View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum

1. View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum
Best of The Intranet Global Forum
Toby Ward, CEO, Prescient Digital

2. www.IntranetGlobalForum.com

3. Agenda
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How social are intranets?
Case study: Philips
Case study: Pitney Bowes
Selection of case study examples
Questions

4. Twitter
#intranet2
@tobyward @intranet2

5. Slides
www.Slideshare.net/Prescient

7. World Leading Intranet Experts
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13 years of profitable history
Dozens of Fortune 500 Clients
World-Renown Thought Leaders; 200+ intranets
Strategy, governance, design + implementation of intranets
SharePoint experts > Social Business Interactive (SocialBiz.ca)

8. PrescientDigital.com
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Hundreds of articles
Dozens of white papers & reports
Dozens of case studies & videos
Access to multiple social media channels

9. Intranet Insight > PrescientDigital.com

10. Next webinar
The Social Intranet
With SharePoint 2013
December 12, 12:30 EST

11. SocialBiz.ca

12. How social are intranets?

13. External social media
Social Business Study, 2013, Preliminary Data
85%
Most popular:
•Facebook (82%)
•LinkedIn (79%)
•Twitter (79%)

14. Internal social media
Social Business Study, 2013, Preliminary Data
68%
Most popular:
•Blogs
•Wikis
•Instant Messaging

15. Blogs
Social Business Study, 2013, Preliminary Data
50%
Have blogs on their intranet
5% enterprise
deployment
45% limited
deployment
13% have no
plans

16. Wikis
Social Business Study, 2013, Preliminary Data
50%
21% enterprise
deployment
29% limited
deployment
14% have no
plans

17. Employee Networking
Social Business Study, 2013, Preliminary Data
28%
4% enterprise
deployment
11% limited
deployment
56% have no
plans

20. Technology + Price

21. Vendors
Social Business Study, 2013, Preliminary Data
69%
Microsoft SharePoint
16% Yammer
16% Confluence
10% IBM Connections
19% Other

22. Price
Social Business Study, 2013, Preliminary Data
41%
ZERO DOLLARS - NADA
18% $0 - $10k
10% $10 – 25k
8%
$25 – 50k
12% $50 – 100k
4% $100 – 200k
9% $200k or more

23. The Social Intranet
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An intranet that features multiple social media tools for
most or all employees
Multiple social media tools with at least some or limited
exposure (optional) from the main intranet or portal home
page
Woven into most aspects of content consumption

27. How Social?
Social Business Study, 2013, Preliminary Data
3%
Full Social Intranet (that have social media)
36% Limited
some enterprise
social tools
60% Entry level
social intranet
(1 or 2 social
tools)

28. Reasons/ Drivers
Social Business Study, 2013, Preliminary Data
55%
Employee Collaboration
52% Customer
Communications
48% Knowledge
Management
42% Because
everyone is doing
it

29. Engagement

30. Employee Satisfaction
Social Business Study, 2013, Preliminary Data
9%
Very Good (0%) or Good (9%)
13% Satisfactory
41% Poor
38% Very Poor

31. Executive Satisfaction
Social Intranet Study, 2012, Preliminary Data
10%
Very Good (0%) or Good (10%)
23% Satisfactory
37% Poor
30% Very Poor

32. Social Business Study >
IntranetBlog.com

33. Case Study: Pitney Bowes

34. American manufacturer of software &hardware, and provider of
services related to documents, packaging, mailing & shipping.
Since 1920
US$5 Billion ~28,000
Headquarters in
Stamford, Connecticut
Sales in 2012.
People employed
worldwide in over 100
countries
$4.2 Billion
1.8% of sales
Market Cap in 2012
invested in R&D in 2012

36. Adoption is becoming a
priority
 Employees can interact
with the social network on
our traditional intranet
 Email communications
include a direct feed to
interact with it
 Internal communication
teams regularly post
content on it

37. Intranet landscape
 Main traditional
Intranet
 2 social networks
 Hundreds of team
sites

38. Two main problems with the Intranet
Information is hard to find
It’s impossible for employees to
find others with expertise to solve
problems, innovate and collaborate
.

