WEB2.0 tools provide you with a unique approach to forming better ties to your customers. Blogging is a great way to start. You could blog about seasonal allergies and what you recommend for your LOCAL ENVIRONMENT. You could feature biographies on your (willing) staff and create a common place for customer comments and interaction. Interaction is the key. It\'s a social medium that enables you to reach out to your customers as creatively as you want.

1. NCPA 111 th Annual Conference New Orleans, LA Workflow to Web 2.0 Evolving Your Business to Increase Profits

2. “ Pharmacy Software That Thinks Like a Pharmacist ” What is “WORKFLOW?” Workflow is a process not a technology You can improve your workflow – simply by making process changes You can improve your pharmacy’s workflow without new investments in technology

3. “ Pharmacy Software That Thinks Like a Pharmacist ” Workflow, is People, Technology, and Process • Paperless • Fax servers • Robots • Scanners • Automatic Computer Processes • Automated Phone Service Technology is secondary to the purpose it serves which must be a specific business need, planned outcome, and ultimate goal.

4. “ Pharmacy Software That Thinks Like a Pharmacist ” Workflow Assessment Questions: 1.What 3 components in your daily operations are needed to increase your efficiencies? 2. How does your customer play in the design and process of your operations? 3.Do you currently use “technology” in your operation and does it really help? 4.What areas in your operations can you improve that will increase your bottom line?

6. “ Pharmacy Software That Thinks Like a Pharmacist ” COMMUNICATION • Open communication How often do you talk with your staff? Review the plan, process, and progress • All Departments- interactive How often are your departments working together? Understand each others challenges •

7. “ Pharmacy Software That Thinks Like a Pharmacist ” Accountability • Everyone in organization must be held accountable for work State & explain the importance of employee excellence The affect of the company, patients, and their career

9. “ Pharmacy Software That Thinks Like a Pharmacist ” Technology Widgets or Technology Solutions? What are you expecting to accomplish? • If we invest in ____technology we will increase our profits? During Vendor Exhibits – ask the question: “ How will this product / service help my business become more productive, compliant, and profitable?”

12. Leveraging the “new” Internet to help grow your business.

13. Pharmacy & WEB2.0

14. Evolutions in Marketing & Advertising

15. Evolutions in Marketing & Advertising

16. What is WEB 2.0? Turning the Internet into a COMMUNITY

19. Communication with others with common Interests – via the INTERNET

22. Pharmacy Technology Resource Blog

23. Example - Hospital CEO Blog

25. Physician on Twitter

27. Wikipedia

29. LinkedIn – professional network

40. For More Information on Pharmacy & WEB2.0 please visit: www.pharmacyweb20.com For additional information on how to improve your pharmacy’s workflow: www.RxKey.com

41. Please come visit us Booth 804 THANK YOU!