1. CURRICULUM VITAE
Name of candidate
Papa Chake
“I believemyworkisan extensionof myself;mypassionsmaychange butmywork will alwaysprovide
the ultimate satisfaction.”
A personable,well-balancedprofessionalwithstrongexperienceinthe IT and customerservice
environment.Stronglycreative andoutcomes-oriented,abig-picture strategistcapable of buildingand
motivatingasizeable team.Valuable experience inITiscoupledwithexposure.Passionateabout
implementationof newideasandtransferringof skills.
Personal Details
Candidate Papa Chake
Gender Male
Nationality SouthAfrican
Language proficiency English,Tswana, Sotho, Zulu, Pedi andXhosa
Contact 0792100668/0810137769
papachake@gmail.com
Driver’s License Code 8
IdentityNumber 8303125553081
Health Excellent
Criminal Record None
Educational History
Institution BostonBusinessCollege
Course A+, MicrosoftInternational Certificate andCCNA 1(CPUT)
Qualification Certificate
Year 2007-2010
Institution MapetlaHigh School
Course Matric Certificate
Year 2003
Employment History
Period Feb2015 – Current
Company MMI International _HeadOffice
Position IT SupportEngineer
Responsibilities Active Directory Management

2. DNS,DHCP,UAG,WSUS.FTP &ServerAdmin
• Settingupnew users’accountsandprofilesanddealingwithpassword
issues
• Mailmarshal Monitoring –Releasingorwithholdingemailsaccordingto
standards
General:
• SupportCape Townbasedstaff and all subsequenthardware andsoftware
apps
• Supportonall company applicationsincludingbutnotlimitedtoMs Word,
MS Excel,MS PowerPoint,MSProject,Outlook,AdobeAcrobat,Internet
Explorer,Windows7
• WorkstationTroubleshootingDesktopsupportinaMicrosoftenvironment
includinghardware,software andprintersbothon-site andremotely
• Configurationanddeploymentof desktops/scanners/printers
• Provide supportonall desktophardware andperipheral devices
• TroubleshootingnetworkconnectivityandescalatingtoNetworkengineer.
• Install,configureandsupportall Microsoftandotherapplicationsoftware
(desktop)
• General hardware installationandtroubleshooting(desktop)
• General troubleshootingonall ITrelatedequipment
• Respondtoand resolve supportcalls
• Identifypossible risksorproblems
• General LAN /WAN support,troubleshootingandmonitoring
• Troubleshootingbasicnetwork,software,printingproblems
• Ensure that IT equipmentiscorrectlymaintained
• Monitorcompliance withITpolicies,procedures &NetworkConnectivity
• Maintainingoperatingsystemsoftware versionstocurrentcompliance
levels
• Managingappropriate useranddevice accesstobusinessapplications
• Evaluationof all ITEquipment andmakingrecommendationstothe ITHead
 Updating McaFee AntivirusonAll Server indailybasis
 HealthReplicationsonAll Serversindailybasis
 Publishing and Managing apps on Citrix server
 Maintenance of Network Infrastructure
 Vendor Management
 Dealing with Projects (Citrix, Novo, Stadi $ AD Password Self Service
Reset)
 Citrix Support
 Projects
 Network support
 Installingnew software
 Installingnew hardware (servers,printers,computerworkstations,
etc.)
 Settingupuseraccounts, permissionsandpasswords
 Overseeingsecurityof all systems,especiallythe internet,and
installingantivirusprotection
 Fixingnetworkfaults
 Networkmaintenance
 Technical supportforpeople usingthe network
 Trainingstaff on new systems
 Day to day adminand monitoringof networkuse
 Planningfuture improvements,suggestingITsolutionstobusiness
problems
 Making sure all IT meetsindustrystandards

3.  Supervisinghelpdeskstaff
Period Sept2015 – Jan2016-Bellville
Company Germs-CSA(Inbound)-Metropolitan
Position CustomerService Consultant
Responsibilities • Dealingwithclientsqueriesoverthe phone
Period 30-09-2013 – 01-01-2014
Company Fin-Rite
Position Quality Assurance Senior
Responsibilities Listeningandassessingall calls,tocoach,train& developsalesagents&
ensuringthattheirteamsare achievingthe quality&compliance targetset
out forthem.I’mthere to monitorproductivity&toensure compliance with
the CALL CENTRE CODE OF CONDUCT & salesguidelineswithinthe QA area.
Retrievescalls,attendcustomersqueriesindailybasis&dealingwiththem
directly. Administrationof time keepingandsendingandreceivingparts.
Period 06-02-2006 – 31-09-2013
Contracts Perm
Position Quality Assurer
Responsibilities • Responsibility:Listeningandassessingall calls,tocoach,train&
developsalesagents&ensuringthattheirteamsare achievingthe
quality&compliance targetsetout forthem.I’mthere to monitor
productivity&to ensure compliance withthe CALLCENTRE CODE OF
CONDUCT & salesguidelineswithinthe QA area.Retrievescalls,
attendcustomersqueriesindailybasis&dealingwiththemdirectly.
References
Referee Mr KobusBreytenbach
Company MMI International
Position Headof MMI International ITInfrastructure
Contact detail +27 (83) 327 2750
Referee Mr SiyabongaZulu
Company TMMI International
Position Team Leader
Contact detail +27 (82) 650 5880
Referee Mr LeonardGwebu
Company DirectChannel Holdings
Position QA Manager
Contact detail +27 (82) 6877-323