Money Management International (MMI) provides financial counseling services across 27 US states. It previously rented offices under long-term leases, which lacked flexibility. MMI now uses Regus to access flexible workspace, allowing it to quickly expand or reduce its footprint based on client needs. Using Regus reduces costs for MMI compared to traditional leasing, and provides professional reception services at branch offices staffed by only one or two counselors. This flexible and cost-effective model allows MMI to better serve its clients.

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Client
Money Management International
(MMI) is the largest nonprofit,
full-service credit counseling agency
in the US. It provides financial
guidance, credit counseling, debt
management assistance, and other
education and advice services
to consumers, via phone, internet
and in-person sessions.
Challenge
MMI has branches in 27 states across
the US, many of them staffed by a
single counselor. These branches
tend to be in storefront locations and
business complexes – places where
there’s high foot traffic and visibility.
In the past, MMI rented these offices
using traditional leases, but there are
drawbacks to this arrangement.
First, traditional leases are inflexible.
MMI needs the flexibility to plan its
footprint according to consumer
needs. If MMI identifies a location
and demographic where there’s a
clear need for a local debt counseling
service, it wants to get into that
location quick. Equally, if MMI has
a location where its services are no
longer used extensively, retaining
a presence there would be a drain
of resources that would be better
expended within another community.
In both scenarios, fixed leases are
too rigid: they limit MMI’s ability
to put its resources where they’re
most needed. MMI decided to look
for more flexible and fluid ways to
manage its branch network.
Solution
The person charged with finding
a better workplace solution was
Jim Triggs, Senior Vice President,
Counseling at Money Management
International. He knew about the
concept of executive suites and
flexible workplaces and decided to
investigate further. “It was very clear,
very fast,” he says, “that Regus was
the premier player in this space.”
Therefore, in December 2012, MMI
opened its first Regus-based branch
office in Las Vegas. Since then it has
also used Regus Business Centers
for branches in, New York, Arizona,
California and Texas and is currently
looking into other locations. Each
time one of its existing fixed leases
becomes due, MMI looks for Regus
workspace in that location.
MMI also prefers to use Regus
workspace to enter a new market:
“We look at the demographics and
data, and research to see where we
want to be in a new city, and then
look for the closest Regus facility
to that location,” explains Jim Triggs.
“Regus allows us to explore a new
market and get into the new area
to serve the community quickly,
efficiently and with a lot of flexibility.”
MMI
case study
“Regus allows us to
explore a new market
and get into the new area
to serve the community
quickly, efficiently and
with a lot of flexibility.”
Jim Triggs
Senior Vice President, Counseling
Money Management International

2. For more information visit regus.com/corporate or call 855-REGUS-54
Benefits
In addition to greater flexibility over its
footprint, Money Management reaps
two main benefits from using Regus
workspace. First, there are
cost benefits.
“With Regus, we only pay for the
space we need, so that is very helpful
in terms of cost. And the all-in costs
are also an important factor. For
example, telecoms and IT are all in
place at Regus, so we don’t have to
pay for connectivity. And at Regus we
don’t have to pay extra for cleaning
and security, as we do with many
leases. So we do see cost savings
from using Regus.”
The second important element
for Jim Triggs is professionalism.
Most of MMI’s branch offices are
staffed by just one or two people,
who spend much of their time
counseling people by phone or
in-person. In their old-style leased
offices, it is therefore a common
scenario that one consumer will arrive
for an appointment while staff are
busy on the phone or in a meeting
with another person – a situation all
too familiar to small companies and
start-ups as well as non-profits.
For both non-profits and start-ups
it’s not an efficient use of resources
to pay for dedicated reception staff.
Yet having no one to greet visitors
or show them where to go presents
a poor image. Using Regus Offices
remedies this issue for MMI, since
all locations are supported by
professional Regus reception staff,
at no extra cost. This adds to the
all-in value that MMI gains from
using Regus Offices – a benefit that
is shared by thousands of cost-
conscious small businesses,
start-ups, sole traders and small
branch offices.
“If customers have to sit in the lobby
and not be seen by anybody until their
appointment time, it doesn’t make for
a professional environment. So in the
Regus Offices we use, we appreciate
having the Regus receptionist,
professional environment and image
that Regus offers us. You can’t
put a price tag on that,” concludes
Jim Triggs.
“With Regus, we only
pay for the space we
need, so that is very
helpful in terms of cost.”
Jim Triggs
Senior Vice President, Counseling
Money Management International
MMI
case study

3. For more information visit regus.com/corporate or call 855-REGUS-54
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