1. 1 R. Verhoef
RACHAEL S. VERHOEF
+1 480 205 1587 | RSVerhoef@gmail.com | www.LinkedIn.com/in/RachaelSVerhoef | Mesa, AZ 85202
SUMMARY
A responsible,detail-oriented computer information technology specialist,with experience workingconfiguringand
maintainingmission critical enterpriselevel systems in a high stress environment.
PROFESSIO NAL EXPERIENC E
COMPUTER INFORMATION TECHNOLOGY SPECIALIST 2011-Present
United States Army Reserve
 1 year enterprise level help desk experience
 Computer system administrator
 Trouble shootingand updating computer systems
 Cisco routing,switch configuration,and maintenance
 Firewall configuration
 Providingserviceand technical assistanceto users
CUSTOMER SERVICE REPRESENTATIVE 2013-2014
PetSmart
 Customer Service
 Inventory and Supply Control
EDUCATION/C ERTIF IC A TION S
 CompTIA A+ Certified - CompTIA
 Cisco Certified Network Administrator (CCNA) Certified – Cisco
 CompTIA Security+ course– US Army Reserve
 Computer Information Technology SpecialistTraining –US Army Reserve
 Switchingand Call Manager Training - Cisco
 Diploma – SkylineHigh School
SPECIAL SKILLS
 Secret Clearance– United States Government
 Windows and Solaris softwaretraining
 Windows PowerShell
 Windows Active Directory
 Enterprise Level IT Helpdesk
 TACLANE device configuration and maintenance