2. Contents
Management Summary 3
Real Estate Management at
Credit Suisse Group (Switzerland) 6
Environmental Management System 8
Energy and Water 10
Energy Model: New Universal Target Agreement 13
Energy Portfolio Analysis 15
Waste and Materials 16
Chemicals, Coolants and Extinguishing Agents 18
Communication and Training 20
Glossary 22
3. Management Summary
In 2004, Credit Suisse Group developed One path in this strategy is optimizing Another path on the route to greenhouse
a new sustainability strategy. For the area operations in the company’s physical gas neutrality is the substitution of energy
of in-house environmental management, premises. A core element in this regard types. Operational optimization measures
striving for greenhouse gas neutrality has is a new tool to quantify energy consump- often have a positive impact on costs,
been defined as the main objective. The tion, thereby providing the means to con- and the resulting savings can be re-
first step in that direction was the formu- duct an energy portfolio analysis. It will invested, for example, in products with
lation of a multi-level strategy which, in thus be possible to depict the energy sustainable added value. In this area,
2006, focuses on achieving greenhouse footprint of each building. This strategic Credit Suisse Group purchased 7.41
gas neutrality for all operations within tool can be used to identify the properties GWh of certified renewable power in
Switzerland (including air travel). Green- with the greatest need for improvement. 2005, making it the second-largest con-
house gas neutrality for all operations On-site visits will provide closer inspec- sumer of renewable power in Switzer-
group-wide is scheduled to be incremen- tion of selected buildings and promising land. This represents more than 4 per-
tally achieved by 2012 at the latest. improvement measures will be proposed. cent of the total power consumption of
Credit Suisse Group in Switzerland.
3
4. Energy Consumption trends almost 2 percent. Electricity made up on a structured analysis process to as-
In 2005, there was a noticeable consoli- about three quarters of this total. The sess which properties have the greatest
dation in employee office utilization. This increase in total energy costs is due need for improvement in reducing energy
was the result of a 2-percent reduction in primarily to significantly higher oil and consumption and the analysis in turn in-
net office space utilization and a 7-per- gas prices. Heating costs rose by about volves an on-site energy audit.
cent increase in the number of Credit 1 million CHF, while expenditure on
Suisse Group employees in Switzerland electricity was reduced by 0.2 million The Zurich-based bulk energy consumer
occupying buildings operated by MIBAG. CHF and water by as much as 0.3 mil- association “Energie-Modell Zürich” final-
lion CHF. ized a new universal target agreement
Total energy consumption increased from during 2005. In terms of this agreement,
273 GWh in 2004 to 277 GWh in 2005, Main areas of Focus in 2005 Credit Suisse Group will be assessed ac-
of which 173 GWh result from electricity In 2005 Credit Suisse Group, together cording to energy efficiency targets and
and 104 GWh from heating. with MIBAG, developed a tool to catego- reduced CO2 fuel intensity. This energy
rize the company’s buildings in terms of efficiency certification must be effected
Overall energy costs rose by 0.5 million their energy profile. The application is by Credit Suisse on an annual basis.
CHF to 30.2 million CHF, an increase of termed energy portfolio analysis. It relies
Changes to Federal legislation on chem-
icals resulted in a range of implementa-
tion provisions, which came into effect on
Mandate base data 2003 2004 2005 Change
2004–2005 August 1, 2005. The changes, for ex-
Number of buildings/portions of buildings 406 392 382 –3% ample the labeling of chemicals with new
Surface (m2 ECF) 1 383 672 1 362 891 1 339 500 –2% warning symbols in place of the old poi-
Number of employees (in 100% positions) 1) 20 967 20 113 21 604 7% son classifications, required adjustments
m2 ECF/employee (100% positions) 66 67.8 62 –9% in the database. The specialists and line
managers affected at Credit Suisse
The number of employees refers only to buildings in the MIBAG mandate
1)
Group, MIBAG and external partners
have received intensive training in the
absolute volumes unit 2003 2004 2005 Change
(rounded off) 2004–2005 new chemical legislation.
Total energy consumption GWh 279 273 277 1%
– Power GWh 174 168 173 3% The Environmental & Energy Services
– Heating GWh 105 105 104 –1% team at MIBAG has been expanded with
Water m3 634 000 582 000 606 000 4% the addition of further skilled personnel,
Waste t 6 060 5 595 5 594 0% especially in the field of building control
Chemicals l 87 500 95 200 101 500 7% systems.
Coolant lost kg 563 469 538 15%
Extinguishing agents lost kg 0 0 768
absolute energy consumption
300 8000
7000
250
6000
200
Energy (GWh)
HDD (Zurich)
5000
150 4000
3000
100
2000
50
1000
0 0
2001 2002 2003 2004 2005
n Total n Power n Heating HDD (right scale)
4
5. Credit Suisse Group adapted its power the specialist unit serve as the global
Validation by SGS
mix a few years ago in favor of electricity competence center for managing and
from certified renewable sources (also coordinating the international operational
“We have examined the data concept under-
termed “green power”). In the year under ecology activities of the company. This
lying the data and evaluations as well
review, the company increased its con- office will have to work closely with spe-
as the accuracy of the claims in the current
sumption of green power certified under cialists and line managers in the major
report and, where necessary, reviewed
the naturemade star label by more than international centers.
the evidence. According to our assessment,
6.5 GWh compared to 2004, resulting in
the report provides an accurate reflection
a total of 7.41 GWh. MIBAG’s Environmental & Energy Ser-
of the effective conditions and the operation-
vices team will undertake an energy audit
al environment pertaining to Credit Suisse
outlook for approximately thirty buildings in order
Group (Switzerland) properties managed by
Within the framework of the new One to determine building-specific potential for
MIBAG.”
