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This presentation was given by Jack Moran from the Public Heal
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2011 NPHPSP Annual Training QI Culture
1.
Jack Moran Quality
Advisor Public Health Foundation Assessing and Building a Culture of Quality Improvement in Your Agency
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Exercise: What Is
Your Quality Culture? Top Three and How To Overcome Them Rituals Symbols Power Structures Org. Structures Control Systems Stories
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Rating Your Current
Quality Culture 4 3 2 1 Commitment Capability Customer Focus Empowerment Process Focus Institutionalization
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