1. Prosun Chakraborty
Address
288/3 Ram Krishna Road
New Barrackpur,
Kolkata 700131
Mobile- (+91) 9674726111
e-mail: prosun.s.chakraborty@gmail.com
PROFESSIONAL GOALS
To pursue my career as a professional in an organization, where I can keep developing
and enhancing my skills and strengths along with managerial and relationship skills with
the company’s goal and objectives.
PROFESSIONAL SUMMARY
Above 3 year of experience as Software Engineer in development and implementation of
SAP CRM- Functional and SAP Social Services.
Excellent written, communication, inter personal and problem solving skills with ability to
work in a multi-cultural environment.
BACKGROUND
I specialize in SAP CRM consulting areas. I have Experience of 3 years in SAP domains
like CRM, Mobility, and Social service.
I hold an engineering degree in Information technology from West Bengal University of
Technology.
I have good exposure to CRM business processes related to master data configuration,
Sales transactions, Marketing area and Social service.
I have exposure to niche & upcoming Products like SAP Syclo Agentry Sales Manager
2.5.3 for mobility solutions.
I take initiatives in the cultural events inside the project.
I have a reputation of being very creative with PPTs and has designed many mailer for
project related announcements.
WORK EXPERIENCE
Currently working as “Software Engineer”, with Accenture Services Private Limited from
July 2012 till date.
Project - NLG Implementation
Technology Used - SAP CRM 7.0 EHP 3, SAP CRM Social Services
Role - Software Analyst
Description - As part of implementation initiated Kingdom of Saudi Arabia, SAP
Social Service is implemented to provide the Saudi citizen with social
benefits.

2. Responsibilities - Has been part of end to end implementation of Social service
implementation.
I was part of design team and documented functional design (FDDs).
I was part of the offshore efforts for configuration of SAP CRM Social
service related configurations, service request management, case
management, rule policy, multilevel categorization, Loyalty
management, incident and problem management, interaction center
inbox customization, AET enhancement.
Defect management and resolution using HPQC across testing cycles.
I interacted and operated with client from client site and was involved
in several design decision workshops.
Project - 3M R2 – Customer Relationship Management Implementation
Technology Used - SAP CRM 7.0 EHP 2, SAP CRM Social Services
Role - Software Analyst
Description - 3M being an American multinational conglomerate corporation based in
St. Paul, Minnesota wanted to centralize their whole business by
implementing SAP CRM.
Responsibilities - I have been part of end to end implementation of the 3M CRM global
template.
I have been part of the offshore efforts for implementation of SAP
CRM –Master Data setup, Configuration of roles and relationships,
Account and contact management, Data sources, ELM, Transaction
launcher, Web-UI related changes.
Involved in Sales Cycle Configuration of transactions and activity
management.
Exposed to Marketing configurations for lead management, Campaign
management and marketing calendar.
Fit-Gap Analysis, system configuration and end to end testing.
Defect management and resolution using HP QC across testing cycles.
Providing hyper-care support post go-live.
Project - 3M R2A – Customer Relationship Management Implementation
Responsibilities - I have been part of the offshore efforts for configuration of SAP CRM –
Action management, Alert management, Survey Management, Status
management.
System configuration and end to end testing.
Defect management and resolution using HPQC across testing cycles.
TECHNICAL SKILLS

3. SAP CRM Functional
Customizing related to:
• Action Management
• Activity Management
• Alert Management
• BP roles and relationship
• Business roll management
• Campaign management
• CRM middleware setup
• Lead management.
• Loyalty Management
• Number ranges and grouping
• Opportunity Management
• Organizational management
• Partner management
• Product creation
• Queue Management
• Rule management
• Status management
• Transaction management
• Web UI customization
SAP CRM Technical
• Debugging
• AET Enhancements
SAP Social Service
• Case Management
• Social Service Program Management
Tools
• ITSM, HPALMQC
• MS Word, Excel, PowerPoint and Outlook
OTHER FOCUSED AREAS
Fit/Gap Analysis, Business process document analysis.
Functional design documentation.
Provided training to other teams and client.
Business Process design & documentation.

4. Configurations, Preparing Configuration rationale & user training documentation.
Has a basic idea of debugging.
EDUCATION
B.Tech. (IT) West Bengal University of Technology 2012
XIIth West Bengal Council of Higher Secondary
Education
2008
Xth West Bengal Board of Secondary Education 2006
PERSONAL DETAILS
Father’s Name Mr. Prabir Chakraborty
Date of Birth 29-10-1990
Nationality Indian
Languages Known Hindi, English, Bengali
DECLARATION
The information furnished above is true to the best of my knowledge.
Date: Prosun Chakraborty.