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EFQM Business Excellence Model – Criteria Model 
STRATEGY 
CUSTOMER RESULTS 
LEADERSHIP 
PEOPLE 
PARTNERSHIPS RESOURCES 
PROCESSES PRODUCTS 
SERVICE 
PEOPLE RESULTS 
SOCIETY RESULTS 
BUSINESS RESULTS 
ENABLERS 
RESULTS 
LEARNING, CREATIVITY AND INNOVATION
EFQM Business Excellence Model – Process Efficiency 
Illustration of the strategic subject of process efficiency in the EFQM Model 
People 
management & motivation 
Define & manage change 
Improvement 
target 
Improve training & processes 
Include in improvement teams 
Strategy 
Implement improvement processes 
Current 
performance 
Productivity 
People 
involvement 
Energy 
consumption 
Waste 
Process 
performance 
indicators 
Total costs
EFQM – The Criteria Model
EFQM – Fundamental Concepts of Excellence 
Underlying principles that form the foundation for achieving sustainable excellence 
Adding Value for Customers 
Creating a Sustainable Future 
Developing Organizational Capability 
Harnessing Creativity & Innovation 
Sustaining Outstanding Results 
Succeeding through the Talent of People 
Managing with Agility 
Leading with Vision, Inspiration & Integrity
Universal Business Excellence Model 
STRATEGIC PLANNING 
PEOPLE VALUES 
PARTNER VALUES 
VALUES AND PROCESS FLOW 
EXTERNAL ENVIRONMENT 
LEADERSHIP 
CUSTOMER VALUES 
SUSTAINABLE SUCCESS 
KEY BUSINESS RESULTS 
UNIVERSAL WELL-BEEING 
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Busines Excellence Model EFQM PowerPoint Template

  • 1.
  • 2. EFQM Business Excellence Model – Criteria Model STRATEGY CUSTOMER RESULTS LEADERSHIP PEOPLE PARTNERSHIPS RESOURCES PROCESSES PRODUCTS SERVICE PEOPLE RESULTS SOCIETY RESULTS BUSINESS RESULTS ENABLERS RESULTS LEARNING, CREATIVITY AND INNOVATION
  • 3. EFQM Business Excellence Model – Process Efficiency Illustration of the strategic subject of process efficiency in the EFQM Model People management & motivation Define & manage change Improvement target Improve training & processes Include in improvement teams Strategy Implement improvement processes Current performance Productivity People involvement Energy consumption Waste Process performance indicators Total costs
  • 4. EFQM – The Criteria Model
  • 5. EFQM – Fundamental Concepts of Excellence Underlying principles that form the foundation for achieving sustainable excellence Adding Value for Customers Creating a Sustainable Future Developing Organizational Capability Harnessing Creativity & Innovation Sustaining Outstanding Results Succeeding through the Talent of People Managing with Agility Leading with Vision, Inspiration & Integrity
  • 6. Universal Business Excellence Model STRATEGIC PLANNING PEOPLE VALUES PARTNER VALUES VALUES AND PROCESS FLOW EXTERNAL ENVIRONMENT LEADERSHIP CUSTOMER VALUES SUSTAINABLE SUCCESS KEY BUSINESS RESULTS UNIVERSAL WELL-BEEING Download at www.PresentationLoad.com
  • 7. Click here to visit www.PresentationLoad.com DOWNLOAD POWERPOINT SLIDES