Assignment related to Human resource management

1. HUMAN RESOURCE MANAGEMENT
HRM101
Miss.Shivani Dhand
Mini Project
Prepared by:
Malikzada Raashid Rashid
Roll No:-A01
BBA (Hons) 2012
Lovely School of Business and Applied Arts
Lovely Professional University, Punjab
India
February 20th, 2013
Registration ID:-11200024

2. Name of Organisation: - McDonalds Corporation.
Address of organisation: - BMC Chowk main G.T. Road Jalandhar, Punjab.
Date of opening: - July 21, 2011.
McDonald‟s, the world‟s most recognized food brand has reached another milestone in
Punjab by launching its second restaurant in Jalandhar. It is a standalone restaurant
located at one of best known retail and commercial destination in the city…„The Axis‟,
sited in the heart of Jalandhar City on the most prime crossing known as BMC Chowk
on the main G.T. Road.
Image 1:- The picture of McDonalds which is situated in the BMC chowk of jalandhar
city.
Image 2:- This is the picture of the kid whom I met outside the McDonalds Bmc
Chowk Jalandhar.
This new outlet at Jalandhar will serve McDonald‟s regular scrumptious menu with
outstanding service in a vibrant and lively ambience, for which McDonald‟s is known
globally. For the McLovers to enjoy; the newly opened restaurant also offers an
elaborate worldwide known breakfast menu of Mcmuffins, hot cakes.
Customers at the restaurant can also enjoy the wide range of burgers, fries, wraps,
an assortment of sundaes, soft serve and refreshing beverages such as ice tea & cold
coffee, at prices starting from Rs 10 (exclusive of taxes).

3. The Key Jobs Which I choose for my Mini Project:1.
2.
3.
4.
Management Trainee
Restaurant Manager
Crew Members
Billing Operator
Key Job Management Trainee
Location BMC,Chowk Jalandhar
Type of Company Fast Food
Type of Position Full Time
MANAGEMENT TRAINEE: - A management Trainee is a fast track opportunity to
become the 2nd Assistant Manager in a McDonald‟s restaurant. It entails managing
people; managing a shift; and managing all critical aspects of restaurant operations to
deliver on…McDonald‟s promise; on business goals of the restaurant/shift…with full
accountability for restaurant operations. This position requires comprehensive
customer and internal stakeholder engagement.
Eligibility Criterion for ‘Management Trainee:Candidates who possess the following qualification are eligible for the job in a
McDonalds BMC chowk jalandhar,Punjab.
1. M.com
2. MBA graduate from well known universities like lovely professional universities etc.
3. Candidates should have completed minimum of 18 years of age at the time of
application. Physically challenged and those who belong to reserved categories can
enjoy upper age relaxation as per the norms issued by the Government of punjab.
Work Conditions
Work in the office. Monday-Saturday 9am-7 pm is required. Expect to be in the office
between 40-55 hours per week depending on workflow. The office is located at BMC
Chowk Jalandhar.
Salary and compensation
40K + 10K bonus + benefits
Key Job Restaurant Manager
Location BMC,Chowk Jalandhar
Type of Company Fast Food
Type of Position Full Time

4. Restaurant Manager:- Restaurant managers ensure that restaurants operate
efficiently and profitably while maintaining their reputation. They must coordinate a
variety of activities, whatever the size or type of the outlet. Managers are responsible
for the business performance of their restaurant, as well as maintaining high
standards of food, service, and health and safety.
Business activities in McDonalds Jalandhar by Restaurant Manager: Taking responsibility for the business performance of the restaurant.
 Analysing and planning restaurant sales levels and profitability.
 Organising marketing activities, such as promotional events and discount
schemes.
 Preparing reports at the end of the shift/week, including staff control, food
control and sales‟
 Creating and executing plans for department sales, profit and staff
development.
 Setting budgets and/or agreeing them with senior management.
 Planning and coordinating menus.
Eligibility Criteria for ‘Restaurant Manager: Should have minimum 3 years of experience
 Should obtain master degree in hotel management
 Good communication skills
 Applicant who knows any foreign language like French will be prefer
Key Job Crew Members
Location BMC, Chowk Jalandhar
Type of Company Fast Food
Type of Position Part Time
CREW MEMBERS:In BMC McDonalds the need of crew members is very high because of the continuous
boom in the fast food items.
They can be part of clean-up, food prep, fry cook or fryer cook, sandwich or order
maker, front line or drive thru cashier.
The responsibilities that go with this job include the following duties:
1. Greeting customers while offering super customer service attention, taking,
assembling and presenting food orders, requesting and receiving payment, operating
the cash register (Constant movement, frequent bending and stooping)
2. Assisting new crew members in learning their new job skills
Cooking and preparing food for sale- (Standing and constant moving)

