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UNDERSTANDING & USING
YOUR WEB ANALYTICS
Rachel Wells
Strategic Director, The Republik
@PoindextrousOps
634 MillionWEBSITES ON THE INTERNET
http://royal.pingdom.com/2013/01/16/internet-2012-in-numbers/
15 MillionWEBSITES USED GOOGLE ANALYTICS
IN 2012
http://trends.builtwith.com/analytics/Google-Analytics
32 – 49%GOOGLE ANALYTICS MARKET SHARE
http://en.wikipedia.org/wiki/Google_Analytics
THIS MEANS THAT NEARLY, 600 MILLION
WEBSITES HAVE NO IDEA HOW USERS
ARE GETTING TO THEIR WEBSITE AND
WHAT KIND OF RESULTS THEIR DIGITAL
AD SPEND IS GETTING THEM.
http://en.wikipedia.org/wiki/Google_Analytics
GOOGLE ANALYTICS
GOOGLE ANALYTICS: DASHBOARD
WHAT DOES IT ALL MEAN?
UNDERSTANDING VISITOR ACTIVITY
A visit occurs each time a person views one or
more pages on your site.
If the same person comes back again, that counts
as another visit. The total number of visits combines
both new and returning visitors to your site.
VISITS
How Many Times Have Your Visitors Visited Your Site?
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
Unique Visitors represents the number of people
that have visited your site.
If a person views your site and then comes back
later and views it again, that is 1 Unique Visitor
but 2 Visits.
UNIQUE VISITORS
How Many People Have Visited Your Site?
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
The percentage of visitors new to your website.
Where the website is mainly a marketing tool, a
high source of new visits is important as they are
potential new customers.
Typically you would want a balance of
returning and new visitors to show both
outreach and engagement.
% NEW VISITORS
How Many New People Have Visited Your Site?
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
The Pageviews metric is the total number of
pages viewed by a visitor during any given visit.
When shopping online, a visitor might view the
homepage, the product page, the checkout
page, and the thank you page.
That would be four Pageviews.
PAGEVIEWS
How Many Pages Have Your Visitors Viewed?
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
Pageviews ÷ Visits = Pages/Visit
Pages/Visit displays the average number of
pages viewed per visit to your site . This
helps you see how involved your visitors are
in your site.
If this is a low number, your visitors may not
be finding your content useful and may only
look at a page or two and then leave.
PAGES/VISIT: 
How Many Pages Do Your Visitors Look At On Average?
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
This metric tells you how long your visitors stay
on your site on average.
If a visitor spent 2 minutes on page 1, 3 minutes
on page 2, 2 minutes on page 3, viewed page 4
and left, that would be a visit duration of 7
minutes (2 + 3 + 2).
The main limitation for this metric is that there is
no way to tell how long the visitor stays on the
last page before leaving your site. So, in this
example, the duration would not include the time
spent on page 4.
AVG. VISIT DURATION: 
How Long Do Your Visitors Stay On Your Site?
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
Bounce Rate is the percentage of visitors that
only viewed one page before leaving the site.
http://blog.kissmetrics.com/bounce-rate/
BOUNCE RATE: 
Do Your Visitors Like Your Site?
GOOGLE ANALYTICS: REVIEWGOOGLE ANALYTICS: REVIEW
BOUNCE RATE: 
Do Your Visitors Like Your Site?
The lower your Bounce Rate, the more likely users
are engaging with your site.
Depending on the type of site a typical Bounce Rate of:
50% OR LESS IS EXCELLENT
60-70% IS TYPICAL
70-80% IS POOR
80%+ IS VERY BAD
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
BOUNCE RATE: 
Do Your Visitors Like Your Site?
For some sites, Bounce Rate is not
always an accurate description of how
visitors consume content.
