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PwC soft skill workshop

Surviving an interview
Surviving an interview




PwC                      2
Write down 3 characteristics
       that best describe yourself




PwC                                  3
Contents


• Who is PwC?
• What is an interview?
• Reasons for failure
• Body language
• Providing evidence
• Killer questions
• Try-out
• Q&A




PwC                       4
Who is PwC?




PwC           5
PwC around the world




                                    151 countries
                                 163,000 people



                   FY07: US$ 24.7 billion revenue
                  FY08: US$ 28.2 billion revenue
                  FY09: US$ 26.2 billion revenue

PwC                                                 6
PwC in Belgium


                                        4 Offices
                   Antwerp – Brussels – Ghent – Liège

                                   1 350 people
                               41 nationalities



                 FY07: 194 M euro revenue
                 FY08: 207 M euro revenue
                 FY09: 195 M euro revenue

PwC                                                     7
Our Clients

PwC Belgium | Long-term relationships with our clients
               Large international firms are the core to the business



                                                      Belgian Market
                                                      19%

                                                              Public Sector
                                                              2%

                                                                EU
                                                                3%




                                    Large multi-nationals
                                    76%



PwC                                                                      8
Our jobs for juniors


Go for a career in:


Audit & Consulting
IT Consulting
HR Consulting
Tax Services
Legal Services
Accounting




PwC
                       9
Why is making a
good impression in
an interview that
important?
PwC Selection Process


• Application form: Cover Letter & CV
• Selection Day:
  − Psychometric tests: numerical & verbal
  − Solving a case
  − Group discussion
  − Language test
  − HR and Business Interview
• 3. Offer




PwC                                          11
What is an Interview?


• ‘Two-way conversation with a purpose; getting to know each other’

• Opportunity for the interviewer and the interviewee to get further
  information

• NOT an interrogation!




PwC                                                                    12
What is important
when participating
in an interview?
Body Language


• Give a firm handshake
• Smile
• Respect personal space
• Maintain eye contact – don’t eyeball
• Relax
• Breathe
• Dress appropriately




PwC                                      14
Take the 3 characteristics
          you wrote down




PwC                                15
Providing Information
Exercise: your own STAR answer

                   Team player
      Sociable                            Communicative

         Most given characteristics
             Motivated         Flexible

      Driven                                    Dynamic
                         Optimistic

        Enthusiastic                  Eager to learn


PwC                                                       16
3 characteristics that describe you best: exercise


Try to describe, as concretely as possible,
a situation in which you showed ...




PwC                                                  17
Providing Information


• When the interviewer asks you for examples, you should describe
  them as concrete as possible!
• Using the STAR method
  − Situation:
    give an example of a situation you were involved in and which
    produced a positive outcome
  − Task:
    describe the tasks involved in that situation
  − Action:
    talk about the various actions involved in the situation’s task
  − Result:
    describe what results directly followed because of your actions


PwC                                                                   18
Providing Information

Example of a STAR answer:

Situation:                                  Action:
During my internship last summer, I was     I designed a new promotional package to go
responsible for managing various events.    out to the local community businesses. I also
                                            included a rating sheet to collect feedback on
Task:                                       our events, and organized internal round-table
I noticed that attendance at these events   discussions to raise awareness of the issue with
had dropped by 30% over the past 3 years    our employees.
and wanted to do something to improve
these numbers.                              Result:
                                            We utilised some of the wonderful ideas we
                                            received from the community, made our
                                            internal systems more efficient and visible and
                                            raised attendance by 18% the first year.




PwC                                                                                    19
Providing Information

Example of a STAR answer:

Situation:                                  Action:
Whilst acting as a relief supervisor at a   I listened carefully to the customer’s point
well-known pizza restaurant, a customer     of view. Calmly and diplomatically, I
began to loudly complain about the          explained that there was a lack of staff due
service being slow.                         to illness. I reassured the customer that the
                                            order was being dealt with and I offered
Task:                                       complimentary drinks whilst the customer
To satisfy the person without upsetting     and his family were waiting.
other customers who were also waiting
for their food and who had arrived          Result:
earlier.                                    The customer calmed down and
                                            appreciated the situation we faced. He
                                            realised that that it wasn’t deliberate and
                                            decided to wait quietly, with the free drinks.
                                            Lesson learnt: the importance of listening
                                            to people and seeing their point of view.



PwC                                                                                     20
Task

Introduce yourself / small talk / body language

Try-out




PwC                                                              21
                                                  www.pwc.com/uk/careers/
Unexpected Questions


• If you encounter a difficult or unexpected question; stay calm and
  take your time.
• For example:
  − Can we continue this conversation in (another language)?
  −…


► Treat   them as a challenge!




PwC                                                                    22
Reasons for failure


• Attending the interview but NOT preparing for it

• Providing superficial information or waffling

• Failing to listen to the questions

• Answering a question that was not asked




PwC                                                  23
PwC   24
Conclusion

Surviving an interview

Tips & Tricks

• Prepare your interview: browse the organisation’s website, think
  about why you want to work for this company
• Try out the STAR method (Situation, Task, Action, Result)
• Dress appropriately
• Mind your body language: smile, firm handshake, relax and breathe
• Listen carefully to the questions of the recruiter: stay calm and take
  your time




PwC                                                                        25
Q&A




PwC   26
Where to find further information


• Stay informed about our jobs and recruitment events on
  www.careers.pwc.be

• Apply at PwC! Selection Days every week: www.selectiondays.be




PwC                                                               27
Good Luck!