39. Three social goals

Make it easy to find people
globally within Pitney Bowes

Make it easy to find information

Make it easy for employees
to collaborate

40. Additional social benefits
Client
Hearing
Seeing
•
Client’s voice
•
•
Company’s
Message
Stakeholders
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•
Hearing
Peers / Employees
Collaborating
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•
Company’s
Message
Stakeholders
Clear direction and
goals
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Alignment
Shared info
Peers / Employees
Sharing
Knowledge
•
Client’s voice
•
•
Alignment
Shared info
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•
•
•
Clear direction and
goals
Partners
Seeing
Collaborating
Best Practices
•
‘Knowledge Bob’
Knowledge
•
‘Knowledge Jane’
Best Practices
Company
Feeling
•
Engaged
•
Recognized /
Valued
Feeling
Doing
Anticipating
•
Meeting
•
Anticipating
Recognized /
Valued
•
•
Meeting
Search = Find
•
•
Planning
Creates Value
Search = Find
•
Engaged
•
•
•
Support
Creates Value
Cost
Doing
•
Governance
Change
Management
Culture
Technology
Location

41. Success within social groups
Impact:
 Improved time to market
 Clear team communication & planning
 Decreased time spent in email and
participating in meetings
 Transparency reduced questions and
concerns

42. Social teams are slowly migrating away from email

43. Knowledge sharing
Impact:
All employees receive best
practices information. In the past,
this employee might have shared
information with only is direct
team

44. Listening and responding to clients
Impact:
The social network helped to close
an open loop with a client

45. Seeking information
Impact:
Sales rep received the product
information she needed to
compete for a sale

46. Social analytics over the past month
 New global members
increased by 10%
this year
 Engagement spikes
depending on group
activities
 1% increase in active
groups over last year

47. Adoption is becoming a
priority
 Employees can interact
with the social network on
our traditional intranet
 Email communications
include a direct feed to
interact with it
 Internal communication
teams regularly post
content on it

48. Case Study: Philips

49. A strong diversified industrial group leading in
health and well-being
Our mission:
Improving people’s lives through meaningful innovation.
Since 1891
€23.5 Billion ~116,000
Headquarters in
Amsterdam, the
Netherlands
Sales in 2012.
Portfolio consists of
~70% B2B
businesses
People employed
worldwide in over 100
countries
$9.1Billion
8% of sales invested
Brand value in 2012
in R&D in 2012
59,000 patent rights,
35,000 trademark rights,
81,000 design rights

50. Today
48,566
members
Powered by
50
Comparable with

51. ‘Like’ button and ‘Comment’ box
Encourage feedback and increase traffic
‘Like:’ Give employees
the opportunity to show
their support of content
‘Comment’ box: Enable
employees to engage in
dialogue around content
• Pushes link into the
activity stream to the
followers
•Viral promotion of the
51
content
Huge increase in
submissions (200 to
3000!) to ‘Product of
the Month’ contest
after integrating
Connect Us into CL
Intranet

52. BlueTube
Integrating video into the enterprise
‘Share’ & ‘like’ Give
employees the
opportunity to show
their support of content
‘Comment’ box: Enable
employees to engage in
dialogue around video
content
• Pushes link into the
activity stream of the
52
followers. Viral
promotion of the video

53. ‘Share’ and ‘Ask for help’ buttons
Facilitate support and increase traffic
Let employees play a
role in disseminating
information—and allow
them to share their
thoughts on it
Let employees request
and offer assistance
related to content
• Pushes link into the
activity stream
53
• Appropriate for very
static content

54. 54

55. 55

56. 56

57. 57

60. Examples of Features

65. Barclay’s mobile intranet
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22% increase in employee engagement
Increase in colleague satisfaction to 97%
£1 million in avoided costs due to staff ideas
Source: James Robertson, Step Two Designs, Innovative Intranets

68. www. IntranetGlobalForum.com

69. Intranet Insight > PrescientDigital.com

70. Next webinar
The Social Intranet
With SharePoint 2013
December 12, 12:30 EST

71. SocialBiz.ca

72. Questions?

73. 73
Toby Ward
toby@prescientdigital.com
www.PrescientDigital.com
www. IntranetBlog.com
Twitter: @TobyWard
416.926.8800

74. View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum