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Five Steps To Improve
Clinical Communication Using
Enterprise Smartphone
Solutions
To learn more, download the white paper and checklist
© 2014 PatientSafe Solutions. All Rights Reserved. www.patientsafesolutions.com
Five Steps To Improve Clinical Communication Using
Enterprise Smartphone Solutions
Much has been published about the problems with patient care in hospitals. Nursing staffs
are constantly challenged on their way to deliver excellent patient care. Interruptions during
medication dispensation result in medication errors. Nurses lose precious seconds tracking
down physicians. Satisfaction surveys reflect patients’ complaints about the noise levels in
the hospital.
Legacy solutions like pagers and other disparate communication devices have not solved
the problems. These outdated solutions do not provide voice/data integration or secure
messaging; and are not agile enough for the patient care environment.
The implementation of an enterprise-wide smartphone solution can enable resolution of
complex care delivery issues by providing accurate, timely, and quiet communications
capabilities. However, a successful deployment of such a solution takes careful planning.
A five-step framework can help guide success:
Step 1 - Identify the drivers. These might include facilitating nurse-to-
MD communication, reducing noise, or integrating alarms/alerts.Taking
this step will help obtain buy-in from key stakeholders, and lead to a more
collaborative roll out.
Step 2 - Assess the Wi-Fi infrastructure. Is your wireless communication
system voice-ready? Can the legacy system integrate with a new state-of-
the-art system? These are just some of the questions you will want to take
into account during this step.
Step 3 - Select the right vendor. Can the vendor deliver a smartphone
solution that is IT-friendly and meets security requirements? Does the
vendor have an enviable track record in the healthcare arena? Will the
vendor help with training users?
© 2014 PatientSafe Solutions. All Rights Reserved. www.patientsafesolutions.com
Step 4 - Craft the deployment strategy. It’s important to select a care area
that has strong product champions and the necessary Wi-Fi infrastructure. Work
with the vendor to incorporate feedback quickly, so your early users become
product evangelists. Run the pilot program long enough to sufficiently test-drive
the solution.
Improving the speed, accuracy, efficiency, and workflow of your clinical staff is the key to
improved patient care and cost reduction. Transitioning to an enterprise-wide smartphone
solution is the correct approach. We hope that this five-step framework will be valuable to you
in that journey.
Step 5 – Train, deploy, and learn from the clinical staff. Make sure
your vendor will help with training from day one. Also, make sure they are
available for troubleshooting during the testing phase and that they will
provide 24x7 support.
To learn more, download the white paper and checklist

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PatientSafe Solutions: improve your clinical communications and workflow

  • 1. Five Steps To Improve Clinical Communication Using Enterprise Smartphone Solutions To learn more, download the white paper and checklist
  • 2. © 2014 PatientSafe Solutions. All Rights Reserved. www.patientsafesolutions.com Five Steps To Improve Clinical Communication Using Enterprise Smartphone Solutions Much has been published about the problems with patient care in hospitals. Nursing staffs are constantly challenged on their way to deliver excellent patient care. Interruptions during medication dispensation result in medication errors. Nurses lose precious seconds tracking down physicians. Satisfaction surveys reflect patients’ complaints about the noise levels in the hospital. Legacy solutions like pagers and other disparate communication devices have not solved the problems. These outdated solutions do not provide voice/data integration or secure messaging; and are not agile enough for the patient care environment. The implementation of an enterprise-wide smartphone solution can enable resolution of complex care delivery issues by providing accurate, timely, and quiet communications capabilities. However, a successful deployment of such a solution takes careful planning. A five-step framework can help guide success: Step 1 - Identify the drivers. These might include facilitating nurse-to- MD communication, reducing noise, or integrating alarms/alerts.Taking this step will help obtain buy-in from key stakeholders, and lead to a more collaborative roll out. Step 2 - Assess the Wi-Fi infrastructure. Is your wireless communication system voice-ready? Can the legacy system integrate with a new state-of- the-art system? These are just some of the questions you will want to take into account during this step. Step 3 - Select the right vendor. Can the vendor deliver a smartphone solution that is IT-friendly and meets security requirements? Does the vendor have an enviable track record in the healthcare arena? Will the vendor help with training users?
  • 3. © 2014 PatientSafe Solutions. All Rights Reserved. www.patientsafesolutions.com Step 4 - Craft the deployment strategy. It’s important to select a care area that has strong product champions and the necessary Wi-Fi infrastructure. Work with the vendor to incorporate feedback quickly, so your early users become product evangelists. Run the pilot program long enough to sufficiently test-drive the solution. Improving the speed, accuracy, efficiency, and workflow of your clinical staff is the key to improved patient care and cost reduction. Transitioning to an enterprise-wide smartphone solution is the correct approach. We hope that this five-step framework will be valuable to you in that journey. Step 5 – Train, deploy, and learn from the clinical staff. Make sure your vendor will help with training from day one. Also, make sure they are available for troubleshooting during the testing phase and that they will provide 24x7 support. To learn more, download the white paper and checklist