1. PHANUEL OFENTSE MOGALE
1787 Sekhululekile street , Klipfontein View Ext 2 , Midrand, South Africa ,1685
Contact : 0783532955-mobile :minicooper@live.co.za
I am a highly responsible, hardworking, conscientious customer service agent with over 17
years of experience. Proven ability to meet deadlines/set budgets /effectively organize co-
workers/increase productivity, with an excellent track record of achieving results
implementing new systems that contribute substantial profits. My key strength is that I
regard myself as being customer focused, securing sales and converting it into revenue as
well as providing the necessary after sales support to clients is where I am most effective
in .I am seeking a position in your organization where I can bring immediate values and
strengths whilst developing my current skills further.
Bilingual Customer Service Agent skilled at communicating with people from all
backgrounds while providing exceptional customer service. Natural leader with a passion
for team building and promoting positive company morale .
SKILLS
Account Management
Time Management
Active Listening Skills
Natural Leader
Skilled Mentor
Computer Proficient
Creative Problem Solving
Customer Service Specialist
Domestic and International Experience
Fare Build and Fare Quotes
Daily sales reporting with complete reconciliations
Work Experience
Sun Air Airline
Senior Supervisor
Nationwide Airline
Gate Supervisor
Virgin Nigeria Airways
Ticketing Agent/Refunds Clerk

2. Qatar Airways
Senior Call Centre/Ticketing
Virgin Atlantic Airways
Reservations/Refunds Clerk
Work History
 Explained the use of safety equipment and answered passengers’ questions.
 Promoted upgrade options to customers, resulting in 90 per cent increase in
passengers choosing our product.
 Solicited customer feedback and resolved any problems through my system.
 Reduced company costs through over selling seats when we ever we
running special offers.
 Relayed updates and information to passengers in a friendly and timely manner.
 Maintained a friendly, positive attitude when dealing with distressed passengers.
 Maintained a friendly, positive attitude when dealing with distressed passengers.
EDUCATION
Ramotshere Technical High School
National Certificate/Matric
Subjects,
Physics ,Maths ,Biology ,English , Afrikaans, Setswana.
References :
DAVID KOLKOTA
Fares and Pricing MANAGER
David.kolkota@fly.virgin.com
0113403442/0731371437
Laura Maweni
Contact Centre MANAGER
Laura.maweni@fly.virgin.com
0113403561/0843171877