side
• Perfect-Draw a horizontal line before your chest, with your palm
inward and forefinger and thumb pinched together
• Who are you kidding?- lower your hangs and fingertips
intertwined, then move hands up and down
• NO such luck!- loosely shape forefinger and thumb like a handgun
and swing from your wrist.

28. Stereotyping
• “Stereotyping is a generalized belief about
members of social groups.” (362)

29. Significance & Reflection
• Different cultures have different norms
• Different people have different schemas
• When traveling, it is important to know how to
communicate non-verbally.
• Knowledge promotes cultural tolerance.