Blogs in general are designed for
consumption directly on the main page
rather than navigation to internal pages.
http://blog.kissmetrics.com/bounce-rate/
GOOGLE ANALYTICS
Review
GOOGLE ANALYTICS: REVIEW
GOOD SEO = GOOD ANALYTICS
SEARCH ENGINE OPTIMIZATION (SEO)
Your keywords should be used in all of the following
aspects of your website:
- URL
- Title Tag
- Meta Description
- Image ‘Alt’ Tags
- Page Content
Title Tag
Site Links
More Results
URL
Meta Description
SEARCH ENGINE OPTIMIZATION (SEO)
PAGE OPTIMIZATION
“[WEB ANALYTICS] CHANGED THE GAME FOR MARKETERS
AND ADVERTISERS. BUT WITH RESPECT TO CONTENT
QUALITY, MANY PRACTITIONERS ARE FLIP-FLOPPING WITH
REGARD TO WHICH NUMBERS MATTER AND WHETHER WE
CAN MAKE USE OF THEM.”
- KRISTINA HALVORSON
CONTENT STRATEGY FOR THE WEB
CONTENT STRATEGY
Providing original, sharable, and share-worthy content
is the best thing you can do to optimize your site:
• For search engines
• To drive traffic to your site
• To foster visitor loyalty
• To generate leads
CONTENT STRATEGY
Content is the reason why you have a web
presence.
It’s why people find you online, and it’s part of the
value that you provide to your target audience.
CONTENT STRATEGY
USE ANALYTICS TO IMPROVE YOUR CONTENT
AND YOUR STRATEGY
SEARCH TERMS
SOCIAL MEDIA CHANNELS
PAGE VIEWS & TIME SPENT ON PAGE
VISITOR LOYALTY
SIDE-BY-SIDE VIEW: CONTENT UPDATES & WEB TRAFFIC
REFERRAL PAGES & INBOUND LINKS
Pay close attention to the keywords and search
terms that people use to come to your site.
SEARCH TERMS
What are they seeking?
What are they most interested in?
Are your search terms and your keywords in alignment?
SEARCH TERMS
Compare the keywords you are using to optimize
your site with the search terms used by your visitors
and identify:
- New keyword opportunities
- New content opportunities
- Whether some of your current keywords should be tossed or modified
SEARCH TERMS
In addition, use search terms to identify potential
content gaps.
What are your visitors looking for that you’re not
currently providing?
SEARCH TERMS
Social media supports multiple goals.
Two of the most important ones are:
- Engaging your audience
- Promoting your content
SOCIAL MEDIA CHANNELS
Measure, with the help of tracked links, which
social media channels are the most effective ones
in terms of generating traffic to your site and
fostering engagement.
SOCIAL MEDIA CHANNELS
To ensure you are providing the best quality content possible, monitor:
- Number of page views
- Average time spent on a specific page
PAGE VIEWS & TIME SPENT ON PAGE
A large number of page views can mean that a
particular piece of content is easily accessible and
that visitors expect to find what they’re looking for
on that page.
If the average time that a visitor actually spends on
the page doesn’t exceed more than a few seconds,
you can assume that the content does not meet
most visitors’ expectations.
PAGE VIEWS & TIME SPENT ON PAGE
Use your page view data to determine what
your audience wants and use the time spent on
pages to assess content quality.
PAGE VIEWS & TIME SPENT ON PAGE
It’s easier than you think to generate traffic to
a particular piece of content, just by
following some SEO best practices:
- Use a clever title
- Promote your content via various channels
But just because you may be able to create a
one-time rush to your page doesn’t mean that
you’re providing highly valuable content.
VISITOR LOYALTY
How many of your new visitors return to your site?
How many visitors check out additional pages on your site?
How may people subscribe to your RSS feeds?
How many people share your content?
VISITOR LOYALTY
Answering those questions is crucial if you’re truly
committed to delivering top notch content.
VISITOR LOYALTY
To get a more comprehensive understanding of
the correlation between your actions and your
results, try a side-by-side view of your content
updates and your web traffic.