Bank strategy at Credit Suisse Group, improvement. This operational optimiza-
there has also been a reorganization of tion is one of a range of measures de-
SGS
the duties and responsibilities in the area signed to achieve the targets in the new
Société Générale de Surveillance SA
of operational environmental manage- Energie-Modell Zürich universal target
July 2006, Dr Erhard Hug
ment. One innovation will see the head of agreement.
Key figures for energy and water 1) unit 2003 2004 2005 Change
2004–2005
Power per surface unit kWh/m2 ECF 126 123 129 5%
Power per employee kWh/MS 8 322 8 349 7 990 –4%
Heating per surface unit (effective) kWh/m2 ECF 76 77 78 1%
Heating per surface unit kWh/m2 ECF 78 79 75 –5%
(HDD-adjusted to 1998)
Heating degree days (Zurich) HDD 3 372 3 324 3 484 5%
Water per surface unit l/m2 ECF * year 458 427 452 6%
Waste kg/MS 293 278 259 –7%
In accordance with VfU 2005 methodology, concerning property managed by MIBAG
1)
Specific energy and water consumption
160 500
450
140
400
Energy (kWh/m2 ECF)
120
Water (l/m2 ECF)
350
100 300
80 250
200
60
150
40
100
20 50
0 0
2001 2002 2003 2004 2005
n Power n Effective heating n Heating HDD-corrected Water (right scale)
5
6. Real Estate Management at Credit Suisse Group
(Switzerland)
For the purposes of this report, the
phrase “Credit Suisse Group” shall al-
ways designate the full scope of the
MIBAG mandate.
Scope of the Report
This report describes and analyzes the
environmental aspects of the 382 Credit
Suisse Group (Switzerland) properties
throughout the year, including the head-
quarters of Winterthur Insurance and the
training center in Diessenhofen. The re-
port does not cover the regional offices
and agencies of Winterthur, Credit Suisse
Group ATMs, or properties newly occu-
pied or released. In terms of content, the
MIBAG mandate has the same scope as
in the previous years.
Changes in Relation to 2004
The space utilization strategy aims to
concentrate on larger buildings and has
resulted in a reduction in the number of
buildings under management for the
fourth year in a row. Thirteen buildings or
portions of buildings have been eliminated
while three new buildings have been add-
ed to the portfolio. This is equivalent to a
reduction of 3 percent in the overall port-
folio. The effective reduction in surface
area was a little less (2 percent) because
some of the eliminated properties were
smaller buildings. The current surface area
The Corporate Real Estate & Services under management in the 382 buildings
unit is responsible for the management amounts to 1.34 million square meters of
of Credit Suisse Group premises used for energy-consuming floor space (ECF).
operational purposes in Switzerland. The
core responsibilities of this unit embrace For the first time since 2002, the com-
all aspects relating to buildings and of- pany has seen an increase in the number
fices as well as all construction projects, of full-time positions. The total of 21,604
which are coordinated by the property full-time employees represents an in-
managers. Operational ecology and en- crease of 7 percent in relation to 2004.
ergy issues are handled in collaboration
with representatives from the internal data Capture
specialist unit for operational environ- The data capture tools in use continue to
mental management and energy. be effective. The central recording of en-
ergy figures generates a significant array
Credit Suisse Group (Switzerland) has a of data, and it was once again possible to
property management contract with reduce the proportion of estimated data.
MIBAG, which is responsible for operat- 97 percent of heating data was based on
ing and maintaining the company’s build- effective usage in the year under review.
ings. A core function contained in this For the first time, the data capture team
contract is the production of an annual also handled power records and in this
report covering the relevant energy and category a full 99.5 percent of data was
materials consumption (i. e. the present based on effective usage, representing a
report). very high level.
6
7. Environmental assessment In assessing the contribution to climate nificantly and data quality has improved
An environmental assessment was con- change, the impact of ozone-depleting further.
ducted to establish the environmental substances also increased strongly, rep- n The new portfolio analysis procedure
impact and volume ratios of the individual resenting 12.2 percent of the total. How- to assess buildings in environmental
components. The study took the form of ever, heating continues to dominate with terms has been successfully deployed
an environmental performance evaluation an impact ratio of 50.3 percent due to in the assessment process.
using the methodology of environmental the high contribution of oil and gas as n Due to the addition of further skilled
impact points and the contribution to cli- energy sources. The increased propor- personnel the Environment & Energy
mate change calculated in terms of CO2 tion of green power has also reduced Services Team at MIBAG was able to
equivalents. the impact of power in this category, increase its field of competence sig-
showing a drop compared to 2004. nificantly.
An examination of the environmental im- Power now only represents 34.3 percent
pact points (see graph) shows that power of the total, followed by waste and water, weaknesses
has the largest impact at 55.5 percent. A both of which make up a negligible pro- n Although already well established, the
comparison of the environmental per- portion in this category. data capture tool could not be fully
formance evaluations for 2004 and 2005 adjusted as desired.
shows that the relative amount repre- Strengths
sented by power has fallen by about 6 n Further efforts in the area of chemicals next Steps
percent, despite an overall 3 percent in- have resulted in the standardization of n Energy audits will be effected, based
crease in consumption. This is due to the product names and the product catalog on the new portfolio analysis proce-
strong increase in the proportion of green has been significantly reduced. dure.
power utilized. However, it must be noted n Central data capture and management n The Energy and Materials Report will
that the reduction of the impact of elec- has increased the scope of data sig- be extended to cover the international
trical power by 16 percent compared to property portfolio.
