Clinical Operations Manager with vast array of experience amidst rapid growth-state healthcare startup. Opportunity to wear multiple "hats" within current role has allowed project management skills to be highly developed - Disciplined Agile Scrum Master PMI Certification in progress! Eager to learn new skills & grow professional community. Don't hesitate to reach out via LinkedIn, email, text, or call. Thank you!

1. REED JONES
New York, NY 11225 | KRJones429@gmail.com | LinkedIn.com/in/Jones-Reed
Financial Acumen – Creative Problem Solving & Decision Making
WORK EXPERIENCE
Rhythm Management Group Brooklyn, NY & Remote
Clinical Operations Manager Feb 2022 – Present
● Reports to CEO and meets with executive team weekly to discuss OKRs/KPIs to drive long-term planning and the overall
product roadmap (including acquisition of a consulting firm for a rapid growth state startup).
● Serves as SME of an advanced technology & customer service platform that helps practices, hospital systems, and
health systems monitor ~80k patients with health issues (cardiovascular disease, diabetes, high blood pressure).
● Appointed Executive Trainer on data, EMR and proprietary software (Synergy) for Directors (Administrative Operations,
Revenue Cycle Management), while managing a cross-functional team of 50+ clinicians across time zones.
● Helping to replace an outdated system with a ground-up SalesForce and EMR implementation companywide, working
with Operations Directors, providing hands-on development of operational dashboards.
● Acquires in-depth knowledge of federal funding guidelines on invoicing/ billing & coding.
● Championed process improvement as needed for data collection, analysis, and narrative reporting to improve
operational efficiency and effectiveness in a climate of rapid growth (real-time incoming data, cleaning, data integrity).
● Consolidated a time-intensive step (data entry) by vetting, hiring, and training of four off-shore team members, saving
53 hours of work from the highest paid team.
● Created sustainable step-by-step instructions integrating conditional formatting to prevent loopholes, identifying missed
encounters week over week with $1MM in potential unrecognized revenue opportunities captured in 7 months.
● Provides consistent & critical support and communication in highly delicate situations with confidentiality and tact,
maintaining high standard of patient care, customer satisfaction, and client retention.
Clinical Operations Supervisor Jul 2021 – Feb 2022
● Cleared a backlog of 3,500+ cardiac device transmissions within five months, collecting $500k+ past-due funds.
● Presented a forecasting model to the CEO, Senior VP of Sales and VP Finance for fiscal management.
● Acts as Project Manager (project planning/scope, budgeting, business requirements) to ensure on-time delivery.
Clinical Team Lead Jan 2021 – Jul 2021
● Managed & assigned weekly PTO coverage of remote clinical team during the Covid Pandemic while ensuring the
continual monitoring of 1,000+ remote cardiac device patients.
● Initiated and obtained CEO approval for a successful movement program for the entire staff via an online fitness
platform.
● Maintained active access points for entire remote team to SSO (Okta) platform.
Remote Device Clinician Mar 2020 – Jan 2021
● Triaged remote cardiac device transmissions for 1,000+ patients daily, alerted doctors/their staff of abnormalities
urgently, and processed regular, routine remote cardiac status reports efficiently with accurate clinical interpretations.
COMMUNITY & LEADERSHIP OPPORTUNITIES
Eko Contract Knoxville, TN | Executive Assistant (Part time) Nov 2018 – Aug 2019
● Interfaced with the CEO to plan special projects for social media product launch campaigns (Twitter, Instagram,
Facebook) of multiple products, and aids in all design processes of the furniture lines.
● Managed schedules and travel plans for conferences, meetings and seminars, domestic & international.
● Assisted with team-building initiatives and incentive programs (i.e. Employee of the Month), and overall support for
organizational culture and employee morale.
MOXI Management New York, NY | Artist Management Intern May 2018 – Aug 2019
● Collaborated with a small team to define and propel the company vision and values.
