2. Mosanada UGL, a joint venture between Aspire Katara Investments, Qatar
Olympic Committee and UGL, provides integrated facilities management
services in Qatar, from inception of build design
through to disposal of the property
Key service lines include; facilities management, property
management services, engineering services, project services,
procurement services and sustainability services.
We have a consistent approach to service delivery
based on our significant experience of providing
FM services at the iconic Aspire Zone project
3. An introduction to Mosanada UGL
The region’s only Facilities Management business
with the expertise and track record in Sports FM in
Qatar to help deliver world-class sporting events.
Borne out of 5 successful years of UGL Services working with
the Aspire Zone and the Qatar Olympic Committee, Mosanada
UGL is the result of both local and international businesses
joining forces to create a market leading FM company that
combines local knowledge and international pedigree.
Whilst specialising in sports FM, Mosanada UGL currently
delivers FM services across a diverse range of properties to
include commercial schemes, hospitals, manufacturing plants
and the educational facility within the Aspire
Zone precinct.
Being backed by one of the world’s largest property
businesses, UGL, ensures a commitment to the highest
standards of health, security, safety and the environment
throughout our operations. We aim to build and sustain long-
term relationships with our clients by dedicating key resources
to guarantee continuity, service excellence
and value.
Leveraging world-class technology, experience, capability,
supplier base and operational networks, Mosanada UGL is able
to deliver industry-leading, cost-effective and value added
services to clients.
4. Our approach is simple, properties are valuable
assets which need to be diligently protected.
We manage our client’s properties and assets to
maximise yields.
Our fundamental approach to managing service delivery for
our clients is based around three key parameters namely; cost,
performance and client needs.
With regards to cost, we manage our client’s assets and
properties in a holistic and integrated manner to maxmise
yields over the lifecycle of the assets.
Our quality and performance management systems provide
a consistent approach to service delivery across the whole of
our business. Our robust processes ensure the services we
deliver are done so in accordance with industry best practice
and prevailing legislative requirements. Furthermore, our
performance management programmes include metrics
on innovation and continuous improvement delivered by
each individual in their role. Our commitment to continuous
improvement is realized through investment in training,
technology, research and knowledge-sharing platforms.
To ensure we meet the needs of our clients, we provide the
services that are actually required by the client’s business.
What’s more, our client satisfaction audits ensure we are
continually listening and responding to our clients in the
most appropriate and effective way.
Our approach
“The staging of Cirque du Soleil’s six-show season at the Aspire Zone was
a resounding success. Despite the many challenges, the team consistently
delivered an exceptional experience for the 18,000 people who attended
the event. The appreciation from those people who were present is
testament to that. Many thanks to the Mosanada UGL team for their
professionalism and attention to detail.”
Milton O’Brien
Manager Venues,
Events & Visitors Services
Aspire Logistics
5. Our aim is to provide end-to-end property services
to ensure we create cost efficient solutions and
achieve optimal performance over the lifecycle
of the asset.
Our services
Design stage
FM review
Building
performance
Facilities
management
Sustainability
assessment
Design stage FM review
During the development planning phase, it is crucial an FM
specialist works with the design team to ensure the project
is operationally viable. This involves consideration of health
and safety and access issues, space optimisation, equipment
and supply chain performance and sustainability (i.e. waste
management, carbon footprint reduction etc.)
Condition assessment
During the development phase, we can provide 100%
surveillance on the quality of work undertaken by the
contractor. This involves making sure works are audited
against the performance standards agreed between the
contractor and the managing agent/client.
Building performance
Optimal building performance can be achieved through
consistent observation. This includes 24x7 monitoring of key
parameters through the Building Management System (BMS)
where alarms are registered, escalated and rectified, as well
as monitoring and analysis of energy consumption per facility
and recommending design or operational improvements.
Facilities management
Ongoing management and maintenance of the facility
is paramount. This includes ongoing assessment of the
condition of equipment and compliance with statutory
and regulatory requirements; creating and maintaining
a centralised asset register and maintenance regime;
implementing standard operating procedures for both
technical and soft services including emergency response
and a disaster recovery plan and stores management for
fast moving and critical spares.
Sustainability
Developing and implementing a sustainability master plan
based on key objectives identified by the client. Interface
and delivery is through our local “Beyond Green’ business
unit supported by international specialists in Australia and
Singapore. A turnkey solution is offered extending from
opportunity discovery through delivery and commissioning to
evaluation and reporting.
Condition
assessement
6. Beyond Green is the Sustainability Business unit
for Mosanada UGL.
Beyond Green commenced operations within UGL Australia
in 2007 and comprises a team of over 30 sustainability
professionals. Operating locally in Doha since May 2013,
Beyond Green is currently delivering sustainability advice
reporting and engineering services to the Aspire Zone and
Qatar Olympic Comittee.
