Aug 11 user group
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QuestionPoint virtual user group meeting, August 2011
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Aug 11 user group
- 1. QuestionPoint Virtual User Group MeetingAugust 2011 Facilitators: Carol Bonnefil Senior Product Analyst Susan McGlamery QuestionPoint Senior Product Manager Paula Rumbaugh Senior Product Analyst
- 4. Other recent enhancements: 2010-2011
- 5. What’s next
- 8. Just over 24,700 records in GKB, in 11 languagesSee the QP monthly report in the blog!
- 9. Many channels, one reference service…
- 12. Links to WorldCat Registry:Request correction if needed
- 14. Map*
- 15. Wifi Access?**Linkable to the WorldCat Registry
- 16. Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow
- 17. Link vs CopyExample: Telephone field
- 18. New map field
- 19. For more information about policy pages: Policy Page Guidelines in the QP wiki: http://bit.ly/policypageguide QP online help http://www.questionpoint.org/crs/html/help/en/profile/pr_policy_task.html Participate in Policy Page day – check QP blog for details http://questionpoint.blogs.com/
- 20. Policy Page Day, Friday, September 2 U URL: http://www5.oclc.org/Questionpoint/quality/ask.html
- 21. Other recent enhancements QP mobile: Qwidget QwidgetFacebook app Knowledge base as a web service Full transaction searching
- 22. The user experience: mobile Qwidget The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget. This example shows the Qwidget on an iPhone.
- 24. Facebook instructions Basic: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Basic_Qwidget_for_Facebook_API.docx Advanced: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Advanced_Qwidget_for_Facebook_API.docx
- 25. Open your knowledge base to your users Two methods
- 26. Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html
- 28. Advanced: KB as a web service Full documentation available on the Developers Network: http://www.oclc.org/developer/services/questionpointkb Integrate the KB into your existing syndicated search box and web page submit the search term to multiple databases at the same time via an API for each of the databases Display lists of searches that continually update such as “What were the last ten questions added to the KB?” on your web page Not as easy to implement as the Plug and Play method
- 29. Knowledge base as a web service
- 30. Search results
- 31. Full Record
- 32. Full Transaction SearchingMay 2011
- 34. Transactions owned by us, by others, by the BME, etc.
- 35. Type: Chat only, Qwidget only, e-mail only, SMS texting only
- 37. Full Question view Full Question view highlights search term Full Question view allows user to take action
- 38. Select multiple transactions to view
- 39. Viewing multiple transactions simultaneously 1 2 3
- 41. Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds
- 46. Ability to receive and process e-mail attachments: pilot
- 48. Questions, comments, suggestions? Carol Bonnefil bonnefic@oclc.org Susan McGlamery mcglames@oclc.org Paula Rumbaugh rumbaugh@oclc.org