Resume of Pam Taylor

1. Pam Taylor
PO Box 801, Georgetown, TX 78626
Phone: 406-890-1990 :: email: Pam.Taylor.78626@gmail.com
https://www.linkedin.com/in/pam-taylor-48b44918
Self-motivated, dependable, mature administrative professional with years of experience in a variety of
industries including human resources, hospitality, high-tech, agricultural, publishing, behavioral health, call
centers; focusing on customer service & consumer advocacy. My experiences have required me to be
confidential and a very adaptable team player with strong interpersonal & communication skills. Iam
capable of performing all aspects of general office administration: management, proofreading, procurement,
and record- keeping. I am proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook and Publisher),
and familiarity with Delphi, Opera, Springer-Miller Systems, and Unifocus Surveys.
Executive Assistant/Human Resources/Sales Coordinator
Holiday Inn Downtown Missoula (www.sagehospitality.com and www.holidayinndowntown.com)
200 S. Pattee St., Missoula MT 59802 - (406) 532-2053
March 10, 2014 to September 18, 2015 (Moved to TX to be near family – husband retired)
 Provide admin. support to Sales & HR teams: assisted with filing, phones, ordering office supplies,
sourcing new ideas to assist with marketing
 Managed office support team with reception, equipment, supplies, repairs, etc.
 Onboard new employees, did all pre-hire and new hire paperwork for employees, drug tests,
background checks, worked with ADP and Quest Diagnostic Systems
 Completely revamped filing system for both HR and sales
 Sales team coordination of event inquiries, distributing to Sales Managers in a timely manner
 Managed all requests for gift certificates; tracked securely for audit purposes
 Managed FaceBook page
 Complete research as needed, assist with other departmental projects
 Provide confidential administrative support to HR Director and General Manager of hotel
 Assisted accounting with collection of invoices, processing payments, etc.
 Phones, filing, correspondence, supply orders, maintained phone lists; all other duties as assigned
 Safety Committee Team member
 Worked with all departments to build much needed team relationships in various projects – within
departments and within entire organization as a whole
Executive Assistant to President, VP/General Manager
Glacier Park, Inc. (www.glacierparkinc.com)
PO Box 147. East Glacier Park, Montana 59434 – (406) 226-5631; PO Box 2525, Columbia Falls, Montana 59912
March 2008 - October 4, 2013 (Position eliminated due to GPI losing contract requiring massive reorganization)
 Provide confidential administrative support to both President and VP/GM of $41M company
 Calendaring, travel arrangements, and input and reviewing all expense reports
 Assist in interaction with staff in other locales, Park Partners, Concessioners & National Park Service
 Proofread written documents, brochures, make suggestions/creative thoughts
 Receive, track and process all donations and gift certificates for non-profit requests
 Maintain all files including concession contracts; meet NPS project deadlines, follow-ups & submittals
 Point of contact for customer satisfaction resolutions (email, phone, letter). Responded to all surveys,
2012 customer contact was about 5,000 responses to our clientele - 2013 YTD was over 10,000
 Developed online survey for customer satisfaction post visit, combined stats, reports, prepared
changes, proposed ideas
 Assisted with development of redesign of new website
 Safety Committee Team Member; updated annual Safety Manual for all nine locations
 Developed guest comment card for use at properties for customer use
 Updated phone lists for all GPI properties and NPS emergencies
 Document all Guest Injuries, Motor Vehicle Incidents for submission to Insurance and Lawyers
 Notary Public for the State of Montana as of December 2012 for four year appointment
 Special Events Coordinator, March 2008 through April 2011 in addition to above job detail. Planned,
scheduled and sold weddings and special events at the nine company locations for each season. This
work increased enough in my tenure that a new position of Events Mgr, was created to take over.
Executive Assistant to VP/CPO and VP/COO Christian Family Care Agency (www.cfcare.org)
3603 N. 7th Avenue, Phoenix, AZ 85013 – (602) 234-1935
October 2006 to March 2008 (Position was going to be eliminated due to new Board/CEO organization)
 Supervised Intake Worker who supported Counseling & Attachment Departments
 Oversaw the filing of documentation of all legal files for adoption, foster care and counseling

2. Pam Taylor
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 Maintained annual completion/renewal of all state agency licenses/contracts, counselors credentials
 Managed and obtained product (books & other media) for Community Resource Library
Office Administrator - Creative Environments (www.creativeenvironments.com)
8920 S. Hardy Drive, Tempe, AZ 85284 – (480)777-9305
December 2005 to October 2006 (Position eliminated due to close of Goodyear AZ satellite office)
 Assist customers with all aspects of landscaping contract from initial appointment to installation
 Completed all HOA/ARC submittals for new communities
 Handle and process vendor expenses
 Prepare and submit all licensing permits with Maricopa County on scope of work with blueprints
 Ran Goodyear satellite office – all administration details as needed
Executive Assistant to Publisher - McGraw-Hill/Osborne (www.osborne.com) Berkeley, CA
February 2001 to August 2004 – (Position eliminated as Osborne moved Fall 2004 to NYC Corporate offices)
 Assistant to CEO/Publisher, VP/CFO and VP/Associate Publisher
 Extensive worldwide travel arrangements; expense reporting
 Ran reports on book sales; data entry, research
 Planned employee functions, other assignments as needed
Executive Assistant/HR Coordinator - Carta, Inc. Sacramento, CA
May 2000 to February 2001 – (Position eliminated as .com companies evolved, company closed in 2001)
 Executive Assistant to busy traveling CEO – expense reports, extensive travel plans, meeting
coordination, other duties as needed
 HR Coordinator – onboard new employees, created job descriptions as needed, travel plans, etc.
Executive Assistant/Customer Service
Color Spot Nurseries (www.colorspot.com), Pleasant Hill, CA (corp. office later relocated to Fallbrook, CA)
2676 Olive Hill Road, Fallbrook, CA 92028 – (760) 695-1480
July 1996 to May 2000
 Customer Service/Distribution Manager January 2000 May 2000
 Executive Assistant to VP/Training December 1998 January 2000
 Procurement Administrator July 1997 December 1998
 Executive Assistant to CFO, Exec VP/Administration January 1997 July 1997
 Receptionist/Administrative Assistant July 1996 January 1997
Customer Service/Call Center Rep - Bank of America (www.bankofamerica.com) Pleasant Hill, CA
November 1994 to July 1996
 Answered customer inquiries about new accounts, current balances, account activity, etc.
Human Resources/Payroll Clerk - Siemens Medical Systems (www.siemens.com) Concord, CA
February 1988 to May 1990
 Assisted with onboarding, new hire paperwork, data entry of hiring candidates (before online hiring).
 Processing payroll checks, replacements, etc.
Periods not working:
10-2015 to Present Visited family in AZ, assisted Mom with 2nd hip surgery/recuperation
11-2013 to 3-2014 Visited family in AZ, assisted Mom with 1st hip surgery/recuperation
8-2004 to 12-2005 Helped husband during illness recuperation
6-1990 to 11-1994 Raised children at home
Hobbies & Life:
 Family (my husband and I will celebrate our 42nd anniversary this February), Gardening,
Photography, Walking, Reading
 Volunteer member of Glacier Park ACMNP (A Christian Ministry in the National Park) for three years
 Volunteer work with leading Jr. High & High School Youth Groups in Antioch, California for ten years
 Volunteer work in Easthills Christian Church, Antioch, CA