The document is the review of Pinnacle IP Solutions' Discovery and Analysis Process which showcases our ability to unify and integrate various elements of your corporate communication strategy. For more details visit www.pinnacleips.com For any sales queries email us to sales@pinnacleips.com

1. Pinnacle IP Solutions - Executive Summary
Executive Summary
Pinnacle IP Solutions would like to thank you for the opportunity to review our Discovery and Analysis Process and to showcase our ability to work with your company to better assess and understand your organizations communication needs.
Our goal is that through understanding, integration and unification of the various elements of your corporate communication strategy, we can deliver a best in class strategy.
In over 80% of the customers that we work with we are able to fully fund a best in class strategy and reduce their current monthly costs.
There are several aspects of your communication/IT infrastructure that we would typically analyze and review including:
 Business Phone System
 Contact Centres
 Business Phone Lines
 Long Distance and Toll Free
 Internet Access
 LAN and WAN network
 LAN and WAN infrastructure
 Cellular Services
 Mobility Applications
At the same time that we are analyzing the raw data, costs and usage details we would like the opportunity to talk with various stake holders in the organization to understand how they communicate and use technology and any challenges that they may have.
Collectively, we will then use that information to identify areas in the business where we can optimize what you have in place today, in particular focusing on Communications and IT. We will also point out areas that are strengths in the current plan and finally opportunities to integrate and unify various elements in the strategy delivering a more functional approach.
While there will be some work required, of your team with data gathering and collaboration, the majority of the initial work and heavy lifting will fall onto Pinnacle IP Solutions and our team of resources.
We look forward to working with your organization on next steps and timelines.
Kevin Watson, President and CEO, Pinnacle IP Solutions

2. About Pinnacle IP Solutions Purpose Built
Pinnacle IP Solutions was founded by Kevin Watson, who is a recognized and successful business executive, with experience at various industry leading organizations including Rogers, Delphi Solutions and MTS Allstream.
With the backing of a group of investors and key strategic partners who recognized the current gap in the marketplace and a winning strategy and approach Pinnacle was founded.
Leveraging strong leadership, experience and focused market research Pinnacle IP Solutions was formed with a unique customer focused approach and a one stop unified communications strategy. Locations and Resources
Today, we have customers spanning five countries, with a focus on Regional, National and Global customers.
Pinnacle has locations across Canada with local and remote support in Vancouver, Calgary, and Halifax with our head office in Toronto.
In addition, we have support in the United States including NY, California, and Texas.
Finally, we serve our European customers from our London, UK office with extended local support throughout Europe, with strategic partners that provide on-site support as needed.
Pinnacle’s team includes resources that span the functional areas of: Network Services, Voice and IP Technologies, Wireless and Cellular, Data Network and Infrastructure, Computer and Desktop Support as well as structured cabling.
Our collective resource pool allows us to deliver a total solution offer in a Managed Services Model.
Our extended team includes over twenty-five highly skilled resources and individuals that understand the complex and unique needs of our customers and our partnerships allow us to expand our delivery and service capability with a sustained growth model.
Our team and our partners make Pinnacle IP Solutions an asset to any potential customer.

3. Our Products and Solutions
A. Network Services: Pinnacle IP Solutions work with major network service providers and regional niche players to deliver the best possible network strategy based on location and available services.
Our vendor agnostic strategy creates a more effective service delivery model and allows us to bring together a best in class strategy at the best possible price. Combined with Pinnacle IP Solutions aggregated network we are able to create a better, managed network strategy.
Our partners include: Bell, Telus, Rogers, Blink, Atria, Allstream, Cogeco, TelSynergy, ThinkTel, AT&T, Verizon, British Telecom (BT), TeraGo Networks, Vodafone, Deutsche Telekom, Layer 3 and Global Crossing
With network being the backbone of any integrated solution we view these strategic partnerships as a key asset and differentiator to our business.
B. Cellular Services: Wireless and Mobility are key areas providing growth and innovation in the business world and communications industry.
Creating solutions that tie back to the overall corporate strategy and communications plan of our customers has never been easier.
With individuals now having access to enterprise like speeds, at an individual user level, access to advanced applications that drive real business improvement are becoming a must to ensure the success of an enterprise.
With features like cell phone twinning and fixed mobile convergence the ability to manage calls and collaborate the way that you want has never been easier.
Our partners include: Telus, Verizon, AT&T, Vodafone, Rogers and Bell along with a team of application developers that turn innovative ideas in reality.
When an individual mobile user has access to speeds equal to what had been considered great bandwidth and coverage for an entire corporation, anything is possible.
C. Contact Centres: As businesses consolidate skills and centralize key functions and tasks the need to build and develop contact centre functionality is becoming more and more important to many organizations.
Pinnacle IP Solutions has the necessary expertise and skills to help companies either build a contact centre for their businesses and or retool the investments that they have already made.

