3. A CAUSAL OBSERVATION
I undertook outpatient phenol sclerotherapy for
symptomatic second degree haemorrhoids on a 58 year old
lady. I use oily phenol 5% BP w/v, and injected 2-3ml at 4
sites into the submucosal area at the base of each pile,
above the dentate line. On this occasion, I was passed the
phenol already prepared in a syringe. I didn’t check the
phenol composition but it was subsequently determined to
be an 80% aqueous solution. Post-injection, the patient
developed necrosis at the upper border of the ano-rectal
canal, which necessitated surgical debridement and
defunctioning end-colostomy. The colostomy was eventually
restored successfully with full patient recovery after some
months.
Source: CORESS, Royal College of Surgeons England, March 2010
17. PATIENT SAFETY INCIDENTS
REPORTED IN THE NHS
Source: The National Reporting and Learning System
Deaths
(31,600)
Severe harm
(67,400)
Moderate harm (624,000)
Low harm(2.55M)
No harm (6.97M)
18. “Commenced night shift short-staffed. Dr in charge was a
locum, newly qualified and unable to administer IV
medications. RN is agency nurse. Only saw 2 out of 10
patients. Dept over full with many patients on trolleys.
Shift was unsafe with reduced numbers of staff, who were
inexperienced and lacking skills.”
Source: NRLS
EXTRACT FROM PATIENT SAFETY
INCIDENT REPORT
19. THINKING SYSTEMS: INTERFACES
AND INTERACTIONS
ENVIRONMENT
PEOPLE
PROCEDURESMACHINES
Source: Donaldsons’ Essential Public Health. London: Radcliffe, 2016
23. PROGRESS OVER THE LAST DECADE
Systems thinking
Scale of problem recognised
Human factors appreciated
Successful campaigns
Growth of simulation
24. DISAPPOINTMENTS OVER THE LAST
DECADE
Few actionable data
Lack of effective solutions
Limited practitioner interest
Patients seldom involved
Risk not communicated widely
25. Clinical Staff take a wider perspective on their work.
Acceptance of standardising practice in some areas.
Problem-solving culture.
Quality plan and business plan are one and the same.
Involvement of patients and families.
Good use of data.
KEY FACTORS FOR SUCCESS