Paula Ellis is seeking new employment opportunities and has included her resume for consideration. She has 17 years of experience in customer service and is looking to further her career by learning new skills. Her resume details her extensive work history in roles such as industrial cleaning, food preparation, assembly, and customer service. She provides references available upon request.

1. Paula Ellis (289) 992-9328
602-101 White Oaks Crt, Whitby, Ontario L1A 1P1
paula.ellis@rogers.com
January 6, 2015
Dear Sir or Madam:
Thank you for your interest in my résumé.
I have extensive (17 years) experience in the customer service industry, and am always
interested in hearing of new positions where I can put my expertise to the test as well as learn
new skills, allowing me to further my career.
You will find included a copy of my current résumé. I look forward to hearing from you so that
we may further discuss current or upcoming opportunities. I may be reached at (289)-992-9328.
If you prefer, you may also email me at paula.ellis@rogers.com
Thank you for your time and interest.
Sincerely,
Paula Ellis
Phone (289)-992-9328
Email paula.ellis@rogers.com

2. Paula Ellis (289)992-9328
602-101 White Oaks Crt, Whitby, Ontario L1A 1P1
OBJECTIVE
Hardworking individual with excellent communication skills looking to obtain full time
employment.
HIGHLIGHTS OF QUALIFICATIONS
• Punctual and dependable employee, willing to work all shifts and weekends and fill in for
others as necessary
• Fast learner, eager to assume new areas of responsibility
• Able to work well within a team environment or independently with minimal supervision
• Physically strong, and able to continually lift 50+ lbs.
• Continually completed assignments and tasks within deadlines
RELATED SKILLS & EXPERIENCE
General Labor Skills
• Preformed quality inspection on a variety of vehicle parts including paint
• Operated a variety of hand and power tools in a safe manner
• Kept work area clean at all times
• Attention to Detail
Communication & Interpersonal Skills
• Able to work co-operatively with a wide variety of individuals
• Responded to management and coworkers in an effective and professional manner
• Followed specified safety standards and procedures
• Received and followed both written and oral instructions
Office & Computer Skills
• Microsoft Office, Microsoft Access, Fundamental Accounting, Microsoft Excel, Windows, Legal
Administration, Siebel
• Keen eye and attention to details
• Ability to work with minimal supervision and/or as a team player
• Organized , self-starter, able to cope with demanding time lines and multiple priorities
• Able to work effectively in an external vendor environment
• Above average customer service, communication and writing skills
• Leadership capability
• The ability to meet and exceed deadlines
• Excellent planning and organizing skills with strong attention to detail and accuracy
• Strong customer interfacing skills and a commitment to providing quality customer service through
each and every transaction.

3. EMPLOYMENT HISTORY
2015 Robinson Solutions
Industrial cleaner.
2013-Present Squareboy Pizza
Pizza cook; answer phones and deal with walk in customers.
2012-2015 McGill Architectural Products
Assembler/Packager
Assemble louvers (Drill, band saw, nail gun and other tools as required); build skids, box
crates and any other wood based items required to ship products.
2011-2012 Spherion/Randstad Temp. Agency
Site - CEVA Logistics; Oshawa, G.M. South Plant
*Materials Clerk (Receiver)
*IP Clerk (Inventory)
 Process driver paperwork and update MGO system showing receipt of goods. Create invoices for
shipped material.

2006-2010 Pitney Bowes, Inc.; Ajax
*Collection Portfolio Management Team Senior Account Manager (Collections and Accounts
Receivables)
*Responsibilities:
 Call customers and collect delinquent payments, reconcile accounts, place accounts on Credit
hold, send to third party collections.
 Manage assigned GMS - AR Portfolio
 Attend to Siebel pools and miscellaneous collections activities.
 Attend to customer inquiries re accounts and affect resolution
 Exercising communication and collections skills to contact business customers to recover business
equipment (Lease, Sales, Service, & Rental).
 Tracking information obtained through communications with customers using existing Pitney
Bowes systems
 Communicating any contract issues (i.e. changes in equipment, etc.) to appropriate internal
departments
 Researching equipment service history in order to determine sequence of events and investigate
the whereabouts of company-owned meters
 Negotiating returns and facilitating cooperation with customers
 Adhering to all Company established policies and procedures

4.  Any special projects or other duties as required Such as assist the diagnostics center each year
with influx of calls during meter migration and during other times of crisis.
*Back-up Team Leader
• Run Reports
• Attend meetings with Managers and Directors
• Report on high dollar accounts
• Work with other Managers to ensure all accounts are managed/cleared in a timely manner.
• Distribute daily work/case load to Senior Agents.
2004.2006 Pitney Bowes, Inc.; Ajax
*Inbound Customer Service Representative
 Responding to and resolving customer requests, providing customers with timely and accurate
information.
 Asking relevant questions to troubleshoot customer issues and find appropriate solutions.
 Maintaining excellent customer relations with all customers, including our Major and Corporate
Accounts. Ensuring customer satisfaction and retention in every transaction.
 Up-selling and cross-selling appropriate value-added products and supplies.
 Introducing customers to the self-service options available to meet their needs (i.e. online service
requests, copier readings, etc.)
 Developing and maintaining knowledge of Pitney Bowes’ products and assisting customers in
improving their product knowledge.
 Navigating between different programs/databases while maintaining ongoing contact with the
customer.
 Confirming and updating customer information and perform account reconciliations where
required. Understanding the contract negotiation process.
2001 - 2004 TRANSAMERICA LIFE CANADA; Toronto (Contract Employee)
*Correspondence Unit/Call Center Responsibilities
• Printing up policy certificates,
• assignments for collateral,
• letters and phone calls to clients and/or their agents,
• working with fax machines and computer systems on a daily basis,
• handling highly confidential information and any other extras that may be required on a day to day
basis.
*Relief Receptionist
Responsibilities:
• Answering phones,
• booking meeting rooms,
• validating parking,
• greeting clients and management

5. *Records Imaging Technician
Responsibilities:
• Scanning documents into the computer system,
• prepping documents to be scanned
1999 - 2001 PAINT PLAS; Ajax (Company Bankrupt)
*Quality Inspector and Materials Handler
*Responsibilities:
 Paint inspection,
 Labelling, and packing finished auto parts
 Acting Lead during vacations or sick days
EDUCATION
1996 - 1998 TORONTO SCHOOL OF BUSINESS; Oshawa
*Legal Administrative Assistant, Certificate Received
1991 - 1992 CENTRAL COLLEGIATE; Oshawa
*Ontario Secondary School Diploma Received
1991 DASE (Adult Learning Centre); Oshawa
1984 - 1989 G.L. ROBERTS C.V.I; Oshawa
REFERENCES AVAILABLE UPON REQUEST