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Approach the future of tourism by the new Technologies
1. approach the future of tourism by the new Technologies Surface, Multitouch devices, … our life's changing ! By Greg Renard Research and Innovation Manager – Wygwam Microsoft Regional Director and Most Valuable Professional
2. 2 Information Technologies (of all kinds) double their power every year(price performance, capacity, bandwidth) Those impacting all areas including tourism 2
4. 4 Moore’s Law is one example of many… Moore's Law describes a long-term trend in the history of computing hardware, in which the number of transistors that can be placed inexpensively on an integrated circuit has doubled approximately every two years 4
27. How new technologies can help in this goals Working around the travel cycle life !
28. Life cycle of a travel experience For each step of the Life Cycle of T.E. : Create a new user experience Extend the user experience Attract customers Bring more contextual information … Try to promote the match between The business of tourism The new technologies … Based on the usages of your customers … Customers Centric ! … Web 2.0 ! Extend the Tourism Customer Experience … Web 3.0 ?
29. Look at carefully… and consider the application in tourism Microsoft's 2019 Future Vision : Envisioning the Future
30. What did you see ? TouchWall, interaction, new user experience, natural language, real time translation, weather and travel services of information, green technologies, usage of the 3D, new user interfaces, travel guide, communication, voice Recognition, communicate objects, interactive electronic paper, …
31. Too many questions ?!? Is that really what our future will be ? Is this applicable to tourism ? What cost to implement these practices? What benefits ? To my business … to be more competitive ! To my clients … for a better customer service ! In how many time ? … whatalreadyexists?
32. What already exist today ? Microsoft Surface Microsoft TouchWall WygwamSmart'Use Windows Phone Microsoft PhotoSynth Microsoft Virtual Earth Wygwam Virtual Agents Wygwam Virtual Assistants …
33. Microsoft new technologies, new usages products ! Microsoft Surface, Touch Wall, Natal, Photosynth, Virual Earth, … Virtual Agents, Smart'Use
35. A changing World ! It's a fact ! What are the Basic trends ? Increased globalization Evolution of the needs of the customers Exponential evolution of the technologies Leave the 'old' computer (keyboard, mouse, …) Going to the new uses of computer The depletion of energy resources and food and energy dependence Climate change The aging population …
36. The search of wellness A society in search of wellness Interest in health, body, beauty, well-being and form Increased expectations for quality of life and safety Environmental concerns and ethical Individual autonomy and the need for customization The need for convenience, ease and flexibility The rise of social networking and collective intelligence The continued spread of the Internet and the immediacy of access to information …
37. So… Whatelse ? Prepare yourself to : More important integration of technologies in your strategies New user experience, new usages, new services New access to the information (ubiquitus, pervasive) The future usages of technologies of the Tourism World The future usages of technologies in the travels Working on the offerings tomorrow … Don't forget the Train speeds ! Actual speed Projected speed !
38. Gregory RenardCTO - Researchand Innovation Manager gregory@wygwam.com Wecan help yoube more competitivethanks to the new technologies !!!=
Editor's Notes
L’intensification de la globalisationLa raréfaction des ressources énergétiques et alimentaires et la dépendance énergétiqueLe changement climatiqueLa limitation des finances publiquesL’accroissement des services dans le PIB françaisLe vieillissement de la populationLe glissement de certaines activités du secteur non marchand vers le secteur marchandL’essor de la concentration urbaineL’émergence de nouvelles formes de risques et de menaces (cyberterrorisme…)
L’intérêt porté à la santé, au corps, à la beauté, au bien-être et à la formeL’accroissement des aspirations en matière de qualité de vie et de sécuritéDes préoccupations écologiques et éthiquesL’autonomie individuelle et le besoin de personnalisationLe besoin de commodité, facilité et souplesseLa montée des réseaux sociaux et de l’intelligence collectiveLa poursuite de la diffusion d’Internet et l’immédiateté de l’accès aux informationsLa modification du rapport travail/vie privée