SIDE-BY-SIDE VIEW: CONTENT UPDATES & WEB TRAFFIC
If you have an editorial calendar that provides you
with a timeline of all of your content-related
activities, use it to determine what topics,
keywords, and types of content delivery and
promotion rendered the best results.
SIDE-BY-SIDE VIEW: CONTENT UPDATES & WEB TRAFFIC
Knowing where your visitors come from can be
extremely helpful because it gives you an
indication of the types of interests your target
audience has, so that you can tailor your
content accordingly. It also lets you identify
potential niche markets.
REFERRAL PAGES & INBOUND LINKS
In addition, keep track of your inbound links to determine:
Is the number increasing?
What’s the overall quality of your inbound links?
Do the inbound links point to specific pieces of
content on your site?
REFERRAL PAGES & INBOUND LINKS
This will help you further optimize your content
for specific audiences.
REFERRAL PAGES & INBOUND LINKS
GOOGLE TOOLS (NOT ANALYTICS)
THAT CAN HELP YOU...
...stay up-to-date with the latest research and
studies around audience behavior online.
http://www.google.com/think/
GOOGLE TOOLS: THINK
http://www.google.com/think/tools/real-time-insights.html
...track what people are doing online
in real time.
GOOGLE TOOLS: REAL-TIME INSIGHTS
http://www.google.com/trends/
...see how much interest you
generate online.
GOOGLE TOOLS: EXPLORE
...discover how other brands like yours are
are performing now and over time.
http://www.google.com/think/tools/brand-impressions.html
GOOGLE TOOLS: BRAND IMPRESSIONS
...find out what the top searches are.
GOOGLE TOOLS: TRENDS
http://www.google.com/trends/
...increase your search rankings.
GOOGLE TOOLS: PLUS
https://plus.google.com
Google is now using Google+ to determine
organic Search Results.
You NEED a Google+ Page for your
business. Even if you don’t have engagement
there, make sure to post updates and have
updated / correct information on your page.
THANK YOU!

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Fyv presentation analytics & seo final

  • 1. UNDERSTANDING & USING YOUR WEB ANALYTICS Rachel Wells Strategic Director, The Republik @PoindextrousOps
  • 2. 634 MillionWEBSITES ON THE INTERNET http://royal.pingdom.com/2013/01/16/internet-2012-in-numbers/
  • 3. 15 MillionWEBSITES USED GOOGLE ANALYTICS IN 2012 http://trends.builtwith.com/analytics/Google-Analytics
  • 4. 32 – 49%GOOGLE ANALYTICS MARKET SHARE http://en.wikipedia.org/wiki/Google_Analytics
  • 5. THIS MEANS THAT NEARLY, 600 MILLION WEBSITES HAVE NO IDEA HOW USERS ARE GETTING TO THEIR WEBSITE AND WHAT KIND OF RESULTS THEIR DIGITAL AD SPEND IS GETTING THEM. http://en.wikipedia.org/wiki/Google_Analytics
  • 8. WHAT DOES IT ALL MEAN?