2004 is also a function of the increased
impact of ozone-depleting substances Environmental impact 1)
(Environmental impact points EIP ’97, change compared to 2004)
which rose by 21.6 percent. The biggest
impact in this category was halon. During
Ozone-depleting Power 55.5% (–16%)
the reporting year there was an acciden-
substances 21.6% (+21%)
tal release of halon due to leakage. Halon
has up to ten times the depleting effect
on ozone per kilogram of coolant R12
Waste 5.5% (–1%)
and up to one hundred times the effect
per kilogram of R134a. Current legisla-
Water/sewerage 3.8% (–1%)
tion allows the deployment of halon for
fire-fighting purposes in existing facilities
Heating 13.6% (–3%)
for the interim. The very high impact of
this specific incident has shifted the
weighting of the other components in the
environmental performance evaluation. Contribution to climate change 1)
(CO2-equivalents defined by VfU 2005, change compared to 2004)
Heating represents 13.6 percent of the
total followed by waste at 5.5 percent
Ozone-depleting Power 34.3% (–5%)
and water at 3.8 percent.
substances 12.2% (+10%)
Waste 2.5% (0%)
Water/sewerage 0.7% (0%)
Heating 50.3% (–5%)
Based on presumed power mix: 60% hydroelectric power, 20% nuclear power, 20% imported power (UCTE)
1)
7
8. Environmental Management System
In 1997, Credit Suisse Group was the On the basis of annual monitoring audits,
first bank internationally to receive ISO the external certification agencies have
14001 certification for its environmental reaffirmed the ISO 14001 conformity of
management system, which since has the environmental management systems
been steadily further developed. The of Credit Suisse Group and MIBAG re-
environmental management system con- spectively in 2005.
trols the allocation of responsibilities,
procedures and guidelines necessary to Credit Suisse Group and MIBAG have
implement the company’s operational en- developed and implemented a collabora-
vironmental policy. tive model within the framework of oper-
ational environmental management. In
ISO 14001 certification was awarded to terms of this collaboration, MIBAG’s En-
MIBAG (the external company respon- vironmental & Energy Services team
sible for property management) in 2003. serves as the interface between Credit
This enabled a more systematic incor- Suisse Group and the line organization at
poration of environmental issues into MIBAG. In addition, the working group
the processes and activities of MIBAG, “Caterer & Umwelt” is responsible for
which in turn benefited the environmen- the coordination of the restaurant pro-
tal management system at Credit Suisse viders in terms of their operational ecol-
Group. ogy activities.
Organization of Environmental Management
Credit Suisse Group Environmental objectives and implementation
environmental guidelines programs Specialist units and line
management Defined in mandate Defined in coordination management at Credit
Environmental policy contract meetings between Credit Suisse Group and
Greenhouse gas Suisse Group and MIBAG MIBAG, external providers
neutrality strategy
Monitoring and audits
Energy and
Materials Report, audits,
property master data
sheets
Conformity with Environmental Legislation (Legal Compliance)
In terms of the ISO14001 re-certification which apply to operational procedures are
process for Credit Suisse Group in known and followed and any disparities
2006, MIBAG has been mandated to audit are actively addressed. In 2006, MIBAG’s
compliance with environmental legisla- Environmental & Energy Services Team will
tion in Credit Suisse Group properties used assess approximately 80 buildings using a
for operational purposes in Switzerland. comprehensive checklist and compile a
In detail, this audit will make sure that the report detailing the outcomes and necessary
environmental laws and ordinances corrective measures.
8
9. The head of the specialist unit for opera- Strengths
tional environmental management and n The specialist units and line manage-
the officer responsible for the specialist ment affected are informed in advance
energy unit at Credit Suisse Group meet of changes to environmental legisla-
at regular intervals with MIBAG to coor- tion and of the impact relevant to
dinate and define the program of mea- them.
sures required to ensure the compliance
with the annual targets. The program is weaknesses
implemented via projects and training n It was not possible to increase the
courses. The coordination meetings are number of training courses.
also used to discuss the implementation
status and, where necessary, to make next Steps
adjustments. n Re-certification of Credit Suisse Group
for ISO 14001 in 2006.
The Environmental & Energy Services n Re-certification of MIBAG for ISO
team at MIBAG is responsible for moni- 14001 in 2006.
toring and managing the flows of energy
and materials at the individual properties.
In addition, the team is also responsible Environmental taxes
for achieving the targets defined in the
contract with Credit Suisse Group. The From the Energy and Materials Report 2004 Narrow Definitions vs. General Environ-
team supports and audits the responsible […] the Federal Council decided to initiate a mental taxes
operational specialist units and line man- CO2 incentive tax on fossil fuels from January Narrowly defined environmental taxes are
agement as well as external suppliers. 2006. The proposed tax will be at the rate of designed to achieve some specific form
35 CHF per ton of CO2. […] of environmental protection, e. g. the capacity-
The effective consumption of energy linked levy on heavy goods vehicles (LSAV/
(power, heating and water) and materials In the spring session of 2006, the National RPLP) or the levy on volatile organic
(waste products, chemicals, coolants, Council voted against the introduction of compounds (VOC/COV). General environ-
etc.) is recorded and analyzed. This data a climate tax on fuels and instead supported a mental taxes, however, target aspects
serves as the basis for the annual Energy CO2 tax. In the first phase of launching the which affect the environment but are not in-
and Materials Report and is the foun- new tax, it will be levied at a rate of 12 CHF troduced explicitly to improve environmental
dation for determining optimization mea- per ton of CO2 or 0.03 CHF per liter of quality. Their application is intended to
sures. heating oil. If CO2 emissions have not reduced achieve other ends. One example of this is
by 15% by 2010 (i. e. below the level for the tax on gasoline. Half of the revenue
2005 was once again characterized by 1990), the tax will be raised to 36 CHF per collected is dedicated to road maintenance
project-oriented cooperation between ton or 0.09 CHF per liter of heating oil. and the rest is allocated to the general
Credit Suisse Group and MIBAG. Focus The revenue raised via the tax will be refunded expenditure budget.
areas for the year included the new ordi- in full to the population and the economy.
nances for waste processing and the
new legislation on chemicals, implement-
ing the portfolio analysis necessary to
categorize properties in terms of their
energy profile, energy-related building
audits, and preparations for the hygiene
inspection in terms of SWKI Guideline
2003-5. In the area of conformity with
environmental legislation, up-to-date in-
formation was produced for various
issues and made available to the officers
responsible.
