http://www.callcenteragency.com/call-center-services-inbound-call-center.html Customer experience is more important than ever in today’s connected world. Customers expect a live person on the other end of the line who can professionally handle their needs, day or night. Utilizing the services of a professional call center like Personalized Communications helps businesses improve customer retention, stay competitive, reduce costs and boost their bottom line.

1. Personalized
Communications
Answering & Call Center Services
Grow Your Business with
Call Center Services
The Advantages of
Utilizing a Call Center

2. Enhance Customer-to-Business Relations
• Customer experience is more important
than ever in today’s competitive world.
• While customers are using email and live
chat to communicate with companies
more than ever before, nothing matches
the personal touch of a live agent who
can professionally handle their needs, day
or night.
• A call center links customers to your
business, providing them with the
information and help they need quickly
and efficiently.
• A professional call center helps you build
trust with your customers

3. Improve Customer Retention
To illustrate the importance of a excellent
customer service, consider these statistics from a
study conducted by Harris Interactive:
• 86% of consumers quit doing business with a
company because of a bad customer
experience
• 50% percent of consumers give a company
only one week to respond to a question
before they stop doing business with them
• 89% of consumers began doing business with
a competitor following a poor customer
experience
You can’t afford to lose your valuable customers
to another company due to a poor experience.

4. Grow Your Business
• By utilizing the services of a call center,
your staff will be free to focus on growing
your business.
• One of the main reasons executives fail to
grow their businesses at the pace they
desire is because they tie themselves up
with tasks like answering phones and
performing other general administrative
tasks.
• By outsourcing functions like order taking
and customer service to a professional call
center, you can focus on the big picture
and grow your business.

5. Create a Competitive Edge
• Customer service consistently ranks at the
top of the list of what makes a successful
business.
• Businesses that deliver excellent customer
service and focus on customer experience
are simply more competitive.
• Remember that your customers keep you
in business! Amazon.com is a prime
example of a company with excellent
customer service at the heart of its
success.

6. Reduce Your Costs
Eliminate the need for a large helpdesk staff, and
save money on expensive equipment costs.
Consider all of the expenses that go into hiring
phone representatives, including:
•
•
•
•
•
•
Recruitment and hiring
Training
Equipment costs
Office space
Salary
Benefits
By utilizing the services of a call center, you’ll save
significantly on the overall costs of hiring phone
service representatives.

7. Boost Your Bottom Line
• Utilizing a call center allows you to focus
on the core competencies of your
business.
• With your calls being handled by a
professional agency you can spend your
time and energy on strategic ways of
attracting new customers and
increasing sales.
• The money you’ll save on equipment, office
space, hiring and training new employees
will provide an automatic boost to your
bottom line.

8. Get Expert Help for All Your Needs
Grow your business and stay
competitive with the services offered
by Personalized Communications,
including:
•
•
•
•
•
Customer Support
Order Entry
Reminder Calls
Emergency Dispatch
Survey
These are just some of the call center
services we offer to businesses in a
wide variety of industries, from
healthcare to advertising to retail.

9. About Personalized Communications
Personalized Communications has been
providing expert inbound call center and
answering services for over 30 years.
We serve businesses and organizations of all
sizes and pride ourselves on our highly
trained, professional staff of phone
representatives and state-of-the-art
telecommunications equipment.
Personalized Communications tailors services
to meet the specific needs of each client, and
we have helped countless clients improve
their bottom lines.
Learn more about our services at www.
callcenteragency.com.