1. Social media and civic life Lee Rainie Pew Research Center’s Internet & American Life Project October 4, 2011 Email: [email_address] Twitter: @lrainie

3. Digital Revolution 1 Internet (78%) and Broadband at home (61%) 64% 61%

5. New places for “transactions” % of internet users who did following in last 12 months: Look for info about a public policy or issue 48% Look up what services a government agency provides 46% Download government forms 41% Research official documents or statistics 35% Renew a driver’s license or auto registration 33% Get recreational or tourist info 30% Get advice/info about a health or safety issue 25% Apply for government benefits 23% Apply for a government job 19% Pay a fine 15% Apply for a recreational license 11%

6. Digital Revolution 2 Mobile – 84%

7. 35% own smartphones Big jump in use of apps

8. 26% of adults used cell phones for political purposes in 2010

9. Digital Revolution 3 Social networking – 50% of all adults

11. Mixed views on social media outreach 2/3/2011 Trends in Online Government

12. 40% of internet users go online for data about government operations 2/3/2011 Trends in Online Government

13. A hint in Pew Internet data that the future might see more engaged, more diverse population interacting meaningfully with government

14. Social Media