A definitive guide to videoconferencing, telepresence,

1. A Guide to
Video Conferencing
By Questmark

2. Video Communication Devices
Infrastructure
Meeting Rooms
Telepresence
Videoconferencing solutions comes in all sorts of shapes
and sizes to fit various requirements
Personal
Hardware
Software
Services

3. As manufactured by…
(Detailed in future Guide Number 2)
(Detailed in future Guide Number 2)

4. MeetingRoom
Introducing the Products
SX20
Top of the range meeting
room system. The SX20
Comes with multiple
options to provide a flexible
solution for any meeting
room.

5. Introducing the Products
EX60
EX90
Executive all inclusive
desktop system.
With touch panel
control and 21” or 24”
screen.
ExecutiveDesktop

6. Introducing the Products
Jabber
Video Conferencing
software that can be
downloaded onto PC’s
Laptops, Mac’s and
Tablets.
PersonalSoftware

7. Introducing the Products
Express
220
Top of the range, full
HD meeting room
system. The Express
220 provides a simple
solution for any
meeting room.
MeetingRoom

8. Introducing the Products
Unity
500
All inclusive, full HD
meeting room system.
The Unity 500 has a
40” screen.
MeetingRoom

9. Introducing the Products
Unity 50
All inclusive, high
definition, executive
desktop solution with
24” display.
ExecutiveDesktop

10. Introducing the Products
VP9030
All inclusive, full HD
meeting room system.
The Unity 00 has a 40”
screen.
MeetingRoom

11. Introducing the Products
VP9030
All inclusive, full HD
meeting room system.
The Unity 00 has a 40”
screen.
MeetingRoom

12. £189
+Or EIGHT unproductive hours
with traffic (let’s be realistic!)
London to Manchester, What that
Meeting Really means:
SEVEN unproductive hours
Up Early, Home Late
So that’s:
£
138 kg of CO2 into the atmosphere
The equivalent of
cups of tea
££ £
IntroducingtheBenefits

13. Before
Video Conferencing
Reduce travel
by a 1/3
All Meetings involve
travel
With
Video Conferencing
=
1/3 less petrol
1/3 less ticket fares
on planes & trains
1/3 less unproductive
time on the road
Getting Statistical
What that Video Conferencing Ability Really Means:
IntroducingtheBenefits

14. £ £££
Cost of Employee Training
With Video Conferencing
£ ££
Cost of Employee
Training Before
Video Conferencing
£
= 25%
savings!
Wow!
Getting Statistical
What that Video Conferencing Ability Really Means:
IntroducingtheBenefits

15. CV
Getting Statistical
What that Video Conferencing Ability Really Means:
IntroducingtheBenefits

16. Getting Realistic
What that Video Conferencing Ability Really Means:
For the bits that are harder to quantify:
Build
Stronger
Teams
Have employees with a
better work/Life balance
Or a normal day, meeting
with New York via video…
Home in time for Tea
A long day of travelling and
meetings…
Home and straight to bed
AND
IntroducingtheBenefits

17. What that Video Conferencing Ability Really Means:
Protect your meetings and your business from unforeseen
circumstances
Getting Realistic
For the bits that are harder to quantify:
IntroducingtheBenefits

18. Statistics for organisations already seeing the
difference
You’re in Good Company:
Our quality and support has led to video
conferencing systems on our
service being in use for over
……….….hours every week
Our quality and support has led to
video conferencing systems on our
service being in use for over
……….….hours every week92
That’s compared to the average
usage of video conferencing which
is
ONLY 4 hours per MONTH
(more meetings means more
savings!)
…Questmark’s customers have the highest usage and adoption
rates for video meeting technology in the country!
In fact…
IntroducingthePossibilities

19. Solutions that work the way real people work
(as taken from Questmark's users 2012) :
Over 50% of meetings include
participants based in three or more
cities.
With no travel, and 60 seconds to book,
organising diaries (even for lots of busy
people) is easy!
Video meetings last on average
for 2 hours 30 minutes
(Proper meetings, with real
interaction and collaboration)
That means confident and
excited users.
99 of participants
rate our awareness and training
days as good or excellent
%99
Introducing the Possibilities

20. Introducing the Services
(The most popular way to deploy
videoconferencing into an organisation!)
Services EQUALS
Simple, Easy for Users, Support &cost effective

21. Virtual Meeting Room
For multi participant meetings, that are flexible, scalable, secure
efficient and cost effective.
One Easy
Connection
for Everyone!
Anywhere…Anyone… Anytime…
Any
Manufacturer
Any Type of
System
Any
Technology

22. Booking and Management
Make videoconferencing easy to manage and
deploy for your organisation
Tailored and scaled to meet your needs.
Access to all of the expensive management
technology and the experts to run it all
Full management of all of your video conferencing
services, both virtual and physical meeting room
bookings, and calls to external businesses
Simplicitywill set up and maintain the phonebooks for
all of your video systems

23. Book and Meet
Phone our ServiceDesk
and ask for a meeting at
11:55 on Tuesday 9th
August, for your offices
in London and
Birmingham with your
customer in Exeter and
your Finance Director at
his home in France.
And then at 11:55 on
Tuesday 9th August, the
members of the meeting
will sit in front of their
video systems in
London, Birmingham,
Exeter and France and
without pressing a single
button they will all be
connected.
Its as simple as that!

24. Helpdesk
Making sure that video conferencing works
A dedicated and trained team on our helpdesk to offer
support and solutions
A Helpdesk that can be contacted by phone, email or video
Report a problem, receive a helpdesk ticket and a helpdesk
representative to offer testing, resolutions and final
confirmation when the issue is resolved.
Available Immediately with all the resources to resolve y9ur issues
All members of the team have rigorous training and the highest industry
accreditations.
So you don’t have to waste time or resources stressing about video
conferencing problems
"We were impressed by their commitment to ensuring we
get the most out of our investment through support,
intensive training and Helpdesk"
Royal Society for the Protection of Birds

25. Reporting
Knowledge is Powerful
On-going, bespoke documentation
Figures and statistics about what you are using, how you are
using it and suggestions on getting even more from your
videoconference systems.
Helpdesk logs, software upgrade reports, booking figures,
utilisation, call lengths and ad hoc service requests.
Reports are a great way to measure ROI and to flag up potential for
change
Management reports, statistics and figures

26. Training
QUESTMARK ARE INDUSTRY
LEADING WITH A 98% TRAINING
SATISFACTION RATE!
Making Videoconferencing easy, accessible and maximize usage
Confidence in using video for a meeting means that more people think of
hosting their meeting virtually before travelling.
Training options for all levels.
On-site or remote training sessions
Personalised documentation
User Training
Management Training
Technical Training
""They have spent time
working with us to ensure
that we are not just fully
trained on the operation of
the systems, but also
understand the planning and
etiquette involved in a
videoconferencing meeting"
Royal Society for the Protection of
Birds

27. Recording and
Streaming
Use your recordings on your intranet, in displays, for legal
records or e-mail them out.
Add an additional layer to using videoconferencing.
With high definition cameras and microphones on your
hardware, make the most of the possibilities
Important meetings
Training sessions
Speeches
Announcements

28. “Seeing is Believing”
For more information or a demonstration – We
are available Call: 0330 300 0000