9
10. Energy and water
Total Credit Suisse Group energy con- cantly colder. The number of heating de-
sumption increased from 273 GWh in gree days (the measure of demand for
2004 to 277 GWh, representing growth energy to generate heat) for 2005, ad-
of 1 percent. Water usage rose from justed to reflect the value for Zurich, was
582,000 to 606,000 cubic meters. In almost 5 percent higher than in 2004.
absolute terms, consumption in the three
energy classes developed as follows: These influencing variables explain the
overall development of power and water
n Electricity consumption increased by consumption to a large extent. The lower
3%. heating consumption reflects the strong-
n Heating consumption dropped by 1%. er impact of the reduction in surface area
n Water consumption increased by 4%. compared to the rise in heating degree
days.
General development
Credit Suisse Group has seen a densifi-
cation of employee office utilization in pilot project: Credit Suisse Group
comparison to 2004. The number of Greenhouse Gas neutrality Strategy
properties covered by the MIBAG man-
Over the past 18 months, as part of a
date fell from 392 to 382, with a drop in
“Greenhouse gas-neutral Switzerland” pilot
energy-consuming floorspace (ECF)
project, Credit Suisse Group has developed
from 1.36 to 1.34 million square meters.
a multi-phase strategy for reducing the
At the same time, the number of employ-
greenhouse gases it emits in Switzerland.
ees increased by 7 percent, or 1,491 full-
The bank has cut its greenhouse gas
time positions to a new total of 21,604
emissions through improvements to oper-
employees.
ating and maintenance procedures by
applying the “Minergie” standard to newly
The summer of 2005 was mild and thus
built or converted premises and by sourcing
similar to the summer of 2004. In con-
a higher proportion of green power. The
trast, the winter semester was signifi-
remainder is offset by emission reduction
certificates. As of 2006, therefore,
Credit Suisse is the first major corporation to
Energy and water unit 2003 2004 2005 Change neutralize all greenhouse gas emissions
consumption 2004–2005 caused by its operations in Switzerland and
Total energy consumption GWh 279 273 277 1% by its business flights out of Switzerland.
– Power GWh 174 168 173 3%
– Heating GWh 105 105 104 –1%
Water 1000 m3 634 582 606 4%
Key figures for energy and water 1) unit 2003 2004 2005 Change
2004–2005
Power per surface unit kWh/m2 ECF 126 123 129 5%
Power per employee kWh/MS 8 322 8 349 7 990 –4%
Heating per surface unit (effective) kWh/m2 ECF 76 77 78 1%
Heating degree days HDD 3 372 3 324 3 484 5%
Heating per surface HDD-cor- 78 79 75 –5%
(HDD-corrected to 1998) rected/m2 ECF
Water per employee l/MS * day 121 116 112 –3%
Water per surface unit l/m2 ECF * year 458 427 452 6%
In accordance with VfU 2005 methodology, concerning property managed by MIBAG
1)
10
11. Power Heating
In absolute terms, Credit Suisse Group In absolute terms, heating energy was
power consumption increased from 168 reduced from 105 GWh to 104 GWh.
GWh in 2004 to 173 GWh in 2005, rep- Uetlihof, which is a major consumption
resenting growth of 3 percent. Power point, produced about 3.2 GWh more
utilization per square meter of energy- heating energy from its heat recovery
consuming floorspace rose by 5 percent plant (heat captured as a byproduct from
while the effective value per employee cooling) in comparison to 2004, resulting
fell by 4 percent. The average energy ef- in lower consumption of natural gas.
ficiency per person has therefore im-
proved. The computer centers used 57 Consumption per square meter of energy-
GWh in the year, making up almost one consuming floorspace for all properties
third of the total consumption. Compared rose modestly to 78 kWh/m2. However,
to 2004, power utilization by the com- if one considers the long-term average in
puter centers grew by nearly 2.4 GWh or comparison to 1998 (HDD-corrected),
more than 4 percent. this figure dropped from 79 to 75 kWh/
m2 representing a decline of 5 percent.
One reason for the increase in effective In comparison to 2004, the number of
power usage is the fact that the cogen- heating degree days rose by 5 percent
eration heating plant at Uetlihof produced (based on consumption in the city of Zu-
1.5 GWh less power than in 2004. In ad- rich). The rise in heating degree days
dition, the inclusion of Swisscard (credit would have resulted in increased abso-
card operations) with several hundred lute heating consumption if the energy-
employees in the Horgen premises re- consuming floorspace had remained the District heating transfer unit
sulted in a significant increase in the de- same. However, the reduction in surface
mand for electricity. Furthermore, the 7 area has eliminated this increase.
percent increase in employees also
boosted power utilization. Due to the Gas remained the dominant source of
densification of employee office utiliza- heating energy with a share of 54 per-
tion, the specific use of power grew by cent, while heating oil (26 percent) and
five percent from 123 to 129 kWh/m2 of district heating (19 percent) were less
energy-consuming floorspace. significant sources. Only 1 percent of the
total was unidentified. In comparison to
Further Growth in Green 2004, this saw a shift from gas to district
Power Consumption heating in the order of about 3 percent
In 2005, Credit Suisse Group once again for 2005.
utilized 0.31 GWh of solar-generated
power in terms of a bundling agreement. Heating sources 2005
(Change compared to 2004)
The company added 5 GWh of hydro-
electric power and 2.1 GWh of renew-
Mixed source from the three District heating 19% (+3%)
able power from SIG Vitale Vert in the
other categories, non-
Geneva region. In total, therefore, Credit classificable 1% (0%)
Suisse Group used 7.41 GWh of green
Gas 54% (–3%)
power in 2005. All power sourced in this
Oil 26% (0%)
way is naturemade star certified. This
label identifies renewable power sources
which are measured in terms of strict
environmental criteria. This makes Credit
Suisse Group the second-largest con-
sumer of green power in Switzerland and
the company plans to expand its use of
green power in future years.
