The document outlines three business applications - APP1, APP2, and APP3. APP1 is a CRM application used for customer, product, and contract data that is now migrated to SAP. APP2 is a supply chain optimization system. APP3 is a front office application used for the corporate intranet and website. Availability requirements and costs of downtime are provided for each application, with downtimes of 3 days, 3 weeks, and 8 hours estimated to have low to high costs. Dependencies between applications and potential mitigation actions are also noted.

2. ID# Business
process
Application Description,
including
who/what uses
it, and why it's
important to the
business
Services
additional to
the main
system
required for
the business
processes
Business
Owner
Availability
Requirements
for
User/Custom
er Activity
Availability
Requirements
for Non-User
Processing
Cost
impact
Other factors Mitigating
actions
Cost
impact
Other factors Mitigating
actions
Cost
impact
Other factors Mitigating
actions
APP1 Process 1;
Enable
Process 2;
Establish
Process 3;
Execute
Process 4;
Manage
CRM Application used
as historic data.
Only used by
legal entity XX.
Now all data
migrated to SAP
Customers,
Products,
Contracts, Prices,
Deliveries and
Warehouse
Management
Convert Prospect
to Customer
None John Smith
(USA)
24/7 (with
some agreed
downtime
slots if
needed)
None Low Customer
goodwill, legal
& compliance
issues
Check printed
documents
Low Customer
goodwill, legal
& compliance
issues
Check printed
documents
Medium Customer
goodwill, legal
& compliance
issues
Check printed
documents
Manual
operations
must take
place (extra
resources)
APP2 Process 1;
Enable
Optimizator Supply Chain
Optimization
APP4 Thomas Jones
(Canada)
24/7 (with
some agreed
downtime
slots if
needed)
None Low Corporate
image, legal &
compliance
issues
Manual
operations
Low Corporate
image, legal &
compliance
issues
Manual
operations
Medium Corporate
image, legal &
compliance
issues
Manual
operations
APP3 Do not exist SAP Front Office
application for
Corporate
Intranet
Website
Michael
Chang (Japan)
24/7 (with
some agreed
downtime
slots if
needed)
24/7 (with
some agreed
downtime
slots if
needed)
High Corporate
image. Legal &
compliance.
Compromised
patient health
Printed
documents.
Manual
operations. BCP
exist
High Corporate
image. Legal &
compliance.
Compromised
patient health
Printed
documents.
Manual
operations. BCP
exist
High Corporate
image. Legal &
compliance.
Compromised
patient health
Printed
documents.
Manual
operations.
BCP exist
Direct Costs of Downtime - 3 days
Business Impact Analysis and Dependencies
Use the table below to record the application, the availability requirements, the impact of downtime, and dependencies.
System/Service Description Availability Requirements Direct Costs of Downtime - 3 weeksDirect Costs of Downtime - 8 hr