TNT Express North America Ray.Martin@TNT.com

1. Ray.Martin@TNT.com
Ray.Martin@TNT.com
National Account Manager
An Intro to TNT Express

2. Ray.Martin@TNT.comRay.Martin@TNT.com
TNT IN NUMBERS
$ 6,693m Revenues (2013)
1 million Daily deliveries
58,000+ Employees worldwide
200+ Countries served by worldwide network
44 Countries covered by the European
Road Network
50 Aircraft in global air fleet
3,000+ Hubs and depots worldwide
SERVICES
We pick up, transport and deliver documents, parcels and
palletised freight on a time-certain or day-definite basis
International Express and International Economy
Industry-specific solutions for the industrial,
automotive, healthcare and high-tech industries
Mostly B2B, some B2C
services selectively
Special Services Air Freight products

3. Ray.Martin@TNT.comRay.Martin@TNT.com
LGG
HKG
JFK
Middle-East
Road Network
5
DXB 6
SIN
PVG
3
South-East
Asian
Road Network
European Air
and Road
Network
Australian
Domestic Network
6
3
South America
Domestic
Network
2
5
GLOBAL REACH THANKS TO OWN
RESOURCES AND PARTNERSHIPS
AA
#
Airport
# flights a week

4. Ray.Martin@TNT.comRay.Martin@TNT.com
LIEGE AIR HUB
• Allows TNT to reach 66% of
European market base within 4
hours by road
• Enables TNT to provide the
shortest door-to-door delivery
transit times in Europe
LOCATION
• Capacity exceeding 600 tons per night
• Facility operates 24 hours a day 90,000
pieces (600 ton) per night: 40,000 are
sorted on the conveyors
• 70% of TNT international overnight
consignments pass through Liege
VEHICLES CAPACITY
• 50 aircraft
• More than 125 trucks and
vans converge each night on
European Air Express Hub
THE LARGEST AND MOST ADVANCED DEDICATED AIR CARGO HUB IN EUROPE

5. Ray.Martin@TNT.comRay.Martin@TNT.com
TNT USA Network
Dedicated truck pickup available to the closest
gateway
● 11 owned depots & 4
gateways with full
customs brokerage
capabilities
● TNT owned 777 daily
JFK–Europe
● Regional carriers
available for out of area
pickup / delivery

6. Ray.Martin@TNT.comRay.Martin@TNT.com
INTEGRATED EUROPEAN NETWORKS
Hub
Arnhem European road hub
44 countries served, 20 international road
hubs, 550 hubs and depots
70% of customers by value can be reached
overnight by truck
3-5 Day export service ex US to most
destinations
Parcels, pallets, heavy freight
65 airports served, 45 aircraft, 695
weekly flights
2 day export service ex US to most
destinations
Next day import service to US to most
of East Coast available
Parcels and pallets
Liège global air hub
Airport
European Air Network European Road Network

7. Ray.Martin@TNT.comRay.Martin@TNT.com
Integrated Direct Express (Breakbulk)

8. Ray.Martin@TNT.comRay.Martin@TNT.com
TNT Differentiators
1
DIFFERENTIATOR
2
DIFFERENTIATOR
3
DIFFERENTIATOR
TNT has the fastest and widest road
network in Europe
Key Account Customer Service
Specialists
US connections to our unique road
networks in Europe, the Middle East,
APAC, and South America

9. Ray.Martin@TNT.comRay.Martin@TNT.com
TNT has the proven fastest and widest road network
in Europe
1
DIFFERENTIATOR
whole of Europe in
scope (44 countries)
main European
business areas
delivered within two
days
4,500 international
line haul trips per week
2.25 million km per week
(= 56 times around the world)

10. Ray.Martin@TNT.comRay.Martin@TNT.com
TNT is faster than the competition on key inbound
production lanes
1
DIFFERENTIATOR

11. Ray.Martin@TNT.comRay.Martin@TNT.com
2
DIFFERENTIATOR
• When something goes wrong in our customer’s supply chain the
KAM desk can manage service upgrades and interventions where
possible
•Pro-active monitoring improves performance: Internal study shows
an improvement in the service performance when using the industry
specialist desk by an average of 3%
Examples:
TNT =18 EU Desks
DHL = 3 European ACCs
Caterpillar + 4.8%
Volvo + 3.1%
GM + 2.3%
Daimler + 2.3%
Global Key Account Customer Service Desks improve
our customer’s supply chain speed
With Desk
Without Desk
98%
95%
3% difference
means ~60%
reduction of
service failures
Service performance

12. Ray.Martin@TNT.comRay.Martin@TNT.com
• Open to approved KAM customers
• Office opening hours & 24/7 in certain countries
• International Express services
• International economy service
• All standard special services
• Single point of contact for customers
• Active monitoring of shipments
• Select best TNT service
• Check part numbers & quantities at booking
• Lead service recovery
• Lead in transit service upgrades
• Daily tracking and performance data reports
• Research Customs or transit issues to optimize
service speed
Main desk activities
Services in scope
2
DIFFERENTIATOR North America Key Account Desk
• Located in Houston, Texas
• Staff of 85 full-time and part-time
Customer Service Representatives
• Seven teams available to offer efficient
booking support, and issue resolutions
• Flexibility, diversity – 10 languages
spoken to assist customers including:
English, Spanish and French

13. Ray.Martin@TNT.comRay.Martin@TNT.com
• Established networks linked by
our Middle East Road Network &
air uplift on our own Boeing 777
freighters
Connections to Superior Global Networks
Asia South America Middle East
• Established networks in
all countries linked by
our Asian Road Network
• Leading the Brazilian Express
domestic market with over
7,000 dedicated employees
and covering 4000 cities
3
DIFFERENTIATOR

14. Ray.Martin@TNT.comRay.Martin@TNT.com
TNT’S NEW BRAND
IDENTITY
• The new tagline, ‘The People Network’, reflects
the company’s culture and drive to develop strong
relationships with customers
• It showcases TNT’s role as a network of dedicated
people who help customers grow their businesses

15. Ray.Martin@TNT.com
THANK YOU