11
12. water and implemented by the specialist team
In absolute terms, water consumption in- in the Corporate Real Estate & Services
creased from 582,000 m3 in 2004 to unit at Credit Suisse Group. The services
606,000 m3 in 2005. This translates into of MIBAG are used where necessary in
an increase of 4 percent and was primar- this regard. Smaller refurbishment and
ily the result of the 7-percent growth in operational optimization projects are the
employee numbers and the greater uti- responsibility of MIBAG.
lization of water due to more demand for
air conditioning. The amount of energy saved and energy
efficiency achieved is reported in detail
In 2005, all Credit Suisse Group prem- annually in order to be able to track the
ises used for operational purposes were targets of Credit Suisse Group and
fitted with water-savings valves where MIBAG in terms of energy. In particular,
technically possible. The manufacturer this data is used to confirm targets made
projects the anticipated savings in terms in terms of “Energie-Modell Zürich”. In
of water and energy at 50 percent. 2005, Credit Suisse Group achieved en-
ergy savings of 1.9 GWh through various
Refurbishment and Energy refurbishment and conversion projects;
Optimization Projects similar projects under the supervision of
With a property portfolio of almost 400 MIBAG also achieved savings of 1.9
operational buildings in Switzerland, GWh. Measures taken in the catering
Credit Suisse Group is faced with medi- services achieved energy savings of 0.14
um or large refurbishment projects on an GWh, while savings in the IT facilities
annual basis. Such projects are planned amounted to 0.26 GWh.
Desuperheater built into cooling plant as
operational optimization measure
Scarce Resource: water
Water is essential for life and is one of the nately, of the current population of 6.2 billion
most important natural resources. Interna- people, about 1.1 billion still have no access to
tional consumption of water continues to rise clean drinking water and 2.4 billion people
while freshwater reserves are already over- have no access to proper sewerage services.
exploited. In addition, water reserves are unevenly
Although 70 percent of the surface of the distributed in relation to population. This is
planet is covered with water, only 2.5 of especially the case in Eurasia, where the
this is freshwater and hence usable. Of this availability of water in comparison to the
total, only one fortieth is actually available human population is only about 60%. If the
to us. One must remember that of this 2.5 global population continues to grow at
percent total which is freshwater, 69 per- projected rates, it will have reached 9.1 billion
cent is in the form of ice, making the situation by 2050 in comparison to the current figure
a little more dramatic. 31 percent of the of 6.5 billion. This will place even greater
remaining reserves are in the form of ground strain on water resources.
water, which is located up to 4,000 meters International companies in particular have a
deep and can remain underground for up to responsibility to adopt sustainable practices in
1,400 years. Rivers and lakes make up relation to water usage in their value chains.
only 0.3 percent of all the freshwater on the
planet. Source: Daniel R. Meyer, Umwelt Perspek
Drinking water is an essential resource for our tiven, no. 2, April 2006
lives, but it is also in short supply. Unfortu-
12
13. Energie-Modell Zürich: New Universal Target Agreement
The objective of the “Energie-Modell Zürich” is to set voluntary targets for improving
energy efficiency and thereby reducing CO2 emissions. In 2005, a new universal tar-
get agreement was reached between eight cantons, the city of Zurich, the energy
agency representing business interests (EnAW/AEnEC) and the bulk energy con-
sumer association “Energie-Modell Zürich”. The focus of the new agreement has been
shifted beyond Zurich and embraces all the Swiss locations of members. In addition to
Credit Suisse Group, the “Energie-Modell” includes 15 other companies from the com-
mercial, financial services and industrial sectors. Winterthur (the insurance operation of
Credit Suisse Group) has pursued its own separate universal target agreement and is
now an independent member of “Energie-Modell”. As the mandated property manager
of Credit Suisse Group, MIBAG has also signed the universal target agreement. All
buildings and facilities covered by the agreement, which are located in cantons that
have applicable regulations for bulk energy consumers, are released from the detailed
provisions of the cantonal energy legislation. “Energie-Modell” members also benefit
from an intensive exchange of experience.
In concrete terms, the group’s objectives are as follows:
n To raise energy (power and fuels) efficiency by 16.5 percent in comparison to the
index year (2000) by 2012. In addition, individual targets are set for each member.
n To reduce the CO2 impact of fuels by 24.6 percent in comparison to the index year
(2000) by 2012.
Member companies have agreed to take active steps to improve their own parameters
so that the group target as a whole is achieved. As long as the group target is achieved,
there is no individual obligation to reach company-specific targets. In order to reach the
agreed targets, the measures implemented are reported by members on an annual
basis and the savings achieved are put in comparison to the targeted reductions. If the
group target is missed for two consecutive years, the universal target agreement will
be regarded as unfulfilled. Individual members can be expelled if they do not meet their
obligations toward the group. Companies that leave or are expelled from the group will
then become subject once more to the applicable regulations under cantonal energy
legislation.
The measures taken by Credit Suisse Group applicable for 2005 were as follows:
n Refurbishment of buildings and technical facilities, for which Credit Suisse Group
itself is responsible.
n Refurbishment and energy optimization measures accounted for by MIBAG.
n Optimization of the catering services and the IT facilities.
n Purchase of certified green power, which qualifies as improved efficiency.
