After years of analysing business data through downloaded Excel spreadsheets, EAT found its employees would often be trying to analyse data in retrospect, and from different figures. It therefore needed a unified, real-time system that could help it keep up with the constantly changing consumer and retail marketplace. EAT deployed QlikView across its organisation. The tool is now at the heart of all business decisions.

1. QlikView | Customer Success Story | EAT.
QlikView business discovery Customer Name
EAT.
helps EAT digest data Sector
Consumer Products, Retail & Distribution
Industry
“QlikView has quite simply transformed the way we digest data. Consumer Products
The tool has opened our eyes to what we can achieve with our Function
Executive, Finance, Human Resources, IT,
information and has proved that seeing really is believing. At Marketing, Store Operations, Research &
EAT, everyone lives and breathes the solution, no matter what Development, Sales, Service & Support,
Quality Improvement, Supply Chain
department. We can’t even fathom how we made decisions
Geography
before it!” London, United Kingdom
Rene Batsford, Head of IT, EAT
Challenges
After years of analysing business data through
downloaded Excel spreadsheets, EAT found
its employees would often be trying to
analyse data in retrospect, and from different
figures. It therefore needed a unified,
Overview landscape can change quickly, with real-time system that could help it keep up
EAT is one of London‟s most successful specific product popularity altering due to with the constantly changing consumer and
retail marketplace.
high street food retailers. With over 100 anything from competitor deals to the
stores, the chain sells a range of food and weather. The company therefore needed a Solution
drink items and prides itself on making its system that could be used across the EAT deployed QlikView across its
food fresh in store every day. business to give managers instant access to organisation. The tool is now at the heart of
easily digestible information in real-time. all business decisions.
Benefits
Rene Batsford, Head of IT at EAT • EAT has significantly improved inventory
comments, “We wanted a business management
intelligence solution that could provide us
• Staff labour allocation is now based on real
with the data we needed in a meaningful, time store needs EAT can now hone in on
rapid way, so that we could take action to individual staff performance to understand
any changes not only within the same day, trends and execute improvement tactics
but within the hour. This meant finding a
• All employees have unified access to
system that, rather than being „up-to-date‟, information
was able to provide data right up to that
very minute. After carrying out a review of • Increased overall efficiency and cost savings
across the business
the market, we found the QlikView
Business Discovery platform perfect for Data Source Systems
our needs.” Database: Excel
EAT has now undergone a company-wide
deployment, with the tool being used
Challenges across all functions of the business – from
Prior to deploying QlikView, EAT relied on HR to IT, finance and sales departments,
Excel to carry out any data analysis. Not inventory management, and even in food
only did this mean trawling through production. Rene continues, “It was
numerous spreadsheets to locate specific important to us that everyone could use the
information, but having to download the data tool, so that we could combine information
off the system to share with teams was both from the different departments within the
time consuming and led to issues when organisation. The deployment took 2
different employees ended up working from weeks and has already overhauled the way
various versions of the „latest‟ information. we‟re using our information.”
This was especially problematic as, in the
competitive food and drink industry the

2. QlikView | Customer Success Story | EAT.
“Each department now has access to their QlikView has also proven useful for
own individual dashboards, so directors are ensuring that all stores are adequately
provided with all necessary information, manned. With its ability to show store
2 weeks to develop an
whether drilling down into the least performance right up to the minute, regional
profitable products or most successful managers are able to see if any are application
members of staff. As all data is in real-time, particularly busy, yet short-staffed, and
it is consistent across the business so the HR compare with any other outlets in the local
department can be analysing the very same area that may be overstaffed, yet selling
data as IT or Finance, to harness their own slowly. As Rene explains, “We can take the
insights.” information comparing levels of staff with
sales for each different store and use it to
Benefits reallocate our workers so that each EAT
QlikView is already being used to improve store is adequately manned to deal with the
the company‟s sales performance through level of custom it is receiving. This means
basket analysis. Using QlikView‟s powerful that we can both guarantee good customer
in-memory search functionality, EAT is able service and drive maximum efficiency from
to manipulate data right down to each our employees at any given time.”
individual purchase and, as such, can carry
out analysis of items that are frequently QlikView has become so useful to EAT that
bought together to make informed decisions the company considers it as providing „the
on future product development and sales. big picture‟ for all their data and is planning
to equip its field workers with Windows
“The ability to drill down through our data Tablets to make sure they can all take
and see what each individual is buying in advantage of the tool‟s in-memory data
real-time has been a massive help,” storage. This will ensure they have access to
continues Rene. “We obviously want to the latest business information no matter
maximise our sales as much as possible and where they are, to use data insight to truly
doing this gives us intricate knowledge of the make a difference to the business.
best product combinations. For example, we
could find out that a latte and croissant might
be more profitable together than as
standalone products and up-sell or position
them in store accordingly.” As the majority
of the products EAT sells only have a one
day shelf life, the tool also helps the
company to make important decisions
regarding inventory, so they can see
immediately where one store might require
more of one product, while another rarely
sells and would be more viable to be
discontinued.
“We needed a solution that could cut across all functions of our business and provide all
members of staff with unified and relevant data. QlikView has had the full business buy-
in. Its ability to provide information in real-time made it the perfect tool for us to make
crucial decisions across the business, from HR and staffing right down to the most
successful products.”
Rene Batsford, Head of IT, EAT
© 2011 QlikTech International AB. All rights reserved. QlikTech, QlikView, Qlik, Q, Simplifying Analysis for Everyone, Power of Simplicity, New Rules, The Uncontrollable Smile and other QlikTech products and services as well as their
respective logos are trademarks or registered trademarks of QlikTech International AB. All other company names, products and services used herein are trademarks or registered trademarks of their respective owners.
The information published herein is subject to change without notice. This publication is for informational purposes only, without representation or warranty of any kind, and QlikTech shall not be liable for errors or omissions with
respect to this publication. The only warranties for QlikTech products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be
www.qlikview.com
construed as constituting any additional warranty.