1. Dr. Kajli Sharma
Humanities
Checklist for enquiry letter
1. If your enquiry is in response to an advertisement or sales letter, have you referred to it
specifically?
2. Have you stated clearly the exact information you require?
3. If your enquiry is a lengthy one have you drafted it like a questionnaire which can be
answered by a ‘Yes’ or ‘No’ or by mere checking the point?
4. If you are particularly anxious to get a reply have you enclosed a reply paid or self
addressed, stamped envelope?
Checklist for Reply to Enquiry
1. Have you underlined or marked in the margin of the enquiry exactly what information
is required?
2. Have you given the information asked for clearly and specifically as well as any
further information that the inquirer might need?
3. Have you taken the opportunity to write a sales letter?
4. Are you replying on the same day?
5. Have you personalized your reply?
6. Have you enclosed an order form, price list, catalogue, etc. where necessary?
7. Do you have a follow-up system so that if there is no response to your letter you may
write another one after a reasonable time?
Notes For Students of F.E. Div. A & B