  • 9. UNDERSTANDING VISITOR ACTIVITY A visit occurs each time a person views one or more pages on your site. If the same person comes back again, that counts as another visit. The total number of visits combines both new and returning visitors to your site. VISITS How Many Times Have Your Visitors Visited Your Site? GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 10. Unique Visitors represents the number of people that have visited your site. If a person views your site and then comes back later and views it again, that is 1 Unique Visitor but 2 Visits. UNIQUE VISITORS How Many People Have Visited Your Site? GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 11. The percentage of visitors new to your website. Where the website is mainly a marketing tool, a high source of new visits is important as they are potential new customers. Typically you would want a balance of returning and new visitors to show both outreach and engagement. % NEW VISITORS How Many New People Have Visited Your Site? GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 12. The Pageviews metric is the total number of pages viewed by a visitor during any given visit. When shopping online, a visitor might view the homepage, the product page, the checkout page, and the thank you page. That would be four Pageviews. PAGEVIEWS How Many Pages Have Your Visitors Viewed? GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 13. Pageviews ÷ Visits = Pages/Visit Pages/Visit displays the average number of pages viewed per visit to your site . This helps you see how involved your visitors are in your site. If this is a low number, your visitors may not be finding your content useful and may only look at a page or two and then leave. PAGES/VISIT:  How Many Pages Do Your Visitors Look At On Average? GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 14. This metric tells you how long your visitors stay on your site on average. If a visitor spent 2 minutes on page 1, 3 minutes on page 2, 2 minutes on page 3, viewed page 4 and left, that would be a visit duration of 7 minutes (2 + 3 + 2). The main limitation for this metric is that there is no way to tell how long the visitor stays on the last page before leaving your site. So, in this example, the duration would not include the time spent on page 4. AVG. VISIT DURATION:  How Long Do Your Visitors Stay On Your Site? GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 15. Bounce Rate is the percentage of visitors that only viewed one page before leaving the site. http://blog.kissmetrics.com/bounce-rate/ BOUNCE RATE:  Do Your Visitors Like Your Site? GOOGLE ANALYTICS: REVIEWGOOGLE ANALYTICS: REVIEW
  • 16. BOUNCE RATE:  Do Your Visitors Like Your Site? The lower your Bounce Rate, the more likely users are engaging with your site. Depending on the type of site a typical Bounce Rate of: 50% OR LESS IS EXCELLENT 60-70% IS TYPICAL 70-80% IS POOR 80%+ IS VERY BAD GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 17. BOUNCE RATE:  Do Your Visitors Like Your Site? For some sites, Bounce Rate is not always an accurate description of how visitors consume content. Blogs in general are designed for consumption directly on the main page rather than navigation to internal pages. http://blog.kissmetrics.com/bounce-rate/ GOOGLE ANALYTICS Review GOOGLE ANALYTICS: REVIEW
  • 18. GOOD SEO = GOOD ANALYTICS
  • 19. SEARCH ENGINE OPTIMIZATION (SEO) Your keywords should be used in all of the following aspects of your website: - URL - Title Tag - Meta Description - Image ‘Alt’ Tags - Page Content
  • 20. Title Tag Site Links More Results URL Meta Description SEARCH ENGINE OPTIMIZATION (SEO)
  • 22. “[WEB ANALYTICS] CHANGED THE GAME FOR MARKETERS AND ADVERTISERS. BUT WITH RESPECT TO CONTENT QUALITY, MANY PRACTITIONERS ARE FLIP-FLOPPING WITH REGARD TO WHICH NUMBERS MATTER AND WHETHER WE CAN MAKE USE OF THEM.” - KRISTINA HALVORSON CONTENT STRATEGY FOR THE WEB
  • 24. Providing original, sharable, and share-worthy content is the best thing you can do to optimize your site: • For search engines • To drive traffic to your site • To foster visitor loyalty • To generate leads CONTENT STRATEGY
  • 25. Content is the reason why you have a web presence. It’s why people find you online, and it’s part of the value that you provide to your target audience. CONTENT STRATEGY
  • 26. USE ANALYTICS TO IMPROVE YOUR CONTENT AND YOUR STRATEGY
  • 27. SEARCH TERMS SOCIAL MEDIA CHANNELS PAGE VIEWS & TIME SPENT ON PAGE VISITOR LOYALTY SIDE-BY-SIDE VIEW: CONTENT UPDATES & WEB TRAFFIC REFERRAL PAGES & INBOUND LINKS