© 2010 PricewaterhouseCoopers. All rights reserved. “PricewaterhouseCoopers” refers to the network of
member firms of PricewaterhouseCoopers International Limited, each of which is a separate and
PwC
independent legal entity.                                                                               28

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PwC soft skill workshop: Surviving an interview

  • 1. www.pwc.com PwC soft skill workshop Surviving an interview
  • 3. Write down 3 characteristics that best describe yourself PwC 3
  • 4. Contents • Who is PwC? • What is an interview? • Reasons for failure • Body language • Providing evidence • Killer questions • Try-out • Q&A PwC 4
  • 6. PwC around the world 151 countries 163,000 people FY07: US$ 24.7 billion revenue FY08: US$ 28.2 billion revenue FY09: US$ 26.2 billion revenue PwC 6
  • 7. PwC in Belgium 4 Offices Antwerp – Brussels – Ghent – Liège 1 350 people 41 nationalities FY07: 194 M euro revenue FY08: 207 M euro revenue FY09: 195 M euro revenue PwC 7
  • 8. Our Clients PwC Belgium | Long-term relationships with our clients Large international firms are the core to the business Belgian Market 19% Public Sector 2% EU 3% Large multi-nationals 76% PwC 8
  • 9. Our jobs for juniors Go for a career in: Audit & Consulting IT Consulting HR Consulting Tax Services Legal Services Accounting PwC 9
  • 10. Why is making a good impression in an interview that important?
  • 11. PwC Selection Process • Application form: Cover Letter & CV • Selection Day: − Psychometric tests: numerical & verbal − Solving a case − Group discussion − Language test − HR and Business Interview • 3. Offer PwC 11
  • 12. What is an Interview? • ‘Two-way conversation with a purpose; getting to know each other’ • Opportunity for the interviewer and the interviewee to get further information • NOT an interrogation! PwC 12
  • 13. What is important when participating in an interview?
  • 14. Body Language • Give a firm handshake • Smile • Respect personal space • Maintain eye contact – don’t eyeball • Relax • Breathe • Dress appropriately PwC 14
  • 15. Take the 3 characteristics you wrote down PwC 15
  • 16. Providing Information Exercise: your own STAR answer Team player Sociable Communicative Most given characteristics Motivated Flexible Driven Dynamic Optimistic Enthusiastic Eager to learn PwC 16
  • 17. 3 characteristics that describe you best: exercise Try to describe, as concretely as possible, a situation in which you showed ... PwC 17
  • 18. Providing Information • When the interviewer asks you for examples, you should describe them as concrete as possible! • Using the STAR method − Situation: give an example of a situation you were involved in and which produced a positive outcome − Task: describe the tasks involved in that situation − Action: talk about the various actions involved in the situation’s task − Result: describe what results directly followed because of your actions PwC 18
  • 19. Providing Information Example of a STAR answer: Situation: Action: During my internship last summer, I was I designed a new promotional package to go responsible for managing various events. out to the local community businesses. I also included a rating sheet to collect feedback on Task: our events, and organized internal round-table I noticed that attendance at these events discussions to raise awareness of the issue with had dropped by 30% over the past 3 years our employees. and wanted to do something to improve these numbers. Result: We utilised some of the wonderful ideas we received from the community, made our internal systems more efficient and visible and raised attendance by 18% the first year. PwC 19
  • 20. Providing Information Example of a STAR answer: Situation: Action: Whilst acting as a relief supervisor at a I listened carefully to the customer’s point well-known pizza restaurant, a customer of view. Calmly and diplomatically, I began to loudly complain about the explained that there was a lack of staff due service being slow. to illness. I reassured the customer that the order was being dealt with and I offered Task: complimentary drinks whilst the customer To satisfy the person without upsetting and his family were waiting. other customers who were also waiting for their food and who had arrived Result: earlier. The customer calmed down and appreciated the situation we faced. He realised that that it wasn’t deliberate and decided to wait quietly, with the free drinks. Lesson learnt: the importance of listening to people and seeing their point of view. PwC 20
  • 21. Task Introduce yourself / small talk / body language Try-out PwC 21 www.pwc.com/uk/careers/
  • 22. Unexpected Questions • If you encounter a difficult or unexpected question; stay calm and take your time. • For example: − Can we continue this conversation in (another language)? −… ► Treat them as a challenge! PwC 22
  • 23. Reasons for failure • Attending the interview but NOT preparing for it • Providing superficial information or waffling • Failing to listen to the questions • Answering a question that was not asked PwC 23
  • 24. PwC 24
  • 25. Conclusion Surviving an interview Tips & Tricks • Prepare your interview: browse the organisation’s website, think about why you want to work for this company • Try out the STAR method (Situation, Task, Action, Result) • Dress appropriately • Mind your body language: smile, firm handshake, relax and breathe • Listen carefully to the questions of the recruiter: stay calm and take your time PwC 25
  • 26. Q&A PwC 26
  • 27. Where to find further information • Stay informed about our jobs and recruitment events on www.careers.pwc.be • Apply at PwC! Selection Days every week: www.selectiondays.be PwC 27
  • 28. Good Luck! © 2010 PricewaterhouseCoopers. All rights reserved. “PricewaterhouseCoopers” refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and PwC independent legal entity. 28