Business infrastructure coordinates human resources, processes, and operational tools to ensure manageable growth. It provides a foundation and replicable model that streamlines operations over time. Business infrastructure also ensures consistency in customer service and allows companies to benefit from economies of scale. It is key for growth-minded companies expanding through additional offices, franchising, acquisitions, or selling the business. A proprietary methodology helps companies implement infrastructure through work planning, organizational design, process documentation, and records management.

1. HUMAN
RESOURCES
BUSINESS
PROCESSES
OPERATIONAL
TOOLS
CEO
Attorney
Business
Advisor
AssistantSales
Representative
Accountant
I.T
Consultant
- Job Task Analysis
- Job Descriptions
- Organization Chart
- Policies & Procedures
- Databases + Software
- Electronic Records
- Paper Records
- Templates & Checklists
- Equipment & Furniture
Person Computer Equipment
File Check-In
File Check-Out
- Sales Process
- Collections Process
- Hiring Process
- Service Delivery Process
© Copyright 2009. Equilibria, Inc. All Rights Reserved. For Illustration Purposes Only.
Business Infrastructure = Business Design + Business Processes
Business Infrastructure ensures the proper coordination of all human resources, processes and other
operational tools necessary to ensure manageable, profitable growth. Business infrastructure
provides you with a solid foundation, a replicable platform, a model and a formula that makes each
time you do something, easier than the time before. Business infrastructure ensures consistency in
your delivery of customer value and it is the key to reaping the benefits of economies of scale.
Deposit check into banking account
or Process Credit Card
Are you now able to
collect the payment?
Did Check Bounce or Credit Card Declined?
Did client pay within
the 30 day period?
• If check, discontinue design work or
seek alternative means of payment.
• If credit card, call client and attempt
to collect new or correct info.
• Do design work. Submit
final file & invoice.
Discontinue
work.
Proceed to
COLLECTIONS
Production
Involved?

2. DEFINITION OF
BUSINESS INFRASTRUCTURE
www.eqbsystems.com
© Copyright 2009 – 2017. Equilibria, Inc.

3. What is Business Infrastructure?
“Business infrastructure links people, activities and technology
to strategic goals through planned processes and systems.”
- Equilibria, Inc. -

4. Why Do I Need Business Infrastructure?
• For standardization
• To create a consistent experience for customers and employees
• To demonstrate ability to scale
• For sustainable operations

5. Who is Business Infrastructure For?
• Growth-minded companies looking to take their business to
the next level.
• It even works for companies looking to sell their business.

6. When Do I Need Business Infrastructure?
• When your company is experiencing fast, exponential growth
• Fast growth usually means having to invest in additional
people, better technology and process documentation
• It’s difficult to make the case for business infrastructure when
a business is starting up – it’s all about strategy and
marketing

7. Where Can I Implement Business Infrastructure?
• In opening additional offices, domestically or internationally
• In franchising your business
• In acquiring a business and integrating into yours
• In selling your business

8. At Equilibria, we developed a
proprietary methodology, Kasennu™,
that provides step-by-step guidance
on creating and maintaining business
infrastructure:
Work Space Planning
Organizational Design
Service Delivery Process
Operations Manual
(Business Processes)Job Tasks /Activities
Paper Records Management
Electronic Records
Management
How Can I Implement Business Infrastructure?

9. HUMAN
RESOURCES
BUSINESS
PROCESSES
OPERATIONAL
TOOLS
CEO
Attorney
Business
Advisor
AssistantSales
Representative
Accountant
I.T
Consultant
- Job Task Analysis
- Job Descriptions
- Organization Chart
- Policies & Procedures
- Databases + Software
- Electronic Records
- Paper Records
- Templates & Checklists
- Equipment & Furniture
Person Computer Equipment
File Check-In
File Check-Out
- Sales Process
- Collections Process
- Hiring Process
- Service Delivery Process
© Copyright 2009. Equilibria, Inc. All Rights Reserved. For Illustration Purposes Only.
For more information or to schedule a complimentary consultation, contact us: www.EQBsystems.com
Business Infrastructure = Business Design + Business Processes
Business Infrastructure ensures the proper coordination of all human resources, processes and other
operational tools necessary to ensure manageable, profitable growth. Business infrastructure
provides you with a solid foundation, a replicable platform, a model and a formula that makes each
time you do something, easier than the time before. Business infrastructure ensures consistency in
your delivery of customer value and it is the key to reaping the benefits of economies of scale.
Deposit check into banking account
or Process Credit Card
Are you now able to
collect the payment?
Did Check Bounce or Credit Card Declined?
Did client pay within
the 30 day period?
• If check, discontinue design work or
seek alternative means of payment.
• If credit card, call client and attempt
to collect new or correct info.
• Do design work. Submit
final file & invoice.
Discontinue
work.
Proceed to
COLLECTIONS
Production
Involved?

10. Additional Resources
Watch this video to learn more about
business infrastructure…

11. Thank You
Contact Us for more questions.
www.eqbsystems.com