Credit Suisse Group is able to report that it has already out-performed its annual tar-
gets in terms of its contribution to the “Energie-Modell” group targets.
13
14. The following list highlights some of the ply pricing from Swisspower, which drops
projects completed by Credit Suisse marginally on an annual basis until 2007.
Group in 2005: Heating costs went up by 17 percent and
n MINERGIE refurbishment at Rue du are thus significantly higher for 2005. In
Lion d’Or 5–7 in Lausanne, certified in real terms, this translates to an increase
December 2005 of almost 1 million CHF for heating costs.
n Replacement of the UPS installation in The main reason for this is the rising price
the Uetlihof computer center in Zurich of fossil fuels. Water consumption costs
(anticipated annual savings: 1,051 fell by 13 percent in the reporting period.
MWh) In the city of Zurich, however, 2005
n Refurbishment of the façade, roof, prices were higher for sewerage services
ventilation and cooling systems and in the operational properties.
lighting at Bahnhofplatz 1 in Baden
(500 MWh) Strengths
n Refurbishment of the cooling system n Consumption of certified green power
at Bahnhofstrasse 53 in Zurich (68 rose by more than 6.5 GWh in com-
MWh) parison to 2004 and amounted to a
n Replacement of the ventilation, cool- total of 7.41 GWh.
ing and heating systems at Bahnhof- n Refurbishment and optimization mea-
strasse 20 in Aarau (66 MWh) sures resulted in energy savings of 4.2
GWh.
Examples of MIBAG energy-optimization
projects in 2005: weaknesses
n Optimization of ice storage and venti- n Power costs increased again in 2005,
Distributors in heating center
lation systems at Rue de Lausanne this time by 3 percent. Water costs
11–19 in Geneva (120 MWh) rose by 4 percent.
n Optimization of ventilation system at n In the area of operational optimization
Route de Chancy 59 in Petit-Lancy and investments, energy-related meas-
(70 MWh) ures have not yet resulted in a reduc-
n Replacement of cooling and heating tion of overall consumption and are
systems at Bahnhofstrasse 17 in Zug more than cancelled out by other fac-
(60 MWh) tors, especially the increase in the
n Replacement of heating system at number of employees and greater
Avenue d’Ouchy 52 in Lausanne (50 consumption by the computer cen-
MWh) ters.
Costs next Steps
The overall cost of energy supplied in the n An energy portfolio analysis will be
form of power, heating and water rose by undertaken to produce an energy audit
almost 2 percent to 30.2 million CHF. Of for about 30 buildings. This audit will
the total, 72 percent was expended on generate immediate operational meas-
power, 21 percent on heating and 7 per- ures as well as refurbishment pro-
cent on water. posals which will be reflected in next
year’s budget.
Expenditure on power fell by 1 percent
due to the contractually guaranteed sup-
Costs (million CHF) 1) 2003 2004 2005 Change
2004–2005
Power 23.2 21.9 21.7 –1%
Heating 5.1 5.3 6.3 17%
Water 2.7 2.5 2.2 –13%
Percentages in this chart are calculated on the basis of effective amounts
1)
14
15. Energy portfolio analysis
During various workshops held over the summer of 2005, the Environmental & Energy
Services Team at MIBAG together with Credit Suisse Group and an external consulting
agency developed a conceptual model for an energy portfolio analysis. The basic idea
behind such a strategic tool is to be able to quantify the energy profile of the Credit
Suisse Group real estate portfolio and thus to identify the energy footprint of each
property.
In principle, the portfolio analysis will be effected using two different valuation systems.
The first is based on static valuation, which is oriented in terms of target values and
provides a long-term comparison. The second system is a dynamic valuation method
to identify potential savings. Both valuation systems utilize the specific energy values
measured in kWh/m2 ECF. Static valuations are reflected on the property master data
sheet and integrated into the existing chart.
The dynamic valuation system goes one step further. Once properties have been clas-
sified in the portfolio matrix, the absolute consumption figures are incorporated. In
addition, extreme values for power and heating are identified and are included in the
initial assessment used to select buildings for investigation. By focusing on buildings
with high specific consumption, the investment and organization outlay required for
energy improvements can be reduced significantly.
The results from the portfolio analysis will be made available to three target groups.
n Mandate management, operational management, specialist units:
The focus here will be the portfolio as a whole and its development over the previous
years. The results from the analysis can be used to identify trends and to underpin
the Credit Suisse Group sustainability policy in the sphere of operational premises in
Switzerland.
n Officers responsible for investment and management, Credit Suisse Group
property managers, MiBaG account managers:
The focus for this target group will be the individual properties in the portfolios of
property and account managers. The objective will be to explain and track energy
consumption developments in comparison to the previous year, especially regarding
strong deviations. In addition, the information will serve as the foundation for devel-
oping measures to optimize energy consumption (refurbishment/operations/main-
tenance).
n Specialists and facility managers
The information serves to sensitize facility managers regarding energy savings in
general and also to guide the implementation of measures to reduce energy con-
sumption.
15
16. waste and Materials
ing oil) remained virtually unchanged in
comparison to 2004 at 5,594 tons. Re-
cyclable paper and cardboard made up
53 percent of this total, representing a
drop of 3 percent compared to 2004.
Rubbish remained proportionately con-
stant at around 32 percent. These two
categories made up almost 85 percent of
the total volume of waste. The remaining
materials and waste such as bulky items
and metals, fats and oils, glass, electron-
ic scrap, PET, batteries, etc. represent
small percentile proportions of the total
but some categories are significant in
terms of ecological impact and environ-
mental legislation.
developments
During 2005, the volume of waste rose
by 354 tons. The rise in this figure is pri-
marily due to the inclusion of liquid waste
and cooking oil for the first time. Devia-
tions in individual categories of waste are
mostly marginal and balance each other
out in the total figures. More noteworthy
variations were recorded for organic
waste (reduction from 82 to 46 tons) and
old oil (reduction from 18 to 2 tons).
