1. CHAPTER – V
DATA ANALYSIS AND INTERPRETATION
Table 5.12 Gender classification of Customer
S.No. Diseases affects in work environment Frequency Percentage
1 Male 38 76%
2 Female 12 24%
Total 50 100
Chart 5.12 Diseases affect you in work environment
Inference
The above table shows that 76% of respondent are male and 24% of respondent
are female.

2. Table 5.1 Age wise classification of Respondents
S.No. Age in Years No. of Respondents Percentage
1 20-30 35 35%
2 31-40 10 10%
3 41-50 3 3%
4 Above 50 year 2 2%
Total 50 100
Chart 5.1 Age wise classification of Respondents
Inference:
The above table indicates 35 percentage of the respondents belong to 32-30 years of old,
10 percentage of the respondents belongs to 31-40 of years, 3 percentage of the respondents
belongs to 41-50 years of old, 2 percentage of the respondents belong to Above 50 years old
category

3. Table 5.2 Timely in Customer Need
S.No. Timely No. Of Respondents Percentage
1 Very Good 27 22%
2 Good 17 13%
3 Average 3 29%
4 Fair 1 14%
5 Poor 2 16%
Total 50 100
Chart 5.2 Timely in Customer Need
Inference:
The above table shows that 22% of the respondents feel that they are very good in serving
the customers in a timely need,13% of the respondents feel that they are good in serving the
customers in a timely need, 29% of the respondents feel that they are Average in serving the
customers in a timely need, 14% of the respondents feel that they are Fair in serving the
customers in a timely need, 16% of the respondents feel that they are Poor in serving the
customers in a timely need.

4. Table 5.3 Staff was friendly and cheerful throughout
S.No. Respondents No. of Respondents Percentage
1 Good 8 16%
2 Average 39 78%
3 Fair 3 6%
Total 50 100
Chart 5.3 Staff was friendly and cheerful throughout
Inference:
The above table shows that 16% of the respondents felt that the staff was friendly and
cheerful throughout in a good manner, 78% of the respondents felt that the staff was friendly and
cheerful throughout in average manner, 6% of the respondents felt that the staff was friendly and
cheerful throughout in a Fair manner.

5. Table 5.4 Response to customer queries In Company
S.No. Respondents No. of Respondents Percentage
1 Very Good 15 30%
2 Good 8 16%
3 Average 27 54%
Total 50 100
Chart 5.4 Response to customer queries In Company
Inference:
The above table shows that 30% of the respondents said that the customer queries are
responded by the company in a very good way. 16% of the respondents said that the customer
queries are responded by the company in a good way, 54% of the respondents said that the
customer queries are responded by the company in an average way.
Table 5.5 Staff knowledge in organization

6. S.No. Respondents No. of Respondents Percentage
1 Very good 4 8%
2 Good 10 20%
3 Average 25 50%
4 Fair 8 16%
5 Poor 3 6%
Total 50 100
Chart 5.5 Staff knowledge in organization
Inference:
The above table shows that 8% of the respondents felt that the staff has a very good
knowledge, 20% of the respondents felt that the staff has a good knowledge, 50% of the
respondents felt that the staff has a Average knowledge, 16% of the respondents felt that the staff
has a Fair knowledge and 6% of the respondents felt that the staff has a Poor knowledge in the
organization.
Table 5.6 Staff offered pertinent advice

7. S.No. Respondents No. of Respondents Percentage
1 Very good 3 6%
2 Good 23 46%
3 Average 13 26%
4 Fair 8 16%
5 Poor 3 6%
Total 50 100
Chart 5.6 Staff offered pertinent advice
Inference:
The above table shows that 6% of the respondents felt that the staff has offered very good
pertinent advice, 46% of the respondents felt that the staff has offered good pertinent advice,
26% of the respondents felt that the staff has offered average pertinent advice, 16% of the
respondents felt that the staff has offered Fair pertinent advice and 6% of the respondents felt
that the staff has offered Poor pertinent advice regarding the products
Table 5.7 Staff was courteous throughout.

8. S.No Respondents No. of Respondents Percentage
1 Good 2 4%
2 Average 26 52%
3 Fair 13 26%
4 Poor 9 18%
Total 50 100
Chart 5.7 Staff was courteous throughout.
Inference:
The above table shows that 4% of the respondents felt that the staff has good courteous
throughout, 52% of the respondents felt that the staff has average courteous throughout, 26% of
the respondents felt that the staff has Fair courteous throughout and 18% of the respondents felt
that the staff has Poor courteous throughout

9. Table 5.8 Staff carries the work as requested
S.No. Respondents No. of Respondents Percentage
1 Very good 16 32%
2 Good 18 36%
3 Average 12 24%
4 Fair 2 4%
5 Poor 2 4%
Total 50 100
Chart 5.8 Staff carries the work as requested
Inference:
The above table shows that 32% of the respondents felt that the staff carries the work as
requested in a very good way, 36% of the respondents felt that the staff carries the work as
requested in a good way, 24% of the respondents felt that the staff carries the work as requested
in a Average way, 4% of the respondents felt that the staff carries the work as requested in a Fair
way and 4% of the respondents felt that the staff carries the work as requested in a very good
way

10. Table 5.9 Recommendations based on Service experience
S.No. Respondents No. of Respondents Percentage
1 Good 10 20%
2 Average 25 50%
3 Fair 12 24%
4 Poor 3 6%
Total 50 100
Chart 5.9 Recommendations based on Service experience
I
Inference:
The above table shows that 20% of the respondents said that they rate the service as
good, 50% of the respondents said that they rate the service as Average, 24% of the respondents
said that they rate the service as Fair and 6% of the respondents said that they rate the service as
Poor.

11. Table 5.10 Impression about the Department visit for the first time
S.No. Respondents No. of Respondent Percentage
1 Very good 5 10%
2 Good 12 24%
3 Average 20 40%
4 Fair 13 26%
Total 50 100
Chart 5.10 Department visit in customer first time
Inference:
The above table shows that 10% of the respondents felt that impression created by the
department for the first time is very good, 24% of the respondents felt that impression created by
the department for the first time is good, 40% of the respondents felt that impression created by
the department for the first time is very Average and 26% of the respondents felt that impression
created by the department for the first time is Fair

12. Table 5.11 Overall Opinion about the service
S.No. Respondents No. of Respondents Percentage
1 Very good 15 30%
2 Good 22 44%
3 Average 10 20
4 Fair 3 6%
Total 50 100
Chart 5.11 Overall Opinion about the service
Inference:
The above table shows that 30% of the respondents said that their overall
opinion about the service is very good, 44% of the respondents said that their
overall opinion about the service is good, 20% of the respondents said that their
overall opinion about the service is Average and 6% of the respondents said that
their overall opinion about the service is very good