5. 3. Checking equipment to ensure that it is in proper working order, letting the
management team know if there might be a problem
4.Backing up other crew members in their jobs, assist in any area to ensure that the
food is being prepared, packaged and delivered to customer in a timely manner.
Eligibility Criteria for Crew Members: Minimum eligibility for the crew members is 1o+2.
 Good communication skills
 Power to motivate the employees
Key Job Billing Operator
Location BMC, Chowk Jalandhar
Type of Company Fast Food
Type of Position Full Time
Billing Operator:Billing operator is responsible for doing the business transactions in a McDonalds like
he can receive the amount from customers by making the bills through online system
with the assistance of a digital computer.
Eligibility Criteria for Billing Operator: Must hold the degree in Msc IT or Have the Degree in B.tech CSE.
 Good Knowledge about the Tally 9 and Busy software‟s.
 Work Experience must be 2 years.
Work Conditions
You will work in the office. Monday-Friday 9am-5pm is required. Expect to be in the
office between 40-55 hours per week depending on workflow. The office is located at
BMC chowk, Jalandhar.
Salary and compensation
10K + 2K bonus + benefits.
Skills and Competencies
 Must have excellent leadership and people management skills
 Strong communication skills and able to interact with people.
 Must be computer literate and be able to display analytical
 Must be able to adapt and operate effectively within new and challenging environments.

6. Analysis of Recruitment and Selection Process in McDonalds Jalandhar
In the McDonalds the recruitment process consists of the following steps;
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Planning
Strategic development
Searching
Screening
Evaluation and control
Planning
In the Mcd Jalandhar there ist step in the planning. Planning also gave an clear idea
about number of candidate and the type of candidate applying for the job. An
important part of the planning is to attract more people than the organisation needed
so that they can choose the right candidate and also attracting the type of candidate
similar to the advertisement.
Strategic Development
After deciding how many people are required and what qualification required the
McDonalds jalandhar concentrate in the strategic development. Different companies
have different view about strategic development. The first thing is to decide in
strategic development is to decide whether to recruit someone with past experience or
whether to recruit someone with fresh knowledge and invest towards the future
training of that employee. After deciding the eligibility of the employee the
organisations look different medium to advertise the job and which labour market
they want to target.
Searching
The searching process begins after the planning and strategic development. If the first
two processes run well then in searching process the McDonald organisation should
receive many application because at this stage the medium is activated as the HR
manager gives green signal about vacancy inside the organization. All the application
must be screened and after careful screening the candidates who passed should called
for interview and the candidates did not pass should sent letter explaining the reason
of failure.
Screening
The reason for screening inside the recruitment process is that selection process starts
only after candidates are short listed for the next stage.
The Sources which the McDonalds BMC Chowk Jalandhar uses:
Two types of sources are there which the McDonalds use;
1. Internal Sources
2. External Sources.
INTERNAL
When the McDonalds do recruitment process inside the organization it refers to the
internal sources. Some of the internal sources of McDonalds are:
 Through promotions and transfers
 Through employees referrals

7.  Formal employees:- Former employees sometimes return to the organisation
for better career growth and also sometime after in another job they can
compare which is better this way they can differentiate which employee is
better.
EXTERNAL RECRUITMENT
External recruitment makes is possible interview a wide a range of candidate and
chose from that selection. Sometimes employer need to pump some fresh blood inside
their organization to get some new business ideas and also to put some energy inside
the organization. But sometimes company end up with huge cost for hiring external
employees but they are not as qualified as their curriculum vita says.
It can be through;
1. ADVERTISEMENT:- The most popular method of job recruitment in the McDonalds is
advertisement through different medium. Employers describe the job responsibilities
and requirement of the job followed by how to apply and by which date they have to
apply. The most popular medium of advertisement are the newspaper, company
website and different jobsite which post job from different company.
2. Professional and trade association
Professional association for trade and technical bodied are very active in the field of
recruitment and selection. They provide employer with people according to their need
and those professionals are trained with international standard. Like for accountant
and technical jobs are always preferred by the professional bodies. Now days there
are some websites like linked in which network among different professional people.
3. Through official website of McDonalds
4. Another popular method among the employee or ob seeker for different store and
food shops are known as walk in store. Company advertise in front of the stores or
there is a particular place where companies hired.

8. SELECTION PROCESS IN THE McDonalds Organization BMC Jalandhar
The McDonalds Corporation Jalandhar mostly did the selection process for the new
hires in an organization.
The following process is followed in McDonalds for selecting the candidate;
1. Preliminary Interview:-In McDonalds they firstly do the preliminary screening of
application of forms which enables the manager to eliminate the candidates who don‟t
full fill the required the qualification.
2. Selection Tests:- When they do the screening of a application forms the next step
in McDonalds is that they take some selection tests which are;
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Ability Test
Intelligence Test
Interest Test
Personality Questionnaire
3. Employment Interview: - After the selection tests then the next step is Employment
interview which involves a formal depth interview conducted by a employer to judge a
candidates suitability for the job.
4.Refrence and Background Checks:- After the employment interview then the next
step is reference and background checks so to verify the information and to obtain
more information about a candidate, if need be.
5. Selection Decision:-the final selection is made from among those candidates who
have successfully cleared the tests, interview and reference checks. The manager,
selects the candidates is held partly responsible for subsequent performance of the
employee.
Medical examination is really necessary in McDonalds because it is the fast food
restaurant where the crew members are providing the foods like burger, lava cake etc
if they have a disease like chicken pox that can be easily spreaded so the medical
examination is a main part of McDonalds Jalandhar.
6. Job Offer: - when the candidate passes all the stages of a selection process which
are given by McDonalds the McDonalds organization provides the job offer to the
applicant.
7.Contract of Employment:- Contract of employment is a written contract which
contains the following checklists;
 Job title
 Duties and responsibilities
 Date of joining
 Allowances
 Leave rules
 Work rules

