Hotel Excellence Awards 2013 Winners

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Richard Spencer

North East Hotels Association Annual Excellence Award winners 2013

Voyages Formation

Welcome to the Hotel
Excellence Awards 2013

Damon Roberts
Joint Chair
Thistle Middlesbrough

Best Arrivals
Experience
Bernard Bloodworth
Matfen Hall Hotel

Best Arrivals
Experience Finalists

Kellie Robson
Sunderland Marriott

Rachel Van Der Wolf
Grey Street

Louise Turnbull
Radisson Blu

Best Arrivals
Experience Winner

Louise Turnbull
Radisson Blu

Support Services
Martin Robinson
Hilton Newcastle Gateshead

Support Services
Finalists

Sarah Johnston
Rockliffe Hall

Claire Darton
Wynyard Hall

Dawn Barkell
Sunderland Marriott

Support Services
Winner

Claire Darton
Wynyard Hall

Service Excellence
Alan Hodgson
Hodgson Fish

Service Excellence
Finalists
Malcolm Lount
Newcastle Gateshead Marriott Metrocentre

Nicola Sutcliffe
Owen Gooding
Rockliffe Hall

Radisson Blu

Service Excellence
Winner

Owen Gooding
Rockliffe Hall

Cleanliness
Finalists
Sandra Welch

Hazel Madisson

Staybridge Suites

Durham Marriott

Lynda Maplewood
Wynyard Hall

Cleanliness Winner

Sandra Welch
Staybridge Suites

Leisure Excellence
Lisa Crocker
Staybridge Suites

Leisure Excellence
Finalists
Louise Mowatt
Newcastle Gateshead Marriott
Metrocentre

Talieh Monner
Matfen Hall

Helen Wood
Newcastle Marriott
Gosforth Park

Leisure Excellence
Winner

Talieh Monner
Matfen Hall

Great North Menu
Runners Up
Mariusz Urbanczyk, Copthorne Hotel
John Candlish, County Hotel by Thistle
Malcolm McCrae, Marriott Durham
Stephen Cawley, Newcastle Marriott Gosforth Park
Andrew Hymers, Newcastle Gateshead Marriott MetroCentre
Anthony Archer, Matfen Hall Hotel
Richard Hardy, Thistle Middlesbrough
Paul Todd, Ramside Hall Hotel
Richard Greenup, Sunderland Marriott Hotel

Great North Menu
Winners

Thomas Knott
Daniel Parker

Steven Lawford

Sales Champion
Proactive
Des Caldwell
Durham Marriott Royal County

Sales Champion
Proactive Finalists
Sarah Mitcheson
Holiday Inn

Wendy Benson
Rockliffe Hall
Lesley Johnston
Newcastle Gateshead Marriott
Metrocentre

Sales Champion
Proactive Winner

Wendy Benson
Rockliffe Hall

Sales Champion
Reactive
Andrew Fletcher
Newcastle Marriott Gosforth Park

Sales Champion
Reactive Finalists
Claire Stephens
Ramside Hall
Jenny Blin
Wynyard Hall

Rebecca Salmon
Hardwick Hall

Sales Champion
Proactive Winner

Claire Stephens
Ramside Hall

Community
Award
Lottie Haylock
Grey Street Hotel

Community Award
Finalists
Nicolas Nasser
Green Team
Thistle Middlesbrough
Michael Floyd
Newcastle Marriott Gosforth Park

Ron Engels
Durham Marriott Royal County

Community Award
Winner

Michael Floyd
Newcastle Marriott Gosforth Park

Shooting Star
Finalists

Angela Dooley
Rockliffe Hall

Kelly Smith

Walter Simoes
Newcastle Gateshead Marriott
MetroCentre

Wynyard Hall

Shooting Star
Winner

Walter Simoes
Newcastle Gateshead Marriott
MetroCentre

Inspirational
Leader
John Adamson
Ramside Hall Estates

Inspirational
Leader Finalists
John Glendinning
Close House

Mark Winter
Hotel Indigo

Lisa Blundell
Newcastle Gateshead Marriott
MetroCentre

Inspirational
Leader Winner

John Glendinning
Close House

Ken Ellington
Joint Chair
Copthorne Hotel

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Hotel Excellence Awards 2013 Winners

1. Welcome to the Hotel Excellence Awards 2013

2. Damon Roberts Joint Chair Thistle Middlesbrough

4. Excellence Awards 2013

5. Best Arrivals Experience

6. Best Arrivals Experience Bernard Bloodworth Matfen Hall Hotel

7. Best Arrivals Experience Finalists Kellie Robson Sunderland Marriott Rachel Van Der Wolf Grey Street Louise Turnbull Radisson Blu