Operational responsibility for handling Staff Catering Venues
and coordinating waste and materials The figures for staff catering venues for
rests with MIBAG for the 382 Credit 2005 were also taken from effective vol-
Suisse Group premises in Switzerland umes recorded over the year instead of
(i. e. identical system parameters as for estimated values. Excluding the two new
energy and water). Waste is separated categories of liquid waste and cooking
locally and collected and then disposed oil, the recorded volume of waste fell
of by MIBAG and specialist service pro- from 238 tons to 168 tons, representing
viders in accordance with technical and a reduction of almost 30 percent. In ac-
environmental guidelines. Potential recy- cordance with the objective of more de-
clable materials are recycled. The dis- tailed record-keeping, the volumes of
posal of confidential material and data liquid waste and cooking oil from staff
carriers, such as computer hard drives or restaurants were included for the first
CDs containing business or client data, time in 2005. The total for these two new
within Credit Suisse Group is subject to categories was 355 tons, with cooking
very stringent security provisions. oil making up 21 tons.
As for 2004, the waste disposal data is Electronic Scrap
based on MIBAG records and informa- Figures for the category of electronic
tion supplied by the companies respon- scrap were coordinated and reported via
sible for cleaning buildings, waste dis- the responsible unit at Credit Suisse IT
posal and catering. Waste volumes were Assets AG. The disposal plan for IT
recorded throughout the entire system. equipment and small parts was imple-
For the first time, staff catering venues mented in June 2005. This is based on
have recorded liquid waste and cooking the cost-effective solution developed by
oil separately. The total recorded waste the Swiss Association for Information,
volume (excluding liquid waste and cook- Communications and Organization Tech-
16
17. nology (SWICO), and regulates the re- process and is effected by the contact next Steps
sponsibilities and procedures with the persons responsible for environmental n Completing the new disposal concept,
objective of ensuring the centralized dis- issues. The delivery of consolidated including communication, and ensur-
posal of waste in accordance with tech- data to MIBAG is effected via the three ing its implementation.
nical and environmental requirements. system officers. n Carrying out training programs in staff
catering venues with the objective of
In 2005, 314 tons of electronic scrap weaknesses reducing liquid waste significantly and
were disposed of. This is significantly n Major increase in volume of electronic optimizing the purchase of goods.
more than the figure for 2004 and is scrap.
due to the increased scrapping of PCs
(instead of selling them) and the re- waste categories
placement of entire systems (trading 7000
section). Other factors underpinning the n Liquid waste and
cooking oil
increase include the replacement of 6000
n Electrical and
about 3,800 tube-screen monitors with
electronic scrap
more energy-efficient flat-screen moni- 5000 n Special and toxic
tors and the product range adjustment waste (batteries,
for office printers. microfilm-
Volume (t)
4000
chemicals etc.)
n Other recyclables
Strengths 3000
(metal, glass, PET,
n The disposal process for electronic organics etc.)
waste was fully implemented. 2000 n Bulky items
n For the first time, liquid waste and n Rubbish
n Cardboard
cooking oil were recorded separately 1000
n Paper
for staff catering venues.
0
n Collaboration with the three catering
2001 2002 2003 2004 2005
companies proved to be good. Data
quality is monitored in the operational
Key figures for waste and materials unit 2003 2004 2005 Change
2004–2005
Based on data from buildings with central waste management:
Surface 1000 m2 ECF 1 355 1 363 1 340 –2%
Number of employees MS (100%-position) 20 681 20 113 21 604 7%
1)
Absolute volumes:
Rubbish t 1 925 1 776 1 761 –1%
Bulky items t 217 257 190 –26%
Cardboard t 360 373 343 –8%
Paper t 2 963 2 766 2 632 –5%
Liquid waste and cooking oil t 355
Other recycables (metal, glass, PET, organic waste etc.) t 329 231 187 –19%
Special and toxic waste t 168 143 167 17%
(batteries, microfilm-chemicals etc.)
Electrical and electronical scrap t 97 49 314 541%
Total central waste excl. liquid waste and cooking oil t 6 060 5 595 5 594 0%
Total central waste incl. liquid waste and cooking oil t 5 949
Key figures:
Waste total 2) kg/MS * year 293 278 275 –1%
Paper and cardboard % 55 56 50 –11%
Rubbish and bulky items % 35 36 33 – 8%
Other recyclables % 5 4 3 –25%
Electrical and electronic scrap, special and toxic waste % 4 3 14 367%
Recycling proportion % 60 60 53 –12%
Total number of employees in terms of waste and materials
1)
Total central waste disposal excl. cooking oil and liquid waste
2)
17
18. Chemicals, Coolants and Extinguishing agents
Chemicals and Cleaning Materials In the reporting period, a total of 101,500
The cleaning materials and chemicals re- liters of (undiluted) product were used,
ported for 2005 are deployed primarily in representing an increase of approximate-
the areas of building cleaning, catering ly 7 percent. The increase resulted in
and technical maintenance. The largest particular from the operations in staff
proportion is used by external cleaning catering venues as well as the inclusion
companies and staff catering facilities. A for the first time of the seminar facility at
smaller proportion is deployed by MIBAG, Diessenhofen. The number of products
primarily for building maintenance. The deployed was reduced from 312 to 266,
data recording tool which proved its worth which is primarily the result of a review of
in 2004 was used once again. A signifi- the product catalog. Adjustments to EU
cant feature of this tool is the selection of norms by product manufacturers meant
products from a combined catalog, which that identical products were listed in the
also reflects the products’ characteris- catalog and it was thus possible to elimi-
tics. The catalog contains all approved nate future duplication.
products and is updated regularly.