4. Today the balance between the design of the network, the need to for right tools and reporting as well as performance management of key resources has never been more important.
With an understanding in the various areas that make up a strong and functional Contact Centre strategy, Pinnacle IP Solutions can help companies create the right strategy for their needs.
Specialization and a functional design can improve performance and call handling by over 30%.
D. Business Phone System: Today’s business phone system is now a hub and unification platform integrating networks, cellular and wireless technologies, business phones, video, conferencing, data and applications providing an opportunity to optimize like never before.
By delivering a common network strategy companies can leverage convergence, at the network layer driving savings that can be reinvested in areas that improve efficiencies and create a means for companies to collaborate like never before.
Our partners include: Mitel, Dell, HP, Cisco, VM Ware, Kace and many others
E. LAN and WAN Infrastructure: A strong and scalable network infrastructure is the base requirement to support technology. Whether it is cabling, switches, routers, voice or data LAN and WAN’s, the technology supporting the applications are critical to the successful deployment and ongoing use of them. It can also be the most costly and or costs can be overlapped providing an inefficient design and roll out.
Pinnacle IP Solutions understands all of the elements that combine to create a solid, unified and integrated strategy and as such have options and strategies that ensure that every dollar spent on infrastructure is required, effective and efficient.
With innovative technologies, we can support companies that have already invested in a strategy and leverage the investments made. By creating a separate voice and data LAN strategy, we can ensure a predictable deployment methodology, with minimal disruption and guaranteed up time of key services.
Our Partners include: Cisco, Phybridge, HP, Dell, TeloIP
Focus your investments on applications that drive real business process improvements and not a foundation that may not need to be replaced
F. Managed Services: Pinnacle IP Solutions bundles our total solution model into a Managed Service allowing companies to create a strategy based on an Operating versus Capital Expense. We maintain the solution as current, provide all support and break fix support, continue to optimize our strategy and work as a partner and not a supplier.

5. References and Testimonials
“I'm sure you are used to mostly hearing from clients when things go wrong. I'd like to change that channel for a minute. Throughout the process of acquiring and installing our new system, I've found your team to be very professional and helpful. Your patience within a long sales process and the many changes in direction we made, as we better understood our needs through the process, is to be commended. The knowledge and experience, thoroughness and attention to detail paid off in reducing the number of inevitable hiccups to a minimum. You continue to show good responsiveness in attending to our needs. You have a great team. I look forward to doing business with them for a long time.” Regards, Brian
Brian Rattenbury, COO Head Research | www.head-research.com
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“Pinnacle IP Solutions has been a true partner with our company and organization. I am happy to provide Pinnacle IP Solutions with a great reference and what we believe to be a real success story.
Professional approach, delivery and follow through. Best in Class!”
Matt Whitfield
Whitfield Technologies
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“I don’t think I told you this but we closed a 300k order because of cell phone twinning and good salesmanship  The technology, strategy and partnership really have become the benchmark that we use to tell other service providers about.”
Jon Dunski
Ultra Ray Group

6. Re: Reference for Pinnacle IP Solutions “As a company, we were totally overwhelmed with our telecommunications and network service providers and the lack of service. Your team completely revamped our telecommunications by upgrading hardware, network and cellular services. We love the new technology and service, which provides connectivity at our head office and at several of our remote locations.
Phone calls and emails are answered instantly by Pinnacle support staff and service responses have been within an hour of a request. Our experience has been a true pleasure and we receive exceptional value for dollars spent. I cannot give this company a higher recommendation.
Great job, to the entire Pinnacle team”
Bob Armstrong President OTG Management Group
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“Our company is viewed as a professional services organization. We specialize in helping high wealth individuals grow, sustain and protect their wealth.
What we have learned is that certain aspects of business need to be handled by an individual, group or company that truly is specialized and focused on what they do. Over the past few years we have recognized that technology and communications falls into that category.
Pinnacle IP Solutions is one of the only organizations that we have dealt with that has that focused expertise and understanding of not only technology and services but also business. Their team delivers an integrated approach that is unparalleled in the marketplace. Having dealt with some of owners of many successful businesses we view Pinnacle IP Solutions as one of the new stars in Canadian business.”
Jay Noronha
Noronha Private Wealth Management

7. Thank-you for your feedback, In our most recent 2014 online survey to our customers, measuring customer satisfaction, we asked how we were doing and what else we could do to improve our offering. We are happy to say that we had over 100 initial respondents, in the first twenty-four hours, with some interesting feedback and insight:  98% ranked sales and engineering as extremely or very helpful  97% rated our service support team as good or excellent  95% were extremely likely to recommend Pinnacle IP Solutions  95% felt that we met or exceeded their expectations  90% were extremely satisfied with the New Technology and Apps Our approach, strategic partnerships and the collaborative approach have really defined how we do business. Many of you were also interested in other services that we offer, like Data Network Access and Cellular. Please contact us directly regarding your needs and we would be happy to analyse and review the options available. For those that are considering Pinnacle IP Solutions we hope that our customers’ comments, support and acknowledgement speak volumes. This is an exciting time for Pinnacle IP Solutions and we are appreciative of your continued support. Best Regards, KWatson Kevin M. Watson President and CEO, Pinnacle IP Solutions Bus: (888) 261-5037 ext.389 Direct: (647) 317-5739 Email: kwatson@pinnacleips.com Website: www.pinnacleips.com
Customer Feedback "Pinnacle continues to impress me. They started by understanding my needs and developed a solution that was more customized than I expected. They then created an easy to understand plan that was in-depth and comprehensive and with an amazing ROI Strategy. Since then I have expanded my services with them and referred four of my business partners. Try Pinnacle IP Solutions. You won’t regret it.” Senior Executive – Health Care Services Company Call us to find out more about the solutions that might be right for you.
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