Beyond Green provides internal support to large Mosanada
UGL contracts as well as stand alone services to clients that are
not currently taking advantage of our FM services.
The key reasons our clients choose to work with us are:
FM background - Unlike engineering design consultancies
which have branched into energy audits, our business
originated in Facilities Management. Consequently we
understand the requirements of integrating sustainability
into the management of a facility. We can easily sense check
our strategies with experienced FMs to ensure we provide
practical advice.
Client engagement - We develop relationships with our
clients that revolve around us living in their organisation. Our
proactive advisors engage clients with a strategy to meet their
organisational requirements and goals.
Our client stakeholders typically operate at a high level and
don’t have time to micromanage consultants. They rely on us
to keep them informed and take an active role in managing
their environmental concerns. By approaching our clients with
challenges they face and an approach to overcome them we
leave our clients to focus on their core business.
Sustainability
Long term committments - We work in the medium to long
term. Although we have assisted new clients with short term
projects, most of our work is delivered in the medium to long
term. This means we need to be accountable and deliver
measurable results.
Technology - At Beyond Green, we don’t wait for technology
to come to us, but actively develop our own when the market
can’t deliver on our requirements. A major highlight was the
development of an online environmental reporting system in
2008.
When the market has existing systems, we actively partner
with third parties to bring the best technology to our clients
in an integrated fashion, managing the transition process on
their behalf.
“Sustainable development is development that meets the
needs of the present without compromising the ability of
future generations to meet their own needs.”
Brundtland Report
United Nations World Commission
on Environment and Development
7. In addition to the traditional ‘Hard FM’ services
Mosanada UGL provides a number of additional
services to maximise the amenity of facilities
under our management.
Life Cycle Management provides clients with extended
equipment lifetime, improved reliability and predictable
capital expenditure plans for replacement and upgrades.
Project Management expedites schedules and reduces client
management costs for small projects. Utilising our established
supply chain facilitates timely completion of projects to a high
standard and with exceptional value. Information transfer
is managed internally to ensure ongoing FM services are
adjusted to ensure the ongoing success of the project.
Events Management provides tried and tested procedures
for ensuring Facilities perform optimally during ‘event mode’.
Our people execute reliable procedures to ensure visiting
organisations comply with safety requirements and utilise
venues in a manner that does not compromise the condition
of valuable assets. Finally, the facility is prepared to ensure
100% reliability during event delivery.
Adding Value
8. The Qatar Olympic Committee (QOC) signed on with
Mosanada UGL in 2013 for FM Services at eleven of the major
sporting facilities located throughout Qatar, ranging from
eight ‘Grade A’ football stadiums through to national Tennis,
Shooting and Equestrian Centres. The total contract value is
worth in excess of 100M Qatari Riyals.
As part of the contract Mosanada UGL will be providing
services such as building control, maintenance and
sustainability services to ensure that sport and recreational
activities can be enjoyed in superior facilities not only by
people living in Qatar but by visiting international athletes as
well.
Scope of services:
• Facilities Asset Management & Administration
• Facilities Project Management & Contract Management
• Facilities Maintenance Services
• Mechanical, HVAC, Electrical and Civil
• Stores Management
• Centralised Command Control Centre Management
• Event Related FM Support Services
• General and specialist cleaning and façade cleaning
• Landscaping & Horticulture
• Pest Control Services
• Administration & Management of Specialists Contractors
• Account and financial services
• Computerised Maintenance Management System
SINGAPORE SPORTS HUB
SINGAPORE
3.8 million sq ft / 353,000 sq m sports
complex, with a 70,000 seat stadium
and more
The 240 hectare Aspire Zone development consists of:
• Energy Centre (District Cooling)
• Orthopaedic Hospital
• Sports Stadium with 50,000 seats
• Aquatic Complex with 4,500 seats
• Multi-purpose Sports Hall
• Sports Academy
Scope of services:
• 230 Mosanada UGL employees and 800 contracted staff
• Building management & maintenance
• Housekeeping service
• External façade and window washing
• Testing and commissioning
• Specialist sub contractor management
• Fire safety management
• Account and financial services
• Computerised Maintenance Management System
Our flagship projects Some of the other
properties managed by UGL
CHRYSLER
NORTH AMERICA
205 locations, 78.4 million sq ft /
7.3 million sq m
BRITISHLAND/OXFORDPROPERTIES
UNITED KINGDOM
224m high, 600,000 sq ft / 55,741 sq m, this is a new
icon in London’s insurance district
SYDNEY OPERA HOUSE
AUSTRALIA
World renowned cultural landmark, hosts
more than one million visitors and 2,500 live
performances each year