  • 28. Pay close attention to the keywords and search terms that people use to come to your site. SEARCH TERMS
  • 29. What are they seeking? What are they most interested in? Are your search terms and your keywords in alignment? SEARCH TERMS
  • 30. Compare the keywords you are using to optimize your site with the search terms used by your visitors and identify: - New keyword opportunities - New content opportunities - Whether some of your current keywords should be tossed or modified SEARCH TERMS
  • 31. In addition, use search terms to identify potential content gaps. What are your visitors looking for that you’re not currently providing? SEARCH TERMS
  • 32. Social media supports multiple goals. Two of the most important ones are: - Engaging your audience - Promoting your content SOCIAL MEDIA CHANNELS
  • 33. Measure, with the help of tracked links, which social media channels are the most effective ones in terms of generating traffic to your site and fostering engagement. SOCIAL MEDIA CHANNELS
  • 34. To ensure you are providing the best quality content possible, monitor: - Number of page views - Average time spent on a specific page PAGE VIEWS & TIME SPENT ON PAGE
  • 35. A large number of page views can mean that a particular piece of content is easily accessible and that visitors expect to find what they’re looking for on that page. If the average time that a visitor actually spends on the page doesn’t exceed more than a few seconds, you can assume that the content does not meet most visitors’ expectations. PAGE VIEWS & TIME SPENT ON PAGE
  • 36. Use your page view data to determine what your audience wants and use the time spent on pages to assess content quality. PAGE VIEWS & TIME SPENT ON PAGE
  • 37. It’s easier than you think to generate traffic to a particular piece of content, just by following some SEO best practices: - Use a clever title - Promote your content via various channels But just because you may be able to create a one-time rush to your page doesn’t mean that you’re providing highly valuable content. VISITOR LOYALTY
  • 38. How many of your new visitors return to your site? How many visitors check out additional pages on your site? How may people subscribe to your RSS feeds? How many people share your content? VISITOR LOYALTY
  • 39. Answering those questions is crucial if you’re truly committed to delivering top notch content. VISITOR LOYALTY
  • 40. To get a more comprehensive understanding of the correlation between your actions and your results, try a side-by-side view of your content updates and your web traffic. SIDE-BY-SIDE VIEW: CONTENT UPDATES & WEB TRAFFIC
  • 41. If you have an editorial calendar that provides you with a timeline of all of your content-related activities, use it to determine what topics, keywords, and types of content delivery and promotion rendered the best results. SIDE-BY-SIDE VIEW: CONTENT UPDATES & WEB TRAFFIC
  • 42. Knowing where your visitors come from can be extremely helpful because it gives you an indication of the types of interests your target audience has, so that you can tailor your content accordingly. It also lets you identify potential niche markets. REFERRAL PAGES & INBOUND LINKS
  • 43. In addition, keep track of your inbound links to determine: Is the number increasing? What’s the overall quality of your inbound links? Do the inbound links point to specific pieces of content on your site? REFERRAL PAGES & INBOUND LINKS
  • 44. This will help you further optimize your content for specific audiences. REFERRAL PAGES & INBOUND LINKS
  • 45. GOOGLE TOOLS (NOT ANALYTICS) THAT CAN HELP YOU...
  • 46. ...stay up-to-date with the latest research and studies around audience behavior online. http://www.google.com/think/ GOOGLE TOOLS: THINK
  • 47. http://www.google.com/think/tools/real-time-insights.html ...track what people are doing online in real time. GOOGLE TOOLS: REAL-TIME INSIGHTS
  • 48. http://www.google.com/trends/ ...see how much interest you generate online. GOOGLE TOOLS: EXPLORE
  • 49. ...discover how other brands like yours are are performing now and over time. http://www.google.com/think/tools/brand-impressions.html GOOGLE TOOLS: BRAND IMPRESSIONS
  • 50. ...find out what the top searches are. GOOGLE TOOLS: TRENDS http://www.google.com/trends/
  • 51. ...increase your search rankings. GOOGLE TOOLS: PLUS https://plus.google.com Google is now using Google+ to determine organic Search Results. You NEED a Google+ Page for your business. Even if you don’t have engagement there, make sure to post updates and have updated / correct information on your page.