1. 4147 Sheridan Ave. No.
Minneapolis, MN 55412
Home Phone 612-522-8732
Cell Phone 763-218-6702
E-mail mspfinney@comcast.net
Pamela Findorff
Summary of
qualifications
I have worked in the Pricing Department of McKesson Extended Care division
for over 28 years and with McKesson in general for 30 years. During that time,
I have provided outstanding customer service to both our sales force and
vendors as well as receiving several promotions. Part of my job duties include
analyzing profit and loss margin reporting and working to improve overall
company profit margins using various created or company mainframe generated
documentation. Because I work with many departments across the company I
am able to facilitate the process of melding their programs into the Pricing
Department for increased sales and customer satisfaction. During the last 28
years I have been involved with training the New Sales Reps about the Pricing
Department and Electronic Price Book. I was a Pricing Contracts Supervisor
for 2 years and facilitated the hiring and firing of staff as well as adhering to a
department budget. I have worked with the McKesson Extended Care AS/400
system for over 28 years and have assisted in developing, testing and training
users for most of the current and past user programs. I have tested reporting for
these user programs as well. I have cross referenced competitor price lists to
McKesson product lines thus creating competitive bids to increase sales. Along
with passing along cost increases to our customers, I currently handle a cross
reference database for one of our divisions’ insurance customers. I was
involved with the Gulf South Account Pricing Integration over to the Extended
Care platform which entailed coordinating with the current Manager of the
Pricing Coordinators.
Work experience
1985 to present:
McKesson Medical Surgical Extended Care
Current Position: Pricing Analyst
Maintain tools for bid development, forecasting and reporting. Worked on
major projects such as the Sterling Cross Reference, setting the Big One
Equipment Catalog pricing, the EC Reference Catalog, Home Care Catalog etc.
I handled the monthly pricing duties of one of our largest customers; Apria to
make sure every sell price was accurate. Worked with Pricing Coordinators to
establish bid merchandise tactics, analysis and forecasting formats. Assist in
cost plus customer pricing audits and reconciliations. Researched and cleared
price variances for company product P.O.’s. Worked with vendors and internal
departments to reduce or eliminate price variance reasons. Managed all new
product set-ups. Determined accurate descriptions, costing and unit of measure.
Contacted vendors for clarification of contracts, price lists and product
information. I was the SOX Auditor for our Rebate Tracking Department.
Teach a unit in our Basic Sales Training class for new Territory Managers.
September 1998 to present.
Bid Merchandise Analyst:
Developed pricing proposals for customer groups and made available the
analysis, sales and margin forecast information based on product mix and
customer usage for District Managers, Regional Vice Presidents and National
Account Directors. Established standardized bid merchandise tactics, analysis
and forecasting formats. Maximized margin dollar contribution on customer
pricing renewals of bids or buy plans through pricing sensitivity tactics, most
profitable product substitutions and evaluating products mix shifts.

2. Incorporated competitive database pricing information into customer pricing
proposals, re-works and renewals and provided analysis to sales management.
Assisted with Contract Coordinator training. Assisted in cost plus customer
pricing audits and reconciliations. Ensured confidentiality of vendor and
customer pricing information. Taught Price Book section in new Sales Rep
Basic Training. October 1996 to September 1998. Promoted to Pricing Analyst
position.
Contracts Supervisor:
Supervisory position responsible for staff of 3 full time Contract Coordinators
and 2 temporary Pricing Clerks. Responsible for creation and adherence to
budget. This position required staff and sales training, contracts auditing,
establishing vendor contracts, providing efficient and quality customer service
to customers and vendors. I established policies and procedures for the
Contract Coordinators to adhere to as well as ensuring data accuracy and
profitability. During my time as Supervisor, I interviewed new employees to
hire as well as having to let one go. I ensured our department maintained
confidentiality of vendor and customer pricing information. October 1994 to
October 1996. Promoted to Bid Merchandise Analyst
Pricing Assistant:
Prepared pricing updates for sales force including manufacturer price changes.
Passed along manufacturer price increases in price book and on secondary
customer contracts. Prepared mailing of price lists to customers. Ensured
confidentiality of vendor pricing information. Taught Price Book section in
Basic Training. October 1988 to September 1994. Promoted to Contracts
Supervisor position.
Third Party Billing Coordinator:
Responsible for billing Medicaid, HMO’s and other individual insurance
companies for balance due after Medicare payment. Ensured confidentiality of
patient data and information. Compiled paperwork for Medicare hearings.
February 1987 to September 1988. Promoted to Pricing Assistant
Entry Level Clerical:
Duties included filing, data entry, mailing claims to Medicare, sending out
patient information and doctor’s letters for food supplement information and
appropriate signature. December 1985 to January 1987. Promoted to Third
Part Billing Coordinator.
1984 thru 1985
Pfeiffer Drug, position: Pharmacy Technician
Position duties included typing prescription labels, counting medications, third
party insurance billing and cashiering. I also helped customers with OTC drug
purchases as well as ordering OTC and prescription drugs for store shelves.
Ran satellite post office, ordered postal supplies and balance post office books
on a monthly basis.
1982 thru 1984
Merwin Drug, position: Pharmacy Technician
Job duties included typing prescription labels, counting medication, third party
insurance billing, cashiering, OTC drug recommendations to customers and
customer service.

3. Additional Experience Held a staff position with the United States Army, 1981 to 1982 as a civilian
employee at a NATO base in Oberammergau, Germany. Was knowledgeable in
basic German as second language during my employment. Position duties
included: Greeting senior military and ranking civilian students from all NATO
nations, arranging quarters and providing special meal services. On special
occasions I attended welcoming cocktail parties with visiting dignitaries. Provided
expertise for money exchange between the various NATO nation currencies.
Worked for James Phillips Medical Supply Company in 1980 to 1981 as an Accts
Payable Clerk and admin assistant to the Director of Purchasing. Helped with
inventory tasks.
I attended the Fred Pryor “Exceptional Customer Service” seminar, the “Disney Keys
to Excellence” seminar and a seminar for Supervisors concerning difficult employees
and diffusing heated situations . I have received a “Delivering Excellence” plaque
from McKesson as well as many Continuing Education Certificates.
LEAN Training seminar completed.
I served on McKesson’s Associates Council which consists of a group of employees
representing several company departments. We work on improved company
communications, taking on special company projects such as developing a Wellness
Committee and updating the company awards banquet, summer picnic.
In 2007 I received a Delivering Excellence Award in Teamwork. In 2014 I received a
a 3rd
quarter Employee of the Year award.
Education High School: Carl Sandburg Jr. High grades 7-9
Robbinsdale Sr. High grades 10-12
College: North Hennepin Community College
Graduated in 1981 with an A.A. Degree. I have also taken a few post graduate
classes to continue my education.
Computer Skills Microsoft Word, Excel, Power Point and Access as well as Word Perfect, Lotus
and Paradox
Showcase and TOAD SQL data retrieving software
10-key by touch
55+ wpm typing
Completed Six Sigma LEAN Training
Completed Intro and Advanced Microsoft Excel seminars offered by McKesson.
Completed Intro and Advanced Microsoft Access classes offered by North Hennepin
Community College
Outside Interests Golf, reading, visiting museums.

4. References Janice Baynai, Field Vice President Extended Care divisions of McKesson
Medical Surgical. 734-676-9193 cell 734-626-0900
Dave Persigehl, Product Category Manager of McKesson Medical Surgical.
763-595-6780.
Awards received Delivering Excellence plaque from McKesson
ICARE award for Excellence from McKesson
Excellence in Teamwork Award
3rd
Quarter Employee of the Year 2014