8. Best Arrivals Experience Winner Louise Turnbull Radisson Blu

9. Excellence Awards 2013

10. Support Services

11. Support Services Martin Robinson Hilton Newcastle Gateshead

12. Support Services Finalists Sarah Johnston Rockliffe Hall Claire Darton Wynyard Hall Dawn Barkell Sunderland Marriott

13. Support Services Winner Claire Darton Wynyard Hall

14. Excellence Awards 2013

15. Service Excellence

16. Service Excellence Alan Hodgson Hodgson Fish

17. Service Excellence Finalists Malcolm Lount Newcastle Gateshead Marriott Metrocentre Nicola Sutcliffe Owen Gooding Rockliffe Hall Radisson Blu

18. Service Excellence Winner Owen Gooding Rockliffe Hall

19. Excellence Awards 2013

20. Cleanliness

21. Cleanliness Mike Jones Fishers Laundry

22. Cleanliness Finalists Sandra Welch Hazel Madisson Staybridge Suites Durham Marriott Lynda Maplewood Wynyard Hall

23. Cleanliness Winner Sandra Welch Staybridge Suites

24. Excellence Awards 2013

25. Leisure Excellence

26. Leisure Excellence Lisa Crocker Staybridge Suites

27. Leisure Excellence Finalists Louise Mowatt Newcastle Gateshead Marriott Metrocentre Talieh Monner Matfen Hall Helen Wood Newcastle Marriott Gosforth Park

28. Leisure Excellence Winner Talieh Monner Matfen Hall

29. Excellence Awards 2013

30. Neal Crocker

31. Charity Raffle

32. Excellence Awards 2013

33. Quiz Time!

34. Excellence Awards 2013

35. Great North Menu

36. Nick Holmes Rockliffe Hall

37.

38. Great North Menu Runners Up Mariusz Urbanczyk, Copthorne Hotel John Candlish, County Hotel by Thistle Malcolm McCrae, Marriott Durham Stephen Cawley, Newcastle Marriott Gosforth Park Andrew Hymers, Newcastle Gateshead Marriott MetroCentre Anthony Archer, Matfen Hall Hotel Richard Hardy, Thistle Middlesbrough Paul Todd, Ramside Hall Hotel Richard Greenup, Sunderland Marriott Hotel

39. Great North Menu Winners Thomas Knott Daniel Parker Steven Lawford

40. Sales Champion Proactive

41. Sales Champion Proactive Des Caldwell Durham Marriott Royal County

42. Sales Champion Proactive Finalists Sarah Mitcheson Holiday Inn Wendy Benson Rockliffe Hall Lesley Johnston Newcastle Gateshead Marriott Metrocentre

43. Sales Champion Proactive Winner Wendy Benson Rockliffe Hall

44. Excellence Awards 2013

45. Sales Champion Reactive

46. Sales Champion Reactive Andrew Fletcher Newcastle Marriott Gosforth Park

47. Sales Champion Reactive Finalists Claire Stephens Ramside Hall Jenny Blin Wynyard Hall Rebecca Salmon Hardwick Hall

48. Sales Champion Proactive Winner Claire Stephens Ramside Hall

49. Excellence Awards 2013

50. Community Award

51. Community Award Lottie Haylock Grey Street Hotel

52. Community Award Finalists Nicolas Nasser Green Team Thistle Middlesbrough Michael Floyd Newcastle Marriott Gosforth Park Ron Engels Durham Marriott Royal County

53. Community Award Winner Michael Floyd Newcastle Marriott Gosforth Park

54. Excellence Awards 2013

55. Shooting Star

56. Shooting Star Rob Armstrong LA Taxis

57. Shooting Star Finalists Angela Dooley Rockliffe Hall Kelly Smith Walter Simoes Newcastle Gateshead Marriott MetroCentre Wynyard Hall

58. Shooting Star Winner Walter Simoes Newcastle Gateshead Marriott MetroCentre

59. Excellence Awards 2013

60. Inspirational Leader

61. Inspirational Leader John Adamson Ramside Hall Estates

62. Inspirational Leader Finalists John Glendinning Close House Mark Winter Hotel Indigo Lisa Blundell Newcastle Gateshead Marriott MetroCentre

63. Inspirational Leader Winner John Glendinning Close House

64. Excellence Awards 2013