This document discusses 911 protocol systems and provides advice for selecting a protocol system vendor. It begins with an introduction of Mike Jones, a client relationship manager with experience in the 911 industry. It then defines what a protocol system is and lists benefits such as structured information gathering, consistency, responder safety, and quality assurance. The document emphasizes that the most important factors in choosing a vendor are cultural fit, approach to quality assurance, and delivery method. It advises stakeholders to perform due diligence on a vendor's reputation, references, implementation process, and legal agreements. The document concludes by emphasizing that protocols can empower dispatchers when selected and implemented properly.
19. •Must support police, fire & EMD call handling
•National Accreditation & validation of
call handling function
•A tool to empower trained professionals
•Deep integration with CAD. Respect existing
work flows & processes
•Simple and straight forward user interface
Protocol System Requirements
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20. •Internal Champion
•Involve ALL
stakeholders
•Educate responders
on what you are
trying to accomplish
Lessons Learned
•Greater consistency
across all call types
•Pre-arrivals help
with scene safety
•Empowered
workforce improves
morale
•Higher standard of
care provided to
callers and
responders
Benefits Realized
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