9. TRAINING AND DEVELOPMENT IN McDonalds BMC CHOWK JALANDHAR
Introduction:- The process of increasing the knowledge and skills of the workforce to
enable them to perform their jobs effectively
Training is, therefore, a process whereby an individual acquires job-related skills and
knowledge.
Training costs can be significant in any business. However, many employers are
prepared to incur these costs because they expect their business to benefit from
employees' development and progress.
Training takes place at various points and places in a business. Commonly, training is
required to:
Support new employees (“induction training”)
Improve productivity
Increase marketing effectiveness
Support higher standards of customer service and production quality
Introduction of new technology, systems or other change
Address changes in legislation
Support employee progression and promotion
Effective training has the potential to provide a range of benefits for a business:
Higher quality
Better productivity
Improved motivation - through greater empowerment
More flexibility through better skills
Less supervision required (cost saving in supervision)
Better recruitment and employee retention
Easier to implement change in the business
DEVELOPMENT:Management development is all those activities and programme when recognized and
controlled have substantial influence in changing the capacity of the individual to
perform his assignment better and in going so all likely to increase his potential for
future assignments. Thus, management development is a combination of various
training programme, though some kind of training is necessary, it is the overall
development of the competency of managerial personal in the light of the present
requirement as well as the future requirement.
Development an activity designed to improve the performance of existing managers
and to provide for a planned growth of managers to meet future organizational
requirements ismanagement development.

10. TRAINING PROCESS IN McDonalds BMC Chowk JALANDHAR

11. The Training Analysis
At McDonalds BMC Chowk Jalandhar , all
employees receive extensive training
provided through using blended learning
techniques (e-learning, on-the-job and
formal classroom). The Company employs
over 3500 Team Members, 450 Managers
and 75 Shift Supervisors, located in 122
restaurants throughout worldld.
All Team Members receive comprehensive
training in the following areas:
All Shift Supervisors/Managers participate in
McDonalds Global Training curriculum.
The training is designed and facilitated by accredited professionals (internal and
external) to ensure all Shift Supervisors/Managers gain the skills, knowledge and
experience to operate our successful restaurants.
In addition, the McDonalds provides comprehensive training in the following areas:
- Leadership Development
- Coaching Skills
- Culture
- Interaction Management
- Fire Safety
- First Aid training
- Food Safety
- Human Resources, Workplace Health & Safety
- Information Systems
- Financial & Operations Accounting.

12. Words By Mr.Sitesh Singh:At McDonald‟s we believe in lifelong learning. We
provide training and development at all levels to help
you refine your skills, grow in your current position or
transition to a new role in the company.
Especially for crew members we provide them the
training like how they handle the customer at
McDonalds BMC Chowk Jalandhar.
We provide them the training of how to speak fluently
through English speaking course.
At McDonalds, trainings are conducted in phases and each
phase aims at developing a particular competency. The various training phases comprise of:
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New Hire Training
Induction
Pre-Process Training
Process Training
On-Job Training
Refresher Training
Remedial Training
Development Training
New Hire Training is carried out in four different phases – Induction, PreProcess Training, Process Training and On-Job Training. Training is typically
instructor led (in most of the business processes) and focuses on classroom
sessions, group activities, role plays, demonstrations and hands-on practice.
The image below highlights the salient features of each phase of training.
On-Job Training (OJT) is normally included as part of the New Hire Training, post
completion of Classroom / Buddy Training. In most businesses / accounts (back-office
business) in McDonalds, an OJT program exists but not in a structured form. In most
cases it does not factor in / include all the critical components to help make a new
hire successful at the start of their Job.
McDonalds has the most experienced Development Team in the restaurant sector
specialising in acquiring leasehold and freehold sites for development. We can also
take the hassle out of the leasing process for site owners by taking care of everything
from planning/change of use applications to surveys and construction (subject to
agreed contribution to fees).

14. Conclusion
McDonalds lowers consumer search costs by marketing a familiar range of products in a
wide range of accessible locations at steady prices. Brand awareness is created and sustained by
nation-wide advertising on a scale unobtainable by smaller firms (Porter, 1980). Nation-wide
buying power also ensures that margins are healthier than smaller competitors or that savings are
passed on in the form of lower prices. In the process of establishing a global presence, McDonalds
has also gained a reputation for convenient and reliable service that helps to retain customers and
gain new business. A bureaucratic culture and structure which supports its business strategy that can
be classified to gain Operational excellence where the aim is to create the process, minimize cost,
maximize efficiency, and quality is evident in McDonalds.
McDonalds is just another company and it does exactly the same thing, has exactly the same
motivation, as companies all over the world- it aims to make money. There is no room for emotions
because the agenda of profit is absolutely total.