● Strategized, conceptualized, and executed interactive marketing strategies: identified high volume traffic Spotify playlist
curators, located them on socials, and shared material ads, boosting daily song streams by 20-25% over 3 months.
● Drafted, edited, and posted print & digital media content on artist & company social pages to gain exposure for the
brand and image: Moxi Artist (Kat Saul) was named Amazon Music's Weekly One Artist of the Week (Feb 8, 2019),
reaching her broadest/largest online audience at the current time (36.3 million).

2. REED JONES
New York, NY 11225 | KRJones429@gmail.com | (423) 715-7433 | LinkedIn.com/in/Jones-Reed
University of Wisconsin-Stevens Point Kenya | Researcher (UT Scholarship) May 2017 - Jul 2017
● Worked in collaboration with UNICEF under principal researchers / investigators and the Director of UWSP Dietetics to
explore the food and nutrition systems in Kenya. Prepared materials for presentations and submission to multiple
peer-reviewed journal publications.
● Observed and analyzed (qualitative research) the state of food security and environmental stability of urban & rural
areas (Nairobi, village of Kitui).
● Gained community health experience in an innovative clinical setting practicing a wholistic team approach (free
healthcare included medical doctor, dietician, nurse, counselor, and social worker was at full disposal to children
infected or affected by HIV/AIDS, as well as additional economic empowerment resources to patient’s guardians).
N.E.A.T. (Nutrition Education Activity Training) Knoxville Health Department | Educator Aug 2016 - May 2017
● Led weekly interactive lessons & activities at multiple local intermediate schools & after-school sites teaching and
promoting healthy eating behavior and physical activity among Knox County youth, to combat childhood obesity.
Youth Outreach Knoxville, TN | Volunteer Leader Mar 2015 - 2018
● Built relationships by attending sporting events, conducting frequent personal meetings with students and parents,
orchestrating a large weekly club gathering, and hosting as a counselor during a week of summer camp.
Agriculture SMI Haiti | Team Member Mar 2013 - Jun 2013
● Aided local farmers revitalize their land, created and implemented cost effective solutions to renew the land and begin
to successfully feed communities.
EDUCATION & TRAINING
University of Tennessee – Knoxville Bachelor of Science Nutrition - Dietetics, Minor - Piano Performance 2014 - 2018
Top 7.5% Magna Cum Laude – Pi Kappa Phi Honor Society
Undergraduate Nutrition Student Association, Nourish International
Alpha Delta Pi Sorority (2014 - 2018): Elected as Philanthropy Chair senior year by chapter members & the nominating
committee as the liaison between the Alpha Kappa Chapter and charitable organizations such as Ronald McDonald
House Charities of Knoxville: raised $12k+ from the 2018 annual Fall Fest, event planning of a tailgate & silent auction.
Arrhythmia Technologies Institute – Greenville, SC Cardiac Rhythm Management & Electrophysiology: watched/assisted in
Pacemaker/ICD implants, EP ablation, cardiac device routine appts, and more. as preparation for the exam, both in a classroom
setting, and EP Labs & Clinics
CERTIFICATIONS
Certified Rhythm Analysis Technician (CRAT), Cardiovascular Credentialing International
Medicare Guidelines Credential – CRAT exam 2020
Certified Apprentice Medical Scribe Professional (AMSP) through the American Healthcare Documentation Professionals Group
(AHDPG) – Feb 2017 - Feb 2019
TOOLS & SKILLS
Windows & iOS operating systems and applications, Office (Word, PowerPoint, Advanced Excel including, VLOOKUP, macros,
pivot tables), Microsoft Project; Project Management tools for Technical Projects (Microsoft Teams, Slack, Coda, JIRA,
Confluence, Roadmunk); Agile, Waterfall, Kanban & Scrum Methodologies, SalesForce; EMR/Electronic Medical Records (EPIC,
Athena); exposure to Tableau