Pooja Roy has over 2 years of experience as an Operations Executive at Vfs Global Services pvt. ltd where she captured biometrics, documented applications, maintained accounts and prepared daily reports. She has a Bachelor's degree in English Honors and attended several workshops on topics like fraud prevention, grooming, customer psychology and communication. Pooja interned at State Bank of India and received awards for her customer service, event organizing and accurate work.

1. CONTACT 54, Dhakuria East Road
Kolkata-700078
E-mail: poojaroy189@gmail.com
Phone: +919674284689
REFERENCES References available upon request.
WORK
EXPERIENCE
Vfs Global Services pvt. ltd Aug 2013 — Sept 2015
Operations Executive
Job Responsibilities included:
(a) Capturing Biometrics of the applicants who applied for U.S visa
(b) Documentation of the applicants prior to their visa interview
(c) Maintaining day to day accounts of the visa application centre
(d) Taking submissions and giving collections
(e) Preparing reports and presentations on a daily basis
(f) Auditing
(g) Making sure that the processing was done within the Turn around time
EDUCATION B.A English Honours July 2010 — July 2013
ISC May 2008 — May 2010
ICSE May 2006 — April 2008
Basanti Devi College
St.Helen School
H.L.P.S. Formerly known as Better High School
INTERNSHIP Worked as a paid intern for State Bank of India from May 2013 to July 2013, on a project
called 'online A/c application' and rewarded full marks by the mentor i.e., the then
Manager of State Bank of India, Sakherbazar Branch
TRAINING AND
WORKSHOP
During the tenure in the previous organisation, attended several workshops and training
to enhance customer service skill, leadership qualities and other soft skills. Some of
them are:
(a) Fraud Prevention and Passport detection, conducted by the American Consulate,
Kolkata
(b) Grooming and body language in Corporate
(c) Knowing your customer's psychology
(d) Communication
ACCOLADES Received several spot on awards for excellent customer service, event organizing and
error free work
EXPERTISE Excellent Interpersonal communication Skills
International/Domestic business
Client handling
Data Analysis
Strong Negotiation skills
POOJA ROY
POOJA ROY 1