Status and current trends in disruptive business and IT technologies. What do IT departments have to consider? An extract of the presentation held at the ISG Operational Excellence Summit 2015 in Frankfurt.

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© 2015 Information Services Group, Inc. All Rights Reserved.
Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means,
including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
Dr. Ralph Köppen / Partner ISG
10. Juni 2015
ISG Operational Excellence Summit 2015
Disruptive Technology – Impulsvortrag & Diskussion
© 2015 Information Services Group, Inc. All Rights Reserved 2
Five waves of Computing – Internet of Things (IoT) is the largest Wave
Extending IoT
Beyond the Edge of the Network
Source: vision mobile Feb. 2015, Thinfilm
Number of Devices
NumberofConnections
2020 IoT
tens of billions (50+)
2015 Mobile
billions
2000 Internet
hundreds millions
1990s PCs
tens of millions
1970s Mini-Computers
thousands
“We are just
at the beginning
of the beginning“
Kevin Kelly
Executive Editor at

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Developers will decide Winners and Losers in IoT Platforms
B2C focused IoT verticals currently still capture more developer attention.
Source: vision mobile Feb. 2015
IoT vertical Currently targeting
B2C
B2B
37%
35%
20%
18%
18%
17%
16%
Smart Home
Wearables
Retail
Industrial IoT
Connected Car
Smart City
Medical
Planning to target
37%
42%
26%
26%
34%
27%
28%
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Disruptive Technologies …
Many new technologies and acronyms are being invented. Nobody knows which will survive,
which effects they will have and what consequences to draw. What is going to be important?
Business
Applications
Data Center
Network
IT
5G
IoT, Industrie 4.0, ..
IaaS, SDDC, DevOps, ..
SaaS, Agile, ..
Technologies Effects, Consequences
?
, SDN, NFV, ..

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Operational Excellence …IoT: Printable NFC chips (billions per year)
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New Platforms and Partnerships are Emerging
DashRepl.mntSrvs
► Connected devices order physical goods from Amazon
when supplies are running low.
► Device makers are able to leverage Amazon's authentication
and payment systems, customer service, and fulfillment network.
► Either by physical button in hardware to reorder consumables or by measuring consumable
usage so that reordering happens automatically.
Predix
► What industrial customers want: “Link up all my assets and devices”

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2015 2016
The Introduction of New Technology is Top of the CIO Agenda
Chief Digital
Officer
Service
Broker
Security
& Agilität
60%
of CIO’s will be replaced by
or transform into
“Chief Digital Officers”
2017 20192018 2020
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Digitization &
Automation
The DISRUPTION is really a complete Business Transformation
The Emerging Technologies tidal wave is a complete Business Transformation
driven by consumers (competition) and technology (cost advantages).
Technologies are
driving…
…and
Consumerization
of IT
…Business
Transformation…
IaaS/PaaS
SaaS
Analytics
Digital
Services
Social
Mobility
Digitization &
Automation
Cost
Compe-
tition

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“In short,
software is eating the world”
FedEx … is best thought of as a
software network that happens
to have trucks, planes and
distribution hubs attached.
And the success or failure of
airlines today and in the future
hinges on their ability to price
tickets and optimize routes and
yields correctly – with software
Marc Andreessen
Co-founder of Netscape and
HP board member
Shopping
Work
EntertainmentRelationships
Everything is software now
Commuting Communication
Digitization, or the Softwarization of Everything is Eating the World!
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Cloud Ecosystem is Growing Exponentially
The number of providers capable of providing enterprise-grade cloud services is exploding.
A systematic way to engage and evaluate them is critical.
CorecomponentsValueAdders
PaaS
IaaS
Cloud O/S
Virtualization
Hardware
Cloud Management
SaaS
Cloud Brokerage
Software
CloudOfferings
CloudMatrix
CloudCompute
Cloud Brokers
AccentureCloud Platform
IT

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Different Effects on Strategic Positioning & Workforce
The disruption will create new necessities and opportunities for business change and growth.
Depending on where you are you will face different challenges.
Service
Delivery
Suppliers
Bus.Dept.
Business IT
Captive IT / Shared Service Center
SIAM and Service Delivery
Change & Focus:
IT SSC will run selected SIAM
processes
Position & Specialize:
More Service Providers
with specialized tasks
Today
Transform:
Business Process
Capabilities
Bus.Dept.
Business IT
Captive IT /
Shared Service Center
Business Services and SIAM
Tomorrow
Service
Delivery
Suppliers
Bus.Dept.
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Add
Managed
Services
Backup
Security
Monitor
What’s Coming: Cloud Brokerage
Collaboratively
Design
Flow of
Approvals
Technical
Financial
Legal
Order,
Orchestrate
& Provision
Estimated
Bill of IT
Manage,
Control,
Decide
$
SLA
Change Change Change
Compare
Different
Clouds
Assess
App Cloud
Readiness
Yes
No
The future of cloud services
is moving to a
brokerage approach.

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Disruptive Technologies … and induced Change Necessities
Many ends are open still …
Business
IT
SDN, NFV, 5G..
IoT, Industrie 4.0, ..
IaaS, SDDC, DevOps, ..
SaaS, Agile, ..
Technologies Effects, Consequences
Security
Platforms
Workforce Qualification
E2E Services
& SLAs
B2B Partnerships
Mergers &
Acquisitions
Agility
CloudEcosystems
Contract
Design
Procurement
Service Integration & Management
Strategic
Positioning
Software is
eating the world
ISG Operational Excellence Summit 2015
Herzlichen Dank
für Ihre Aufmerksamkeit!

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ISG Operational Excellence Summit 2015