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2011 NPHPSP Annual Training QI Culture

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This presentation was given by Jack Moran from the Public Health Foundation at the 2011 NPHPSP Annual Training on Assessing and Building a Culture of Quality Improvement in Your Agency

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Jack Moran Quality Advisor Public Health Foundation Assessing and Building a Culture of Quality Improvement in Your Agency
Building A Quality Culture ,[object Object],[object Object],[object Object],[object Object],[object Object]
Building A Quality Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Is A Culture? ,[object Object],[object Object],Source: Wikipedia, the free encyclopedia
Culture ,[object Object],[object Object],[object Object]
Culture ,[object Object],[object Object],[object Object]
Indicators of an Organization’s Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Wikipedia, the free encyclopedia
Exercise: What Is Your Quality Culture? Top Three and How To Overcome Them Rituals Symbols Power Structures Org. Structures Control Systems Stories
Quality Culture ,[object Object],[object Object],[object Object]
What Are The Ingredients of a Quality Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rating Your Current Quality Culture Exercise ,[object Object],[object Object],[object Object]
Rating Your Current Quality Culture 4 3 2 1 Commitment Capability Customer Focus Empowerment Process Focus Institutionalization
Rating Scale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Rating Your Current Quality Culture
[object Object],Rating Your Current Quality Culture
Quality Culture ,[object Object]
 
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2011 NPHPSP Annual Training QI Culture

  • 1. Jack Moran Quality Advisor Public Health Foundation Assessing and Building a Culture of Quality Improvement in Your Agency
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  • 8. Exercise: What Is Your Quality Culture? Top Three and How To Overcome Them Rituals Symbols Power Structures Org. Structures Control Systems Stories
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  • 12. Rating Your Current Quality Culture 4 3 2 1 Commitment Capability Customer Focus Empowerment Process Focus Institutionalization
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