On August 1, 2005, the restructured
Correct product deployment is moni- chemical legislation entered into force
tored in close cooperation with MIBAG along with a package of implementation
(Cleaning & Waste Disposal Services and provisions. The following issues are ad-
Environmental & Energy Services) in dressed by the new legislation: environ-
terms of environmental and health issues. mental and health safety; liberalization;
New products are assessed in advance and harmonization with EU law. The
by these two teams and then approved existing legislation on poisons and ordi-
for use. nances dealing with materials were
removed. This resulted in the elimination
During the last year, adjustments were of the listing and classification of poisons,
once again made to the list of cleaning as well as the “BAG-T” number system.
companies and the specific batch alloca- Instead, chemicals will now be identified
tions. As a result, there were some prob- in terms of warning symbols and must be
lems and additional outlay in obtaining accompanied by safety information
data (especially from companies no sheets. Consumption data for poison
longer contracted). Audits were used classes was therefore no longer provided
throughout Switzerland to ensure that the in the reporting period. The next chal-
appropriate level of service quality was lenge will be to develop a system for the
delivered. range of warning symbols, which will pro-
vide an overview of the product catalog
Chemical deployment regarding potential hazards. The safety
information sheets have been added to
100
the product catalog. Specialists and line
90
managers affected have been given ex-
Volume (in 1000 liters)
80
tensive training in the new legislation.
70
60
50
40
30
20
10
0
2001 2002 2003 2004 2005
n Building cleaning n Kitchen cleaning
n Water treatment n Solvents n Misc.
18
19. Coolants Strengths
The coolant inventory for the report year n Revision of the chemicals and cleaning
listed 524 permanent facilities. With the agents catalog, resulting in a reduction
inclusion of building access and exit of the product list.
points, this represents an increase of 25
facilities compared to 2004. The increase weaknesses
is due to the inclusion of smaller facilities n Another increase in the volume of
(containing more than 3 kilograms of cleaning agents and chemicals de-
coolant) in existing buildings as well as ployed.
facilities that resumed service. The total n Higher loss of coolants and more R22
volume of coolants increased from 19.2 cooling facilities.
tons to 20.1 tons as the inclusion of n Significantly higher loss of halon due
building access points saw the addi- to the accidental release and flooding
tion of several major facilities to the in- of a facility.
ventory.
next Steps
Reported losses increased by 15 percent n Expanding the product catalog with
from 469 kilograms in 2004 to 538 kilo- the new valuation system to reflect
grams in 2005. The losses occurred in potential hazards for the products
34 facilities. Apart from four facilities, deployed.
which made up 329 kilograms of the n Continuation of the refurbishment and
total losses, most incidents involved substitution plan for existing R22 cool-
smaller facilities. Slow leaks were the pri- ing facilities.
mary cause of most of these losses.
Coolant loss unit 2003 2004 2005 Change
2004–2005
During the year, one of the two major
R12 kg 0 60 30 –50%
R12 facilities still in operation was refur-
R22 kg 272 395 171 –57%
bished and the coolant replaced with
R134a kg 76 0 255
R22. The conversion of the last major
Misc./mixed kg 215 14 82 486%
operational facility is currently being
Total kg 563 469 538 15%
planned. The proportion of R22 coolant
Facilities Number 493 499 524 5%
increased from 6.8 tons in 2004 to 7.3
Coolant inventory t 19.2 19.2 20.1 5%
tons in 2005. A concept for the system-
atic reduction and substitution of R22
facilities is currently being developed as Coolant inventory
these facilities can only be refilled until 22
December 31, 2009. 20
18
16
Extinguishing agents (Halon)
14
Volume (t)
MIBAG currently manages 43 permanent 12
halon fire-extinguishing facilities with a 10
volume of 18.9 tons. The volume of 8
6
halon and the number of facilities under
4
management have changed. Two facili-
2
ties were made redundant, and a loss of 0
768 kilograms was recorded against the 2001 2002 2003 2004 2005
inventory totals. n R12 n R22 n R134a n Misc./mixed
During the annual audit program by the
contracted maintenance company, an
accidental loss was caused at one of the
facilities which resulted in the release of
768 kilograms of halon 1301. The Envi-
ronmental & Energy Services team re-
ported the inventory data to the Federal
reporting office on behalf of Credit
Suisse Group. The Federal office keeps
a national halon register.
19
20. Communication and training
Credit Suisse Group
internal information
The pilot project to achieve greenhouse
gas neutrality in all operational activities
in Switzerland from 2006 onwards was
the focus of an information campaign
in 2005 by the operational environmen-
tal management team in collaboration
with the Group’s environmental officers.
This resulted in an information package
addressing the Credit Suisse Group posi
tion on climate change, operational
greenhouse gas emissions, the strategy
for and implementation of greenhouse
gas neutrality. Decision-makers, special-
ist units and line managers affected were
provided with background to the project
during information sessions with the goal
of sensitizing them to the issues.
MiBaG internal information
New information documents were pro-
vided on the MIBAG intranet. These
focused on the new ordinances for han-
dling waste (VeVA) and the disposal of
illuminants and lights pursuant to changes
in the ordinance on the recycling and dis-
posal of electrical and electronic equip-
ment (VREG).
Further fact sheets provide up-to-date
information on conformity with environ-
mental legislation in the areas of new
chemical legislation, tank facilities and
coolants. In addition, fact sheets were
developed in 2005 in order to sensitize
operational managers at MIBAG and
Credit Suisse Group to the issue of as-
bestos and PCB in insulation materials.
These facilitate appropriate and pro-
active responses to situations and the
timely notification of specialists and line
managers.
20
