This document outlines an agenda for an Atlassian customer immersion event hosted by RealDolmen. The event demonstrates the Atlassian suite of tools including Jira, Confluence, Bitbucket and others. The agenda is divided into three phases: requirements gathering, agile development and testing, and support and customer service. Each phase provides an overview and hands-on exercises to showcase how the different roles like developers, testers, and project managers can use the various Atlassian tools. The document also shares what RealDolmen can provide in terms of tool installation, training and configuration support.

2. www.realdolmen.com
ATLASSIAN CUSTOMER IMMERSION EVENT
Get in touch with the Atlassian Tools

3. Who am I?
Peter Van de Voorde
Schoonaarde
Atlassian Expert & ALM Consultant
@pvdevoor
www.realdolmen.com
www.petervandevoorde.com

4. Who are we?
DP&E
Education
EPM
ALM
Testing & QA
People
Tools
Processes
Atlassian
Microsoft

6. Agenda

Introduction

Phase 1: Requirements Gathering and Analysis



Overview
Hands on Exercise
Phase 2: Agile development & Explatory testing



Overview
Hands on Exercise
Phase 3: Support and Customer Service

Overview

Hands on Exercise

9. Customer Immersion Event

11. Requirements Gathering & Analysis

12. Create requirements using templates

13. Link your requirement pages to JIRA issues.

14. See the direct link to the JIRA issue in Confluence

15. Create multiple issues at once from a table.

17. See the linked pages in JIRA issues and JIRA
Agile

18. Use JIRA Agile to track the progress of the
Requirement Analysis

20. Summary

Functional Analyst:


Link the Confluence pages to JIRA Stories/Epics


Create Confluence pages for you requirements
Use the JIRA Agile Kanban Board to follow up on
reviews and the state of the requirements.
Product Owner:


Comment on confluence pages using the inline
comment


Rank the JIRA issues on importancy in the Kanban
TODO column
Do reviews of the requirements
Project Manager:

Follow up the requirements together with the
Product Owner

21. Development & Testing

22. Use JIRA agile to manage your product
backlog and sprints.

23. Create sub task right from JIRA Agile

24. Use JIRA Agile to track the progres of your
team.

25. Use the reports to get more information about
how your team is doing.

26. Use JIRA Capture to create test sessions.

28. Follow all test activity in the test sessions.

29. Install the browser plugin for fast issue creation.

30. Use Bamboo for automated builds.

31. Use Stash to manage your git repository.

32. Use Confluence for documentation and
meeting minutes.

33. Use Confluence Team Calendars to follow up
on the team, the sprints and individual issues.

34. Use Crucible and Fisheye to do code reviews.

36. Summary

Developer


Work on issues JIRA and check your code into Stash.

Execute builds in Bamboo and code reviews in
Crucible.


Create subtasks for issues, estimate them and plan
them in a sprint in JIRA Agile
Document everything in Confluence.
Tester:



Test the issues using test sessions.
Link your issues and test sessions to existing stories.
Scrum Master:

Plan and Start the Sprint

Create a retrospective in Confluence

Follow up the sprint using JIRA Agile.

37. Support and Customer Service

38. The customer can use the customer portal to
ask questions or give feedback.

39. The Service Desk Team can follow up on all
the customer questions using the JIRA Service
Desk.

40. The JIRA Service Desk has real time reporting.

41. Specify your own SLA’s and Calendars

42. The Customer Portal can be changed to the
wishes of the business.

43. JIRA Service Desk can also be linked to a
Confluence Knowledge Base.

45. Summary

Project Manager


Clone important bugs into the RealDolmen Travel
Project


Follow up on the Service Desk Team
Use the realtime reporting and change the SLA’s in
JIRA Service Desk
Service Desk Team:


Use comments to communicate with the end user.


Use the Service Desk Queues to follow up on issues and
triage them.
Follow up SLA’s and the Reports in JIRA Agile.
End User:

Use the customer portal to enter new questions or give
feedback

Use the customer portal to follow up on your existing
requests.

46. What can we do for you?

47. Goal
Installation
(3 days)*
Installation &
Training
(5 days)*
Installation,
Configuration
& Training
(10 days)*
Basic Installation
as seen in this
event





Administrator
Training
Configuration to
your processes

* : On Average

49. For more information:
visit our website WWW.REALDOLMEN.COM
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Thank You
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