The document introduces QNET's new Help Centre location in the customer support section of its Virtual Office dashboard. It explains that users can search the Help Centre database for articles, find links to relevant search results, and contact support if answers are not found by submitting an online form, emailing, or calling the support phone number.

1. 11
Help Centre
Walkthrough
20.03.2014

2. 2
New location
QNET’s
award
winning
customer
support is
now under
Help Centre
in the main
navigation of
your Virtual
Office
dashboard.

3. 3
Enter the subject of your query
First, search
the Help
Centre for
articles
matching
your query.
Our database
will grow over
time.

4. 4
Find the answer
Links to
articles
containing
your
search
query

5. 5
Seek further assistance
Back to list of
found articles and
to search again;
or contact us for
further
assistance.

6. 6
Seek further assistance
The new
contact us
form looks like
this.
This replaces
the CRF form
in the footer of
your Virtual
Office.

7. 77
After trying the Help Centre, there are three ways to
contact us for further assistance:
1. Submit a Contact Us form
2. Email us on global.support@qnet.net
3. Phone us on +60 3 7949 8288
3 ways to contact us